After an in-store visit and over 3 hours on the phone with mostly rude CSRs I have realised Rogers is not willing to offer my mom, who is a senior and has been a loyal customer of Rogers for 23 years, a reasonable wireless plan. Apparently no discoun...
Is this a department in Rogers? Or is this clients helping each other? *Added Labels*
I called twice in July to get something removed from my bill and both agents said they couldn’t see it and yet I received my bill and I am being charged for July and August. Trying to get through the chat which according to the website is open 5am ET...
I spent considerable time articulating a concise email to Shaw outlining how my mentally handicapped sister has been ripped off for years, and appealing to them to set it right, and their only response is to “call customer service”. I will not waste ...
Spoke with a kind women at the president office saying my case had been closed and resolved once I had made a one time payment, was told to ignore other if there had been another bill that showed up with a total on it but I keep receiving emails and ...
I pay for my inlaws telephone and internet. They have now moved into a retirement home and I would like to transfer the account to them and add cable tv. How do I go about doing this? I do not have 3 hours to sit on hold to speak with someone and Ann...
We were part of the migration and was promised the same service as our Fido plan (same plan, same price), if we signed a 2 year contract.While they matched the speed and price, our new Rogers modem is a refurbished older model that is significantly w...
have been a loyal customer for over 25 years with both home service and cell phone. Roger's want to increase the price of my service which twice as much as the exact same service Telus is offering. What is with these greedy companies like Roger's? Te...
I upgraded my phone to Iphone 15 Pro through the trade in program on June 14, 2024. The new phone arrived and appeared to be brand new but after trying to get it set up I realized that is was already locked to someone elses Apple ID. I called Apple a...
Hello, I hope this message finds you well. I am reaching out to inquire about whether or not Rogers reports my home internet monthly payments to credit bureaus such as TransUnion or Equifax. As I understand it, reporting my payments can positively im...
I have been getting the same daily email since approximately last Wednesday, it’s something like “free screen repair with device protection” and I assume email is to get people to purchase this service.I don’t mind promotional emails but this is the ...
I'll be travelling for a couple of months and Rogers offers to suspend or put my internet on vacation for $5 a month - a great savings. It is unclear whether it is cut off 100% or there is a small amount of data. I want to be able to see / contr...
Having trouble finding some definitive answers to my questions regarding wifi calling. 1. I'm planning on being outside of Canada 2. If I activate wifi calling and turn off my Rogers esim, will I be able to receive those 2 factor authentication tex...
I left Rogers for my cell service due to $$ increase. Would like to get a call from winback team. I will be travelling with no cell service until Aug 10. If I could get a callback from one of the team members, that would be great. Thanks Dave
I cancelled my service in March, with a cancel date of May 31st, send back the equipment, and actively stopped using the services on the 28th of May. Since then I have been billed for service, refunded, billed late fees and interest. We are now in A...
Rogers burial team refuses to share information with customers. I have had a burial request put in 2023 September and it still has not been completed with nearly 5+ calls made to representatives over the course of the last 3-4 months. Not sure what t...
Hello my name is amanda And I went to jamaica for a month and one week, and I was on roam like home for the whole time for fifteen dollars a day, but then when we got back we had a 2200 roaming charge for 1 week. Office of the president has not been ...
On July 26 I went into a Rogers store to get some details about the plan and hardware device promotion for flip6. I specifically asked the team to not to do any credit check. The store still went ahead and did a hard credit check ( I found out this l...
July 25th Rogers email stopped working despite being told it would be migrated over. Been contacting support daily. It's now Aug 2nd and I am insulin dependent with no way to verify my insurance to receive it without getting access back to my email. ...
I had received an automatic payment discount of $5 when I signed up for Rogers Corporate connection back in Dec 2023. I have been receiving that discount ever since until today when I received an email from Rogers saying there were changes made to my...
