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Resolved! Suspicious Fraud

Hi there, I ordered a device on Nov 23 and joined the plan. Since I did not receive the delivery confirmation email, I called Rogers customer service and found out that my account is suspicious fraud. I tried to call the numbers with ext 8755 numbers...

vera_tse by I've been here awhile
  • 8992 Views
  • 10 replies
  • 0 likes

Resolved! Movie charges on my bill that I have never used

Today May 30, 2024, I've received my Rogers bill. Since I see the payment amount is not the same as before, I look into the details. I found that I was charged with a movie rental of $24.99. I've the Ignite TV only because it needs to be bundled in o...

actc by I've been here awhile
  • 3754 Views
  • 22 replies
  • 1 likes

unathorized changes to account

You made changes to my account, that is password protected, by person who expressly not allowed to make changes to my account. This is not the first time this has happened. Revert those changes you agreed you were not allowed to do.

Resolved! Getting Billed for Cancelled Account

I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months!   This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...

Horrible Customer Service

I have tried to get thru to the loyalty team. After 3 attempts and “dropped” callsOn hold from customer service being transferred for 45 minutesMy patience are running out!I have been with Rogers for almost 20 years.Worst experience so farStill no re...

Win Back Team - Issue

Hello Team,I have received a call from Win back team asking me to come back to Rogers and I was promised Discount on the plan and also $10 credit on each of the cell phone(2 cell phones) under financing and the specialist said it has been documented ...

Londonderry Mall - Dana (customer rep)

Well, Dana has done it again! What would you guys do without her? I’ll tell you what….lose many customers to your competitors.I went into the Londonderry Mall location yesterday prepared to cancel my cable and internet. I was going to move them to Te...

Equipment returned, account sent to collections

We canceled our Shaw/Rogers Internet and we were told the equipment can not be returned to the Rogers store. Just put everything in a box and mail it. Did that. Rogers received it. Then Rogers made us a deal to come back and we did. Got all new equip...

Paulec by I've been around
  • 513 Views
  • 2 replies
  • 0 likes

Resolved! Contact Number for Bulk Services Upgrade (to Ignite)

My condo is upgrading to Ignite and I'm supposed to call a specific Rogers number to get my current TV and internet services upgraded, but I haven't received the mail I was supposed to and I can't find the specific contact info anywhere on the Contac...

ChaeFam by I'm here a lot
  • 1133 Views
  • 1 replies
  • 0 likes

Wifi Calling Abroad

Hi Guys,Hope you can help me out.I am currently abroad in Mexico. I just made call with Wifi Calling On, to a 416 and an 1-844 numbers. My data roaming is turned off as well but I didn’t have my airplane mode on…. Do you guys know if this is treated ...

kurosagi1 by I've been around
  • 793 Views
  • 2 replies
  • 0 likes

Resolved! Roaming Charges While Travelling?

I will be travelling to Japan for a week and 3-4 weeks to the Philippines.If I take my SIM card out when I leave Canada, then put it back in when I come back, will I be charged?Will there be any other charges and/or changes to my bill? Or will it be ...

User1410 by I've been around
  • 802 Views
  • 2 replies
  • 0 likes

Zero Customer Care

wow.... Rogers sucks!!!!I have 3 accounts with them, between personal and the business, been a customer for about 30 years, yet they won't even budge to accommodate!My 12 year old received a text message from a schoolmate, to which he replied, and th...

Billing Issues

Can I please have the email address of a PERSON who can champion my issues? I'm on month three of trying to deal with you via chat and phone, only to be disappointed when the next bill comes.       ***Edited Labels***

Bill is too high

I was asked to move from Fido to Rogers by technician after the fido box wasn't working great and i was given only one option which is to move to Rogers. Fido is a part of Rogers, the bill was affordable and it was working great. After moving to roge...

rukh by I've been around
  • 296 Views
  • 1 replies
  • 0 likes

Incorrect plan amount

I was a Fido customer and transferred my no to Rogers under migration plan. I was informed that plan amount would be 90$+ HST and after all the promotions applied I will have to pay $50+HST. After all the transfers noticed that my account shows $95+H...

Unable to Activate Watch Cellular Plans

I have recently ported my phn plans from freedom mobile to rogers and I regret moving to rogers . I have spent 3 hours at the rogers stores to activate the apple watch cellular plan and activate wifi calling, but no luck . The store asked me call tec...

AlexH1827 by I've been here awhile
  • 1033 Views
  • 2 replies
  • 1 likes

Resolved! Save & Return - store wont let me return.

Tomorrow is my deadline to return my phone, but the store said I can't return in-store.  When I call Rogers by phone they said I can return to the store.  I had upgraded my phone last month and have been trying to return my old phone and not pay the ...

Resolved! Equipment Return Waybill

Without going into details, my time as a Rogers customer has ended.I received an email with a waybill, and that email specifically mentioned 3 of my ignite TV boxes. In addition to these, I have one more TV box and the Ignite modem.Will I be getting ...

Resolved! Upgrading phone early on Upfront Edge

I wanted to take advantage of pricing right now and upgrade my current phone 4 months earlier than the end of my 2 year Upfront Edge financing. I have $200 left to finish and I believe I can upgrade now if I pay the balance of that financing and just...

Wetrider by I've been around
  • 7420 Views
  • 4 replies
  • 0 likes