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Forum Posts

Phone return and upgrade

Hello. My save and return contract expired last month and I wanted to return my current phone for a newer one. I was wondering how long after my contract expires can I return and upgrade my phone. Like what’s the window to return my phone after the c...

Resolved! Triton Global - Third Party Charges

I just had to pay 90$ extra on my September bill for two calls billed by a company called Triton Global for third party calls. I did not make these calls. I feel I have been victimized by both Triton Global and Rogers. I was basically called a liar b...

Appreciation Discount - When would I lose it?

I used to work for Rogers up until August 11th 2023.   I am currently looking at changing my plan to a plan that won't affect my appreciation discount. From what I remember, your discounts should be okay as long as your plans are in-market plans and ...

Do not take likewize insurance

After losting my iphone i tried contacting them more than 20-25 times and they say scripted so called lines all the time and my issue never got resolved.   *Added Labels*

Unhappy with Likewize Conduct

I submitted a repair request with Likewize for a device that fell in water, hit rocks, and was malfunctioning and cracked. I mailed in my old device a few weeks ago and they sent me a new phone. I thought that everything was fine and then yesterday I...

Why am I seeing a plan with a title "TEST - DO NOT USE"?

I am looking to renew my mobile plans and I am seeing a plan called "TEST - DO NOT USE". Does this happen to others as well? I would expect Rogers to be more careful around using Test data in their production environments.           ***Edited Labels...

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Unfair Cancellation Fee

I have been using Rogers WiFi for about 18 months now. I got the plan renewed in December 2023. I am moving out and wanted to cancel, but the agent told I will be charged around $250 cancellation fee. When I got the service in December 2023, I wasn't...

Cancelling Services with Rogers

I called rogers this morning to discuss my bill. Contract was over and I am still paying higher bill. I am 100% sure the agent lied to me that she is from loyalty department. Call 611 doesn’t bring you to loyalty department. STOP LYING TO YOUR CUSTOM...

Bandhi by I've been around
  • 363 Views
  • 1 replies
  • 0 likes

Worst customer service of all time

We wanted to have internet from Rogers, the connection was so poor we had to call them the day we received the modem to cancel. It took us 3 different phone calls for the cancellation to be processed, employees were just saying they did the cancelati...

Emilie_L by I've been around
  • 386 Views
  • 1 replies
  • 0 likes

Beware of 3rd party sales reps

Just wanted to share some frustration regarding recent experiences. Apparently Rogers distributes a list of phone numbers to 3rd party sales teams to win back customers, my phone number was on that list, most likely because I was a previous Rogers cu...

dz7 by I've been here awhile
  • 813 Views
  • 3 replies
  • 0 likes

Promotional email not reflecting in account

So, I have received several emails telling me that I have received the voicemail to text add on and an additional 20 GB of data.It states that I don't have to do anything but I can't set up my voicemail to text.I went into my account and neither prom...

Awen by I've been here awhile
  • 845 Views
  • 6 replies
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Resolved! Charged a 60$ Set Up Fee After Being Told it Would be Waived

So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...

Shay05 by I've been around
  • 19125 Views
  • 26 replies
  • 2 likes

Unable to Upgrade Phone Due to Error Message

Hello,I’m experiencing an issue while trying to upgrade my phone through the Rogers app and website. I changed my plan 4 days ago, and it is active, but I keep receiving the following error:“It looks like you have a plan change pending on your main l...

Misho73 by I've been here awhile
  • 514 Views
  • 2 replies
  • 0 likes

Door to door sales agent lied to me

Door to door agent lied to me and locked me into 24 month contract. Only found out when im calling to cancel my internet service. Apparently the sales person said there is no contract but with 24 month of promotion, so i signed without reading it. An...

Kylec9 by I've been here awhile
  • 1142 Views
  • 2 replies
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Don’t sign up

They provide me home Internet and it have bad connection and I switch into another and they will charge 360 be aware of that, do not sign up for Roger’s. The worst ever an experience, Internet provider..     ***Edited Labels***

Catch the latest from Crave

Lately when I go on the Rogers website I see "Catch the latest from Crave, HBO, Max and more. Add Crave to your Ignite TV and enjoy 2 months on us. $22/month thereafter." Looks like the only way to get it is to call.   So I call and I'm told it's not...

mordinxx by I plan to stick around
  • 1376 Views
  • 11 replies
  • 0 likes

Could not be more dissatisfied with Rogers.

I originally had reached out to Rogers to ask if there were any promotions available for me to decrease the amount that I was paying on a monthly basis in order to save money. I was advised that I would be possibly eligible to join it preferred prici...

bharbourne by I've been here awhile
  • 603 Views
  • 3 replies
  • 0 likes

Ridiculous service

Customer service is ridiculous. Everyone has different answers. Due to their one representative i got miscommunicate and now i have to face that trouble.     ***Edited Labels***

Installation Fee

I was charged for Ignite set up and pro install add on even though I was told that I would not be charged. Bear in mind I was forced to update from my old service to Ignite by Rogers (not my choice). Total charges were $149. I would like this charge ...

RB34 by I'm here a lot
  • 1585 Views
  • 5 replies
  • 0 likes