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Forum Posts

Early cancellations fee

HiI recently acquired an ignite connection, for personal reasons I had to move from my apartment and I was advised that I can transfer the connection to someone in my home or cancel it and they can get a new one.They got a new connection within a wee...

WJ95 by I've been around
  • 842 Views
  • 1 replies
  • 0 likes

Mobile Internet Plans

Why did the payment increase from $85 to $92.35? What are the other plans with a lower fee to keep mobile internet? How and in what order can I cancel your communication services?     ***Edited Labels***

DmytroSt by I've been here awhile
  • 455 Views
  • 4 replies
  • 0 likes

SIM swap Hack

How do I Aquire a SIM PIN to guard against a SIM swap hack?     ***Edited Labels***

robseeley by I'm here a lot
  • 411 Views
  • 1 replies
  • 0 likes

Mobile Device Cancelled

Mobile Device order keeps getting cancelled.I have been trying to get answers, i keep getting the run around, passed on to someone else, and go to the bottom of the list everytime.   I am on the phone for hours on end and no one answers the phone.   ...

30-day Satisfaction Guarantee Policy

Hi,I had taken Rogers connection recently on 18th Jan 2024 after porting to my old number based on certain conditions as agreed during our call, Interaction ID: I21xxxxxx52. I am not convinced with the services as agreed and faced connection issues a...

Why do Rogers stores exist???

I have been with Rogers for over 25 years and have never been treated as poorly as today? What do your stores exist for??? I ring the doorbell to get in and some young woman tells me to call customer to pay off my phone/device. I said that I would li...

Win Back Offer/Ambassador Team

Hello, I used to have multiple products from Rogers and I recently ported out 7 cellphone lines from Rogers to Bell. I received a call from Ekta, an Ambassador team member with a win-back offer 15 days ago and we agreed that she would call back in 2 ...

Bahaa by I've been here awhile
  • 710 Views
  • 1 replies
  • 2 likes

Leaving Rogers after 5+ years of Loyalty for Another Provider

We have been with Rogers for nearly a decade for wireless internet.  After continued loyalty, we are officially cancelling our internet services with the provider after a competitor knocked on our door offering a better deal.  In hopes, that we would...

JM2685 by I've been around
  • 360 Views
  • 1 replies
  • 1 likes

Enrollment fee / setup fee and price increase

Got an brand new google pixel 8 through red wireless. Purchased through their red wireless website. Charged with 50$ enrollment fee which couldnt see while processing! And offer said you will be charged with setup fee that will ve waived in 1/2nd bil...

Jobanwalia by I've been here awhile
  • 312 Views
  • 1 replies
  • 0 likes

I cant see my account details on line

Every time I try to log into my Rogers Account it accepts my UN and PW but my page is either blank or reads "cant access details - try again later". This happens every time.  On line chat-bot cant help.  Any suggestions?     ***Edited Labels***

Dob by I've been around
  • 287 Views
  • 1 replies
  • 0 likes

Monthly Data Usage NEVER works

Every time I try to check my monthly internet usage on my Rogers Home Internet, I get the same old error message.  It's been happening for months.     When I ask Rogers, they say its a temporary glitch in their system, but it has been happening for ...

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Cancellation Question - Phone Plans

What is the process to cancel your phone plan early? There are three phones that are on the second billing cycle out of 24. Is there anything else past paying out the cost of the phones that were financed?       ***Edited Labels***

777777777 by I've been around
  • 419 Views
  • 1 replies
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Resolved! How to stop getting a text message for every voicemail?

Right now if someone calls me and it goes to voicemail I get 3 redundant notifications: 1. Missed call from the phone (this isn't Rogers fault and it makes sense)2. A voicemail indication that is coming from Rogers network (also fine)3. A text messag...

automaton by I plan to stick around
  • 4153 Views
  • 7 replies
  • 3 likes

Terminate TSN Subscription

I need to unsubscribe from TSN. Subscribing was very, very easy. On the TV, I went to a TSN channel, it told me I needed to subscribe in order to watch, I clicked on the Subscribe button and that was that, I was subscribed.    Now, I need to unsubscr...

Eferrier by I plan to stick around
  • 2258 Views
  • 8 replies
  • 4 likes

Cancel My Account

Hi My Name Paul PI need Cancel my Rogers Account for now what to send the phone back to yours so email me  till where mail the phone back have good day       ***Edited Labels***

Poirierp024 by I've been here awhile
  • 328 Views
  • 1 replies
  • 0 likes

Roaming like home?

So I’ve been on vacation for well over 2 weeks now and I turns out that I’ve been charged for roam like home EVERYDAY since I’ve been gone! On my plan it says international texts are unlimited and I have not used data once! How am I supposed to affor...

Aidansamso by I've been around
  • 3113 Views
  • 6 replies
  • 3 likes

Likewize Experience with my stolen phone

My iPhone 15 Pro Max got stolen on Jan 10th and beside the fact that Likewize rejected my claim and they were very rude on the phone, and the representative told me its okay to ahead and cancel my contract, they twice mentioned that the SIM card was ...