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Long Wait Times

cannot reach anyone at this company - been trying for over a week I have been trying to get a live person - impossible terrible service i have a tv box not working and need to update by bundle - thats it... and all i get is a 3 hour wait or no connec...

cant cancel my rogers services

Hello Everyone, Reaching out to see if there other options to cancel services aside from calling in. Parents (seniors) have been calling and been getting bounced around from care team to care retention to IPPV retention waiting hours or just being di...

my2 by I've been around
  • 10120 Views
  • 18 replies
  • 6 likes

30GB of Bonus Data.. Accepted.. But then gone?

I received the following message from Rogers on December 15, 2023 "Rogers Service Message: ... We want to treat you this holiday season. Enjoy 30GB of bonus data every month for the next 24 months.... Offer expires January 14, 2024"   I then logged o...

Loyal Customer for 42 years, and today a 51% billing increase

I have been a loyal customer since the early '80"s, and today I get a 51% increase in my bill !!!   It was bad enough last year when forced to switch to Ignite...due to techs no longer trained to diagnose Digital Cable issues...and Rogers removed all...

RRF1 by I plan to stick around
  • 296 Views
  • 3 replies
  • 0 likes

Rogers Phone and Door-to-door Sales

Does anyone know - is there a place at Rogers where we can register our landline and residence address to STOP THE WEEKLY COLD CALLS on the landline and at the door (usually during dinner) to sell us services? We have Rogers wireless, the rest of our...

northcone by I've been around
  • 514 Views
  • 1 replies
  • 0 likes

Help in Cancelling Services

Spend the whole day trying to reach Roger’s customer service by phone to cancel internet, tv , home phone and cellular. Tried chat option, responds to chat to specialist and nothing happens. I need to get a return authorization for the equipment rent...

asdfsad by I've been around
  • 1366 Views
  • 6 replies
  • 1 likes

Is there a credit check on on upgrade?

My husband and I are currently on bring your own phone plans. Next week we are planning to upgrade to new devices. We were told a hard credit check is needed to do the upgrade even though we already have services. Can someone please confirm this.?   ...

aoneill25 by I've been here awhile
  • 378 Views
  • 3 replies
  • 0 likes

Resolved! Account sent to collections, what do I do from here?

Long story short, I was out of a job for nearly a year and was unable to pay my Rogers wireless bill. I got an email from rogers@tcr.ca saying that Roger's had sold my account to total credit recovery, this was a couple months ago. I am now receiving...

nick7799 by I've been around
  • 13559 Views
  • 17 replies
  • 0 likes

Need a Callback from the Ambassador Team

I was recently approached by Shireen from ambassador team about an internet offer of 1.5 symmetrical download/upload speed at price X.    Today i have the service installed, but only the download service is 1.5, the upload is 50M only.   The win back...

frank_ by I've been around
  • 658 Views
  • 1 replies
  • 0 likes

Resolved! ignite tv/internet prices

a few weeks back i upgraded to the ignite tv/inernet with the 2yr locked in price now i see when i log in that there is a newer offer that is lower then what i am paying now and was wondering would i be able to have that lower offer or will that mess...

hiho by I'm a regular
  • 333 Views
  • 1 replies
  • 0 likes

English speaking customer service reps

I'm not trying to be rude but are there any English speaking Canadian born citizens working for Roger's customer service?I've been very unhappy that I pay over 100 a month for basic phone service and some data, I don't even have voice-mail and my pho...

Fraudulent New account opened under my name

This morning I noticed there was a new account opened under my name a post paid account, they did not even use my complete name but they still managed to do that this puts Roger’s security in question and it also makes me move to different company, I...

Kasrawiz by I've been around
  • 760 Views
  • 3 replies
  • 0 likes

Resolved! Premier vs. Premier Specialty Pack - What is this?

I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00.  I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I hav...

AL2020 by I've been here awhile
  • 27133 Views
  • 29 replies
  • 8 likes

Customer Retention

Been have issues with our internet loosing connection intermittently and it has progressively gotten worse for 3 weeks now. Reached out to tech and they identified the modem is failing. Told them bell is offering fibre on our block for $65.00/month, ...

RobertPat by I've been around
  • 253 Views
  • 1 replies
  • 0 likes

Promo Ending

My promo is ending Mar 2 - Rogers suggestion - Pay $20 more a month for services I don't want or need:   End of promo's for loyal customers should include more than one "special offer" that is always more money. How about some other offers that MATCH...

DBNimble by I've been here awhile
  • 345 Views
  • 2 replies
  • 0 likes

Refund for cancelled service

Got my final bill after switching. It's rogers owing me 50 bucks.   Thing is, I cannot find info on how I am getting this money back. I assume it should be via mail with a cheque, but I've been waiting for 90 minutes on support so they can tell me wh...

robellus by I've been here awhile
  • 396 Views
  • 4 replies
  • 0 likes

Customer Service Feedback

Just had "Lavish" of the ontario support team tell me to "sure please do" when mentioning the possibility of switching providers. I do not appreciate this from a support worker that wasn't able to answer a simple question and treated me different the...

Upgrade Saga

2 of my phones were coming up for end of term on Upfront. Got a call form a store, told them I have to return the upfront, they said they can't do that, I have to call Rogers.  Tried online, just before finalizing, the upfront always disappeared. Sho...

Csaba by I've been here awhile
  • 545 Views
  • 5 replies
  • 0 likes

Incorrect equipment charge on my credit score

Hi I gave up Rogers connection in the later part of the year 2021, and couldn’t return equipment due to Covid restrictions until October 2022. I have an email confirmation from Rogers that they located the equipment in October 2022 and reversed the c...

Suhasini by I've been around
  • 406 Views
  • 3 replies
  • 0 likes