Rogers recently introduced a new feature in the mobile app that allows users to change their phone number (screenshot attached). While this sounds convenient, my experience has been anything but. The number changing process was tedious, and despite m...
How do I quit Acorn tv ….I keep getting billed for it but I don’t use it. I cancelled my account on their website along time ago but I can’t seem to stop Rogers from billing me for it. Any ideas? …it’s impossible getting in touch with Rogers with...
I requested to transfer my current phone number from Fido to a new Rogers plan. I finally got the text from Fido confirming the request but I don’t know what to do now. I had to use my Fido SIM card to receive the text, should I now switch to the Rog...
I've been waiting for weeks now to try and return this modem. I took it to the store like the rep on the phone said and i was denied, saying i need to ship it to rogers which i had no clue i needed to do. then after researching i was never sent said ...
It's been over a week trying to get hold of the Billing Dept. Spending hours on the phone and eventually hanging up. When I check the Rogers website, it states that Hours of Operation begins at 7 am. I've tried calling around 7 am and I get a message...
My save and return ends November 27th 2024, if I order a new phone online does a return kit for my current phone come in automatically? Or do I have to go into a store to return my current phone. ***Added Label***
Good morning, In August, I financed a new phone from Rogers for my personal line, and added a plan to my old (bought) phone for my business. My health has taken a major decline with my neurocognitive disease and therefore, I am unable to work or op...
I received my return kits for my 2 upfront edge phones. Does it matter which phone I put in which return box? I see they have different RMA numbers on them and I was wondering if that was linked to a specific phone that should be in each box? *...
Good day, I recently left Rogers for Public Mobile as their plans met my needs at a lower price point. On 25 Nov, I got an email from Rogers at 08:05 PST with the subject Andy, interested in an exclusive offer. The email further stated: Andy, w...
I was wondering if it's true that I can set it up that I can pay my Netflix and Prime tv on my Rogers cell phone bill? **Labels Updated**
I am confused as to how roaming charges can appear when you keep your phone on Airplane Mode when travelling internationally. Rogers charges for international calls made on a Wi-Fi network. I find this really confusing as I don't know what the cost i...
I received an email on November 22 offering me two months free of Crave. The email told me to call to activate the offer which I did today. However, customer support says my account is not tagged with that offer. I offered to show them the email, but...
I am wondering if anyone else is being charged for netflix, $20.99 monthly. I have been charged for over half a year now. I pay nef flix direct and Rogers cannot account as to where my money is going. I have spent days on the phone, countless times ...
I am still waiting for winback call, not sure how much time it take to get the call. ***Edited Labels***
Xfinity Channel lineup PDF printout for SENIORS - Where do I find one and if not WHY NOT????????? ***Edited Labels***
Just spent more time trying to do something Bell made so easy via self serve. Not Roger’s - everything takes that much more time. I tried to cancel an “extra” cost specialty tv channel I never watch. Vis self serve - it kept bouncing me back to the s...
I had a fantastic conversation with a Lady after many failed attempts with Rogers. At the end of our conversation she gave me her Rogers ID and told me to ask for her when I called back in. I tried several times this morning to do that and the Roge...
I've been trying to make a payment by credit card through the website tonight, but I'm having problems getting most pages to fully load, and when I try to make the payment after entering credit card details, it continues thinking. I waited for 5 minu...
Hi, after requesting for account deletion, I did receive an email with instructions for returning the equipment, but no DATE was specified. Then I received another email saying that I would be charged for not returning the equipment and now I’ve been...
I passed on a winback call about 2 months ago but would like to go back now.I left Rogers for better plan, a few weeks ago I got a call from Rogers winback team, I thought it might be a scam so didn't believe much. Now I am interested to hear if I ma...
