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Resolved! Payment

Need to change my visa number as the old number was compromised       ***Edited Labels***

Clarice-87 by I've been here awhile
  • 320 Views
  • 1 replies
  • 0 likes

Resolved! When will Rogers help me?

I dont know what else i can do, I am a Rogers Customer for many years, I have been a victim of fraud back in early December, Rogers identified fraud, informed me they will resolve it, and yet to this day there havent been any resolution, my account s...

sharingking by I've been here awhile
  • 614 Views
  • 3 replies
  • 0 likes

Terrible Customer Retention

I'm trying really hard to justify remaining a Rogers customer, but it's hard when I'm currently paying $86/month for a 30GB plan and there are multiple mid-tier providers offering less than $40/month for a 50GB plan. (We have two lines shared on the ...

mscott71 by I've been here awhile
  • 473 Views
  • 2 replies
  • 0 likes

Wait Time

On Phone for last 52 mins to assign the account Terrible customer support on phone still on hold for 52+ mins   *Added Labels*

No Joy for Legacy Customers

For technical reasons I want to keep my Legacy Phone, Internet and TV services but Rogers won't give me any promotional discounts any longer. I just spent 2 hours in chat, was promised a connection to a supervisor but after 30 minutes it never happen...

foodtech46 by I plan to stick around
  • 3476 Views
  • 19 replies
  • 6 likes

Ghost customer service

I have been trying 3 days to contact customer service in order to order a new home service.  The customer service in non existent.   There is no answer you just sit and wait hours on end for somebody to pick the phone and help.  How is rogers getting...

Rod1950 by I've been around
  • 520 Views
  • 1 replies
  • 1 likes

Horrible customer service

Rogers must be hiring anyone for customer service whether they have experience or not and just telling them to sell stuff.  When I call in with a very specific and I think simple request and they try to help me with everything except my original requ...

wendyraven by I've been around
  • 3161 Views
  • 12 replies
  • 5 likes

Fraud line

I’m trying to contact someone at 1-888-383-2080 ext xxxx. I just set up a mobile account today and this happens? What am I suppose to do I can’t get a hold of anyone and no one is returning calls?   **Labels Added**    

Retro2 by I'm here a lot
  • 719 Views
  • 3 replies
  • 0 likes

Billing and Hold Times

So...been on hold for 2 hours and haven't yet spoke to anyone, let alone a human. Signed on to Rogers six months ago. Have already had 2 outages of complete service, for a total of 5 days with NO service. Both required technician visits and complete ...

Fedup24 by I've been around
  • 310 Views
  • 1 replies
  • 0 likes

26% Tax

I live in BC. PST and GST should only be 12%. When I have internet with Rogers they charged me 62 after tax, which is 26% for tax. I can see the 12% of tax before promotion, but why I need pay 12% of the original price instead of what I should get fr...

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beth01 by I've been around
  • 502 Views
  • 1 replies
  • 0 likes

Resolved! How to cancel

I’ve been grappling with significant issues related to my Rogers Ignite promotion package, initially promised to leverage a fiber connection. Upon installation, it became clear that fiber was not installed at my residence, and I was left with traditi...

Nightfall06 by I've been here awhile
  • 1141 Views
  • 2 replies
  • 0 likes

Customer Retention

I have been a Rogers customer for thirty plus years. I currently have bundled promotions ending in march. My bill went from $207 to $229 and will be heading north of $300. Wondering if anyone here can help to reduce costs back to reasonable amount.  ...

jimbob7 by I've been here awhile
  • 319 Views
  • 1 replies
  • 0 likes

Roam Like Home Charges

I want to start by saying that I have been a customer of Rogers since 2008 (15 years). Rogers changed their policy regarding the service to being able to charge customer for up to 20 days. I was under the impression that I would only be charged for 1...

Anzats by I've been here awhile
  • 3088 Views
  • 15 replies
  • 2 likes

Credit check

I called this rogers rep on Mar 3, 2024, and asked to move my internet to a new location, that's all the story with them. The next day (today) I received an alert from TransUnion credit company that my credit score went down almost 90 points and it s...

shojaie by I've been here awhile
  • 1452 Views
  • 3 replies
  • 0 likes

Resolved! Rogers not reporting to Equifax

Hi!I recently checked my credit reports from Equifax and Transunion and discovered that Rogers is only reporting my payments to Transunion.I’ve called Rogers about this and no one was able to help me. I also called Equifax and the customer service re...

AJCanada by I've been here awhile
  • 4302 Views
  • 7 replies
  • 0 likes

Resolved! Return Upfront Edge Device

Im within a month end of my contract and I am trying to return my device and rogers is refusing to let me return the device as I have changed providers. I dont want to keep the device and have abided by paying monthly to return it at the end.   **Lab...

breannep by I've been around
  • 562 Views
  • 1 replies
  • 0 likes

Ticket status

Hi, is there anyway to check the status of a support ticket?  It's number is C18644xxxx, and it's been active since spring last year with no resolution yet.  Can anyone help?   *Added Labels*

kaartil by I've been here awhile
  • 775 Views
  • 1 replies
  • 0 likes

Receive SMS without roaming

I use an eSim provider for data while travelling. But I need to be able to receive SMS sent to my Rogers phone number for two factor authentication into various Web services. Can someone please walk me through the settings to configure this on an And...

rnantel by I've been around
  • 487 Views
  • 1 replies
  • 0 likes