Hi there,Actually I need your help. I have 1000 long distance minutes and I made 3 calls to India yesterday ,but it shows violation as it shows me 3 under long distance anytime category and 64 minutes under Long distance 1000 LD minutes. Can you plea...
I was in the rogers app and there was a plan that was of better price. When i switched to it, it removed my $20 dollar x 24 month employee device discount and potentially my 50% off too… im so upset and don’t know what to do. Can anyone help? ***...
Today I had to downgrade my Rogers services due to a death and my financial changes.Naveen took care of everything for me. As a senior on government pension, our income is very limited, especially with todays rents etc. I have been with Rogers over 2...
As of last night we’ve been unable to access Roger’s.com email account. Senders get a bounce back indicating account has been disabled. When checking Mail a message comes up indicating no password provided for yahoo. Coincidentally the day before w...
I recently encountered a disheartening experience with Rogers while availing of their RPP (Rogers Preferred Program) discounts as a Walmart associate. This ordeal not only revealed a significant knowledge gap among their in-store solutions agents but...
Hi everyone,Here is my story:I was in the Mobile Shop on December 16th, 2023. They offered me to switch from my old provider to Rogers for $35 per month for the plan and finance iPhone 15 for $25 per month, which was a $23 discount from the retail pr...
I have already returned the device but Still I got the upfront amount in my bill. Please correct my bill *Added Labels*
I have moved to a new place, but I cannot get my service canceled. It's crazy how fast it is to get the connection, but it's almost impossible to get it canceled. I called so many times, and the average hold time I experienced was more than 1hr30mins...
Is there anyone know when I shall have the credit check after termination? I terminated my account on Nov 22, 2023. It is almost 8 weeks now. *Added Labels*
December 1st I was offered a free Samsung Tablet and free data plan. I signed into a new 2 year internet plan and also added 3 new mobile lines. I was told I could decide within 30 days (in case a better offer came up). Despite at least 10+ hours of ...
Dear Rogers Customer Support,I hope this email finds you well. I am writing to bring to your attention a concerning issue I am facing with the insurance coverage I opted for when purchasing my phone under a plan with Rogers.Regrettably, I lost my pho...
Message "Sorry, we’re not able to display your info. We’re working to fix the issue." displayed Over a months already this message was displayed every time I logged in to My rogers account. I could not view/print my bills nor viewed my payment histo...
Does Rogers actually monitor this forum? If SO, can you please have someone call me. There is only so much time that one can invest in waiting for the poor Rogers overworked folks who are handling a "larger than expected volume of calls" to get t...
2 hours on holdNo human replySuggestions to deal with "Anna"-bot reside in a deep lake no one wants to jump into.By not providing any service via no humans, Rogers ensures we cannot cancel our service, which Rogers tells us can only be cancelled if w...
Was supposed to get internet and tv service from rogers and had a technician come at my place with the cable and everything to install the internet but he have to make a line or something somewhere and said that hes gonna need to come back with someo...
HiI dont know what can i doI am already . off from last 10 days ,I have a device protection with likewize and i sent all docs , but they cant approve my lost phone , i dont know what they need now , i called soo many times to likewize and rogers too ...
cannot reach anyone at this company - been trying for over a week I have been trying to get a live person - impossible terrible service i have a tv box not working and need to update by bundle - thats it... and all i get is a 3 hour wait or no connec...
Hello Everyone, Reaching out to see if there other options to cancel services aside from calling in. Parents (seniors) have been calling and been getting bounced around from care team to care retention to IPPV retention waiting hours or just being di...
I received the following message from Rogers on December 15, 2023 "Rogers Service Message: ... We want to treat you this holiday season. Enjoy 30GB of bonus data every month for the next 24 months.... Offer expires January 14, 2024" I then logged o...
I have been a loyal customer since the early '80"s, and today I get a 51% increase in my bill !!! It was bad enough last year when forced to switch to Ignite...due to techs no longer trained to diagnose Digital Cable issues...and Rogers removed all...
