I have internet connection with rogers for some time. every year I have to call them and ask why my bill goes up so this November i called and did the same and employee retention gave me good deal. but to find out the bill never changed Lack of commu...
Trying to contact billing support or make an account change as my contract is up, but phone support is down. It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects. Chat support seems to be ...
Worst customer service I have ever had to deal with! Was trying to get a new plan and was put on hold for over 1 1/2 hours after going into the store. Then called again today and did the call back option was told 4 to 7 minute wait, over 3 hours late...
I recently set up my account. Upon registering for MyRogers and linking my account I checked back in to see that my account has been cancelled. Why would this be?
Prior to arriving in Costa Rica, I checked the website and spoke with a Rogers representative to confirm the $9.99 /day for 10MB i would be charged because I had a full schedule and would not have time to find alternative phone options for a few days...
Every time I log in to My Rogers it asks me to set up a cell phone verification. I enter my phone (several times now) but have never received a text with a verification code. My phone is 11 model with all the updates applied. (16.1.1) This is the onl...
I bought the phone couple days ago but yesterday the phone price just dropped. I heard that there was 15 days price protection. Is "Price protection" still existed? Thanks *Added Labels*
I just sat on hold for over 45 minutes and I do have a transcript of it without even being acknowledged or showing a position in line on a Saturday afternoon at 3:00. Actually it started at 2:24 in the afternoon and it is now 3:10. You would think by...
I received an email saying that I can get Disney+ free for 6 months. I'm just wanting to make sure that it is indeed free and that there's no catches. Also, can you use 2 promotions at once? I also got an email saying that I can have Apple tv for 3 m...
When we first signed up for our internet package, we were told the promos would expire in a year and if we called Customer Service would be able to reinstate similar promos to keep us around our expected monthly payment. Well the promos expired and o...
Hi - I have rogers ignite bundle and have been trying to see if I can watch the soccer game tomorrow at work. At home I have rogers ignite bundle and could watch it on TSN, but I will be a long way from home. I found info about being able to stream...
Hi, I'm supposed to have 5 additional email accounts available to set up, I am trying to add one extra one, each time I go through the steps I receive the error message "the account id you've entered is invalid". I cannot figure out the problem, cl...
I WAS CALLED BY ROGERS WITH AN OFFER TO COME BACK TO THEM WITH AN ENTICEMENT OF AN EXTRA 5GB OF DATA TO MY 20 GB PLAN. I JUST GOT MY FIRST MONTHLY BILL FOR MY USAGE, BUT NO MENTION OF THE BONUS 5 GB. I WONDER WHERE IT WENT, OR WAS IT JUST A BAD JOKE...
I have an iphone just wondering if it cheaper at rogers or where I am ***EDITED LABELS***
In October, someone ordered an iPhone 12 on my account. I contacted Rogers and told them it was fraud. Not me. I asked them to not send the phone and to reset my plan as well as phone details on my account. They reset my phone plan but still have not...
I was wondering how early of a notice do I need to give Rogers to reinstate my internet after a temporary hold? Originally n my back to service date was set as April 8, but I may need to reinstate it a few days earlier than that - just not sure the e...
Billed roaming charges. Was not in USA. **Labels Added**
I renewed my internet + TV bundle using MyRogers app/website. What convinced me to renew was the promotion to get SportsnetNOW free for 12 months. I proceeded to finalize the contract but I’m unable to watch any live sports on SportnetNOW. I have spe...
Hello! Yesterday I had a lengthy and very important chat with a Rogers representative. I’ve clicked to have a chat transcript and nothing was sent to me. I’ve looked in EVERY mailbox of mine including Junk/Spam. If I call customer service, can they p...
When will the previously announced 200 GB tier for Connected For Success be made available? Haven't seen it put up yet? ***Edited Labels***
