Home Internet offer ended and switched to competitor Sept 14, 2024 and was contacted with Win Back Offer but had issues resolving the activation. Account was canceled on Monday Sept 16, 2024 no internet a new Rogers modem sent on Tuesday Sept, 17 so ...
Once again, Rogers has disappointed. They've managed to make a loyal customer feel utterly disregarded. As a senior who has been with Rogers for many years, I recently chose to cancel my internet service due to several issues, primarily its poor reli...
I am unable to upgrade / change plan as I keep getting the message that I have an order upgrade pending when I access my account online. I don't have an order pending. I've been getting this message for more than a month.When I call in no one is able...
Have Been Waiting For 3 Months Now On A Refund Since July, From A Service That Was Cancelled In June Hi, I've been waiting on a refund from you guys since the end of July. I cancelled my internet / cable services end of June and was mistakenly cha...
I have my account linked as well as my Mothers so I can help her with her bill and services, as she is a senior. My question is can she have online access to her own account with a different username and password as well or is the only way to allow h...
We joined Rogers Ignite TV and Internet on Sept 17. I logged into my account which shows my first (and only) bill. The total on the bill is what was agreed upon in the contract however my total account balance showing on MyRogers TV/Internet page is ...
hello, i gate call from win back team i accepted offer. I call rogers costumer. the Tellme to call Validation teams. i call and conform after the tele me win back team call you. but i didn't receive call back. *Added Labels*
Hello. I am currently a month away from the end of my upfront edge device (s20+). I have an offer on the my rogers app to do an upgrade now and they will waive the remaining $73~ left on my upfront edge amount. It says that in order for them to go ah...
Hi Rogers Forum, Does Rogers support eSIM transfers device-to-device? I just got the new iPhone 15 PRO and I keep getting an error saying my eSIM transfer is "not supported". I did this previously with my Koodo account. Do I need to buy a new eSI...
I have two calls to US (long distance call) for around 82 minutes shown on my billing history. however, i never made those calls. No idea why those calls can be shown. does anyone has similar issue? ***Edited Labels***
Hi - The Nokia 5G fixed wireless modem and service worked great for me at my cabin over the summer. When I bought the service and device, I was told that I could pause the service over the winter time when not needed and only pay a small amount ($5/m...
Hello I contacted Rogers to find out if my mom's discount for her wireless phone can be extended as it was expiring May 2, 2024. Long conversation that ended with the Rogers customer service rep saying that she will submit the request to the backup ...
They have graciously sent me a substantial bill, and unfortunately, they have already terminated my account. However, they are still charging me for this, which is quite surprising. ***Edited Labels***
getting near the end of my 2 year plan (with devices needing to be returned, my mistake). it seems to get a new device i need a new plan, which is more money. I understand a few dollars difference but we're talking my monthly bill for my wife and I ...
My situation: on November 24 I ordered a new plan that was eligible for a new phone as well for express pick up. 2 days later I received an ema stating that they've no stock on the phone for pick up and cancelled my order. I immediately check my acco...
How can I return 1 of 3 Ignite TV Boxes I Have? *Added Labels*
I was recently overcharged on my bill by $430 and the procedure for this is to credit with a refund in the next month or two - while I appreciate the helpful support I received, it’s frustrating that I am still expected to pay such a high amount out ...
I am a costumer with my phone plan. I decided to switch my home internet wifi from Fizz to switch with Rogers. Worst idea ! If I would’ve known I would have closed my account with Rogers and switch everything somewhere else ! I spent at least 12 hour...
Hello,I have returned my phone after my 2 years edge financing terms were finished and I want to leave Roger’s. Can I request the change after I get the email from Roger’s that they have received my phone in their warehouse? I really don’t want to ha...
I only owe under 90 dollars approx. On my phone. I want to pay it off no with absolutely no penalties???? *Added Labels*
