win back team
hello, i gate call from win back team i accepted offer. I call rogers costumer. the Tellme to call Validation teams. i call and conform after the tele me win back team call you. but i didn't receive call back. *Added Labels*
Forum Posts
Resolved! Rogers Upfront Edge Return Question
Hello. I am currently a month away from the end of my upfront edge device (s20+). I have an offer on the my rogers app to do an upgrade now and they will waive the remaining $73~ left on my upfront edge amount. It says that in order for them to go ah...
Resolved! eSIM Transfer to new iPhone error
Hi Rogers Forum, Does Rogers support eSIM transfers device-to-device? I just got the new iPhone 15 PRO and I keep getting an error saying my eSIM transfer is "not supported". I did this previously with my Koodo account. Do I need to buy a new eSI...
Never made call-out shown on billing.
I have two calls to US (long distance call) for around 82 minutes shown on my billing history. however, i never made those calls. No idea why those calls can be shown. does anyone has similar issue? ***Edited Labels***
Fastmile 5G - temporarily suspending service
Hi - The Nokia 5G fixed wireless modem and service worked great for me at my cabin over the summer. When I bought the service and device, I was told that I could pause the service over the winter time when not needed and only pay a small amount ($5/m...
Discount for Senior Citizen for Wireless Phone
Hello I contacted Rogers to find out if my mom's discount for her wireless phone can be extended as it was expiring May 2, 2024. Long conversation that ended with the Rogers customer service rep saying that she will submit the request to the backup ...
Charge
They have graciously sent me a substantial bill, and unfortunately, they have already terminated my account. However, they are still charging me for this, which is quite surprising. ***Edited Labels***
New Device Pricing is Absurd
getting near the end of my 2 year plan (with devices needing to be returned, my mistake). it seems to get a new device i need a new plan, which is more money. I understand a few dollars difference but we're talking my monthly bill for my wife and I ...
Cancelled Order
My situation: on November 24 I ordered a new plan that was eligible for a new phone as well for express pick up. 2 days later I received an ema stating that they've no stock on the phone for pick up and cancelled my order. I immediately check my acco...
Resolved! Return Ignite TV Box
How can I return 1 of 3 Ignite TV Boxes I Have? *Added Labels*
Refund Policy
I was recently overcharged on my bill by $430 and the procedure for this is to credit with a refund in the next month or two - while I appreciate the helpful support I received, it’s frustrating that I am still expected to pay such a high amount out ...
HORRIBLE SERVICE
I am a costumer with my phone plan. I decided to switch my home internet wifi from Fizz to switch with Rogers. Worst idea ! If I would’ve known I would have closed my account with Rogers and switch everything somewhere else ! I spent at least 12 hour...
Changing phone providers
Hello,I have returned my phone after my 2 years edge financing terms were finished and I want to leave Roger’s. Can I request the change after I get the email from Roger’s that they have received my phone in their warehouse? I really don’t want to ha...
Paying finance balance
I only owe under 90 dollars approx. On my phone. I want to pay it off no with absolutely no penalties???? *Added Labels*
eSIM France
I’ll be visiting Paris in the near future and I’ve been investigating buying an eSIM “card” rather than pay (through the nose) for Rogers’ Roam Like Home. So I’m wondering if there’s anything I need to know beforehand that isn’t necessarily explained...
Looking for a better deal with Rogers Customer Retention
Happy New YearWe have been with Rogers since 2002. We have home internet and cable, home phone plus 3 mobile lines. We'd like to drop the home phone, and could transfer a 4th mobile line from Bell if Rogers Customer Retention were offered. Bell is cu...
Resolved! Managing Roaming Charges While Travelling
I know that if you do not want to incur any roaming charges during travel the standard default answer is to turn off all cellular data, and put your phone in airplane mode. Or even remove your Rogers sim card altogether. Would the following setup w...
Resolved! Incoming Text Messages While Roaming
I will be travelling outside of Canada, and I only need to receive text messages, such as authorization codes. I won't be using cellular data to surf the Internet or make calls with my Rogers phone. I am thinking of turning off "cellular data" in my ...
$15 iPhone 15 in store only
2 days ago I had an offer to purchase iPhone 15 with trade in for $15 month. I was going to go into store today but cannot find the offer anymore. Was I dreaming or is this offer over. Have called 5 different stores in my area and no one is answering...
Upgrade options
Trying to upgrade my device to iphone 15 pro. The only option I'm provided for my plan is the Infinite Premium plan at $115. WHY is this the only option I'm provided. I don't need all that comes with that plan and it's an outrageous amount of mone...
