Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Bad Communication

I have internet connection with rogers for some time. every year I have to call them and ask why my bill goes up so this November i called and did the same and employee retention gave me good deal. but to find out the bill never changed Lack of commu...

Unable to get Support via Phones or Live Chat

Trying to contact  billing support or make an account change as my contract is up, but phone support is down.  It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects.    Chat support seems to be ...

bahha by I'm Here A Lot
  • 784 Views
  • 2 replies
  • 1 likes

Customer service - Feedback

Worst customer service I have ever had to deal with! Was trying to get a new plan and was put on hold for over 1 1/2 hours after going into the store. Then called again today and did the call back option was told 4 to 7 minute wait, over 3 hours late...

Dan1815 by I've Been Around
  • 169 Views
  • 1 replies
  • 0 likes

Resolved! Account Cancelled

I recently set up my account. Upon registering for MyRogers and linking my account I checked back in to see that my account has been cancelled. Why would this be?

Any Price protection for Rogers?

I bought the phone couple days ago but yesterday the phone price just dropped. I heard that there was 15 days price protection. Is "Price protection" still existed? Thanks   *Added Labels*

hhvi by I've Been Around
  • 334 Views
  • 1 replies
  • 0 likes

Horrible service

I just sat on hold for over 45 minutes and I do have a transcript of it without even being acknowledged or showing a position in line on a Saturday afternoon at 3:00. Actually it started at 2:24 in the afternoon and it is now 3:10. You would think by...

bothered1 by I've Been Here Awhile
  • 244 Views
  • 2 replies
  • 0 likes

Disney+ & Apple TV+ Promotions

I received an email saying that I can get Disney+ free for 6 months. I'm just wanting to make sure that it is indeed free and that there's no catches. Also, can you use 2 promotions at once? I also got an email saying that I can have Apple tv for 3 m...

warped77 by I Plan to Stick Around
  • 641 Views
  • 6 replies
  • 0 likes

Looking to Stream World Cup Game

Hi - I have rogers ignite bundle and have been trying to see if I can watch the soccer game tomorrow at work.  At home I have rogers ignite bundle and could watch it on TSN, but I will be a long way from home.  I found info about being able to stream...

ronaldo1964 by I've Been Here Awhile
  • 1467 Views
  • 1 replies
  • 0 likes

Adding secondary email account

Hi,   I'm supposed to have 5 additional email accounts available to set up, I am trying to add one extra one, each time I go through the steps I receive the error message "the account id you've entered is invalid". I cannot figure out the problem, cl...

dd5445 by I've Been Here Awhile
  • 267 Views
  • 3 replies
  • 0 likes

5GB Offer Missing From Bill

I WAS CALLED BY ROGERS WITH AN OFFER TO COME BACK TO THEM WITH AN ENTICEMENT OF AN EXTRA 5GB OF DATA TO MY 20 GB PLAN. I JUST GOT MY FIRST MONTHLY BILL FOR MY USAGE,  BUT NO MENTION OF THE BONUS 5 GB. I WONDER WHERE IT WENT, OR WAS IT JUST A BAD JOKE...

DOACKO by I've Been Around
  • 281 Views
  • 1 replies
  • 0 likes

Someone ordered an iPhone on my account

In October, someone ordered an iPhone 12 on my account. I contacted Rogers and told them it was fraud. Not me. I asked them to not send the phone and to reset my plan as well as phone details on my account. They reset my phone plan but still have not...

Dean80 by I've Been Here Awhile
  • 761 Views
  • 4 replies
  • 0 likes

Resolved! Reinstate Services Early While on Temporary Suspension

I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the e...

Seininya by I'm Here A Lot
  • 1159 Views
  • 3 replies
  • 0 likes

Resolved! SportsnetNOW free for 12 months with renewal

I renewed my internet + TV bundle using MyRogers app/website. What convinced me to renew was the promotion to get SportsnetNOW free for 12 months. I proceeded to finalize the contract but I’m unable to watch any live sports on SportnetNOW. I have spe...

DaveGX by I've Been Here Awhile
  • 679 Views
  • 8 replies
  • 0 likes

Chat transcript?!?

Hello! Yesterday I had a lengthy and very important chat with a Rogers representative. I’ve clicked to have a chat transcript and nothing was sent to me. I’ve looked in EVERY mailbox of mine including Junk/Spam. If I call customer service, can they p...

Mariamtl by I've Been Around
  • 495 Views
  • 1 replies
  • 0 likes

Connected For Success Question

When will the previously announced 200 GB tier for Connected For Success be made available? Haven't seen it put up yet?       ***Edited Labels***

PatTiffin by I've Been Here Awhile
  • 187 Views
  • 1 replies
  • 0 likes