I switched from legacy cable to infinity end of Jan 2025. Received my first infinity invoice in Feb 2025 AND also billed for my legacy service in Feb 2025. Called support was advised we were not charged for the cancelation of legacy as we moved ov...
I ordered 2 Rogers phone lines through preferred partner, and I canceled one of the order within 15 days, and never activated the other phone line. But somehow Rogers is able to setup the Preauthorized Draft without my consent, and has been charging ...
I have been a Rogers customer for more than 20 years. I changed my cell phone from Samsung galaxy 22 to the new galaxy 24fe back in October 2024 because they had a great promotion. Due to my long loyalty to Rogers, the manager of the Rogers store pro...
Wondering what has happened to the service levels:Unable to connect using the chat app - get cut-off.Unable to connect by phone - get cut-off during business hours.
Hello! First time posting here so hoping I've got the right forum! I finally made the move to Xfinity on Friday! My account previously had the legacy ignite 300, a digital tv box and standard landline home phone. It took a few customer service reps t...
Hello,We had some equipment to return. For some reason, we had two mailing labels sent with two lists. I put everything in to one box and sent it together. Now i am worried that they won’t realize the equipment was all from us and wont credit our acc...
When I signed my 2 year contract the price was to be fixed for the 2 years. About 6 mos into it, the monthly price started to increase. When I called it about it, I was told only the bundle is fixed, and they can increase the rental charges whenever ...
I recently moved to Toronto and set myself up with Rogers internet on a 24 month contract. After 2 months I decided to look into getting Xfinity TV as well. I was quoted a bundle price that's less than what I'm paying now just for internet. The a...
so I have spent over a phone trying to get a Waybill so I can return my phone I went to a store and they told me I have to call they DO NOT RETURN PHONES this is horrible I think its time to return this one and go to a places that will help there c...
When I called Rogers back in January was to cancel my Crave subscription and to update my tv channel package. When I got my recent bill I saw a charge for $100.00 plus tax, so $113.00 charged to my account. So I called support and asked why I was bei...
When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...
I’m not sure who should I reach out to get a resolve problem.I moved to a new house, and need to move my wifi too. Therefore I made a phone call to requested. The woman requested me to ordered an agent to come for help. Do I need to? She said I need ...
I just added a line to my existing account yesterday , under my dashboard its 35$ with a 10$ off a month discount, I got the confirmation email but it stated it was going to cost 35$. I called, I was on the phone to care dept for 1.75 hours. with no ...
Hi everyone, I recently cancelled my internet service but still in middle of my billing cycle (my current cycle ends on March 17).I received instruction on Feb 28 email from Rogers stating that I need to return equipment within 7 days to avoid charge...
Hi, now I’m in the abroad.So I already turn off the rogers’s e-sim.But I got an email “it’s gonna start roaming service “ I don’t want to use that.I tried to contact you with chet, but you were keep saying it’s not business hours. But I contacted you...
Despite assurances from your customer care team, I have been overcharged, misled, and denied the plan that was originally promised to me. Issue Summary: December 29, 2024 – I was offered a $35/month plan with great benefits (200gb, 1000 LDS, Can usa ...
I've been trying to get help via live chat and sometimes I get into the que sometimes I dont because of high demand ... the last 3 times I've been in the que , get to place 1 or 2 and then the chat ends .. I've no way of resuming or contacting anyone...
Hi,I've tried every method of contacting Rogers to absolute no avail. This has been so frustrating- can someone here help me add a authorized person to my account so we can get the internet we paid for? ***Edited Labels***
I have been trying to upgrade my phone online for over a month. I keep getting a message saying: oops something went wrong. We are working on a fix as quickly as we can. Try again later. If the issue persists chat with a specialist or call the 1800 n...
Hi there. Not sure if I have the right forum for this. I currently have a samsung galaxy watch. But I am now an iPhone user. I would like to upgrade my Galaxy watch to an apple watch. My galaxy watch is currently financed . I would just like to up...
