Do not end/return/upgrade your Upfront Edge plan on the website. I did. Got the new phone but have received the run around and horrible solution options to return the phone.I’ve spent hours on the phone, going to a store, hours on the phone again, on...
I am surprised to discover that, as a 25 year customer, my loyalty to the company no longer means what it used to mean. It would appear that new activations, newcomers to the country and people upgrading their devices have access to feature-rich plan...
I tried to contact Rogers for Internet service. Out of five tries I hanged up all five times with wait times between 35 min and 57 min. Just could not get to any soul.If there is anyone monitoring this forum at Rogers, could you please call me back? ...
I have been trying to connect to Rogers during my vacation and been on hold for 2-3 hours and online system says wait queue at 95 which never moves. Being unable to reach the customer service on time not because of my fault but the company not hiring...
What is the best way to get through to customer service. I waited on hold for 40 minutes, on 6 different occasions today. Total joke. *Added Labels*
I'm extremely disappointed because my promotion ended, I called and waited and 1 hour and a half the first time and then again a 2 hour wait to speak to an agent about my bill and the promotion ending. The bills are advanced charged anyways, now when...
I have been contacted by a customer representative who claim to be from Rogers Christmas Promotions; I was offered a iPhone 15 with a modified Monthly plan. Device was sent, device received, was rolled to call to activate so the promotion can be atta...
So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...
Returned the Upfront Edge phone and tracking shown it was delivered to the Oakville warehouse on Dec 12. It has been way over 10 business days. Heard nothing so far. Account has not been updated. Chatted many times with the live agents. No help ...
Well its a boring time on hold with Rogers the last two days, might as well pass the time. So after visiting two Rogers stores yesterday, showing my face to the camera, waiting in my car to go in, I was told the exact same thing at both locations....
Rogers raised the price for the renewal of our contract after we were quoted a price. Is there a way to contact a high up manager to resolve a complaint regarding a contract price that was not honoured without waiting on the phone for hours
Please train Rogers customer service techs. No cellphone service for last 7 days and don't even know when I'll get it and sadly because of one dumb customer rep who ported my number before getting new sim card. He thought eSIM does not require physic...
I have been recently been overcharged 170 CAD on my bill and rogers customer service cant do anything after being on the call for 50 mins. They are charging me 15 dollars per day for international roaming times 7 days ,when "mobile network was switch...
I have been trying to reach the customer service for two days. Nobody picked up the phone due to high volume of calls. Then I tried Anna the AI and she suggested me to connect to customer service. Then I logged in from my own account and tried the o...
We have a digital VIP cable package together with an HDTV Speciality package, total cost $112 which quite frankly is excessive based on the actual channels we regularly watch. We would like to start from scratch again and switch to the basic digital ...
Happy New YearWe have been with Rogers since 2002. We have home internet and cable, home phone plus 3 mobile lines. We'd like to drop the home phone, and could transfer a 4th mobile line from Bell if Rogers Customer Retention were offered. Bell is cu...
Hello. I assume the negative balance will be refunded via cheque around a month after the final bill's date? ***Edited Labels***
I recently had my phone repaired by Rogers under warranty. While mine was in being repaired, I was given a loaner phone. When I received my phone back, I returned the loaner phone in the box and the tracking number has shown it was returned and signe...
Last year, we had the same conversation.Continue with Rogers because of their offer. This year again with no conversation or warning, you raised my payment up morethan double. Could you please tell me how i can cancel my Roger Account? Thank you **...
Rogers plays games when it comes to canceling packages that we never ordered. They drop live chat connections, conveniently transfer and intentionally drop calls. This is the typical game they play when it comes to cancelling or getting money back ...
