Hello, We are long-time Rogers customers (35+years) and recently Telus presented us with an offer that was more attractive than our current Rogers plan. We tried calling Rogers to see if they could better it, but their customer service line was close...
Saw an increase on my Bill and when I tried to reach out to Rogers, the agent by the name of "Femi" from Alberta wasn't so helpful. Call this agent picked up and was yawning and sounding all sleepy on the phone, When I asked about the bill increase h...
I RECENTLY BECAME UNEMPLOYED. I CAN NO LONGER AFFORD MY CELLPHONE PLAN AND WISH TO DOWNGRADE MY PLAN AND DEVICE. IS THIS EVEN POSSIBLE? ***Added Labels***
Rogers is absolutely mental. You send me a bill for $107 dollars after jerking me around for 2 weeks. I ordered a Thinkphone online (in the middle of the night as an impulse) but was totally down to pay and even switch phone companies just for this d...
I'm two months away from the end of my current contract obligation but I've got a screen delamination issue so I'd like to go ahead and upgrade early. I understand that I will need to pay the Bring-It-Back amount as well as the financing credit sti...
Hello, I used to have multiple products from Rogers and I recently ported out 7 cellphone lines from Rogers to Bell. I received a call from Ekta, an Ambassador team member with a win-back offer 15 days ago and we agreed that she would call back in 2 ...
Called Rogers To Change My Plan, I Require The Lowest Plan Available With Data Only For Minimal Work Things, I Asked If Talk N Text Would Work With My Loyaty Gigs (10gb) They Didn't Confirm Or Deny And Changed My Plan, I Talked With A Local Represent...
How would I get the Synergy workers to come back to fix the hole they left in the road in front of our home. It is getting deeper with all the truck traffic. All the other square holes they made on our road and surrounding area were filled before...
I always used to pay with my visa card but this time paid through with online banking and shocked Rogers sent next bill including outstanding bill for June with penalty. I called bank immediately and they confirmed to send invoice as payment evidence...
Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck. **Labels Added**
Recently I received a personalized offer on MyRogers. The offer was to move from Ignite Flex 20 Including Sports to Ignite Popular TV. I have 14 Months remaining on my last offer and current plan. The new plan looked like a good fit, and the pric...
Well this is not a great first impression - I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...
I visited shop at new Westminster. The person name is gagan. He sold me wrong plan. He told me about 40 dollar plan but he sold me 85 per month. He did fraud with me. ***Edited Labels***
say for example i want to get a s24ultra and it's advertised at $35 instead of $75 with a monthly promo credit of around $40.. can i payoff the phone say $216 tax (the full amount tax of phone without credit) + the $840 ($35x24) at the beginning?? or...
I moved away. Canceled MyRogers cable and returned my ignite box through Canada PostRogers emailed me last night saying I still need to return one box. But I returned all three boxes I had. I have no idea what your problem is, but you need to figure ...
Hello,This is a really big problem for me. I did not ask to have my contract renewed. I had called to drop some of the extras, and WITHOUT MY CONSENT my contract ending in Feb 2025 was changed to end in 2026. I have talked to several Rogers reps and ...
We were recently offered a "special" TV bundle to switch to their "Popular" package from our "20 Flex" package we presently have wih a cost of $119.99 + our hardware rentals and the cross Canada long distance calling for a 2 year term. Amazingly, t...
I moved 3 months ago, cancelling my internet but keeping my phone. A month later I started receiving emails from roger telling me I owed them 100's of dollars. When I called them they asked me to confirm my birth date then told me I was telling the...
Winback contacted me with an offer, they were supposed to call back the next day…contacted customer service but they cannot honour it…can I get a number to call? *Added Labels*
Since June 24th I have spent over 8 hours on the phone with numerous Rogers customer service representatives. Twice I have been told that I would receive a one time credit of $180 and it would be applied to my account within 72 hours. Twice it has be...
