Resolved! Paying Off/Terminating Device Financing Agreement - Options?
If I pay off my remaining device balance or tab, am I able to lower my phone plan price after? **Labels Added**
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Forum Posts
Your Door to Door Sales Team
Can i suggest you hire people that have manners? If the door doesnt open 30 seconds after you ring the doorbell maybe DONT bang on the window please and thanks! ***Edited Labels***
False advertising
I signed up for 2.5 gig internet in March and I’m only getting 1.5 gig as Rogers don’t even have the 2.5 gig speed available, on top of that the discounts never applied and I’m paying more than double what was offered to me! It’s been 4 months now an...
Resolved! customer service
waiting for 1:40 min to get an agent on the phone on march 14th 2024. got an agent who did not want to tell the name, some "Daren" or "Garen", he just wrap up on me when i wanted to write it down and ask to spell it for me not to make any mistakes wi...
Winback Missed
Hello I missed a call from the Winback department and when I call the number back 1-833-447-9898, it just goes to voicemail. How can I arrange to speak with someone? Thanks ***Edited Labels***
Winback Team Contact
Hello, We are long-time Rogers customers (35+years) and recently Telus presented us with an offer that was more attractive than our current Rogers plan. We tried calling Rogers to see if they could better it, but their customer service line was close...
Bill Increased - Bad Customer Services - Poor Communication
Saw an increase on my Bill and when I tried to reach out to Rogers, the agent by the name of "Femi" from Alberta wasn't so helpful. Call this agent picked up and was yawning and sounding all sleepy on the phone, When I asked about the bill increase h...
DOWNGRADING DEVICE AND SERVICE
I RECENTLY BECAME UNEMPLOYED. I CAN NO LONGER AFFORD MY CELLPHONE PLAN AND WISH TO DOWNGRADE MY PLAN AND DEVICE. IS THIS EVEN POSSIBLE? ***Added Labels***
Is this company legit insane!?!
Rogers is absolutely mental. You send me a bill for $107 dollars after jerking me around for 2 weeks. I ordered a Thinkphone online (in the middle of the night as an impulse) but was totally down to pay and even switch phone companies just for this d...
Impact on monthly service plan from early upgrade ??
I'm two months away from the end of my current contract obligation but I've got a screen delamination issue so I'd like to go ahead and upgrade early. I understand that I will need to pay the Bring-It-Back amount as well as the financing credit sti...
Win Back Offer/Ambassador Team
Hello, I used to have multiple products from Rogers and I recently ported out 7 cellphone lines from Rogers to Bell. I received a call from Ekta, an Ambassador team member with a win-back offer 15 days ago and we agreed that she would call back in 2 ...
Called Rogers, Changed Plan With Out Confirming Details
Called Rogers To Change My Plan, I Require The Lowest Plan Available With Data Only For Minimal Work Things, I Asked If Talk N Text Would Work With My Loyaty Gigs (10gb) They Didn't Confirm Or Deny And Changed My Plan, I Talked With A Local Represent...
Hole left in Road
How would I get the Synergy workers to come back to fix the hole they left in the road in front of our home. It is getting deeper with all the truck traffic. All the other square holes they made on our road and surrounding area were filled before...
outstanding bill
I always used to pay with my visa card but this time paid through with online banking and shocked Rogers sent next bill including outstanding bill for June with penalty. I called bank immediately and they confirmed to send invoice as payment evidence...
Trying to return equipment
Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck. **Labels Added**
Penalty for accepting a personalized offer?
Recently I received a personalized offer on MyRogers. The offer was to move from Ignite Flex 20 Including Sports to Ignite Popular TV. I have 14 Months remaining on my last offer and current plan. The new plan looked like a good fit, and the pric...
No Show Install
Well this is not a great first impression - I was scheduled today for a 8am-10am install for Ignite Internet/TV. Received a text at 9am saying that technician was on the way. 10am comes, nobody shows up. I call tech support at 10:15, wait for 45m, a...
Sold Me the Wrong Plan
I visited shop at new Westminster. The person name is gagan. He sold me wrong plan. He told me about 40 dollar plan but he sold me 85 per month. He did fraud with me. ***Edited Labels***
Can i pay for a financed phone upfront without losing the credits?
say for example i want to get a s24ultra and it's advertised at $35 instead of $75 with a monthly promo credit of around $40.. can i payoff the phone say $216 tax (the full amount tax of phone without credit) + the $840 ($35x24) at the beginning?? or...
Equipment Return
I moved away. Canceled MyRogers cable and returned my ignite box through Canada PostRogers emailed me last night saying I still need to return one box. But I returned all three boxes I had. I have no idea what your problem is, but you need to figure ...
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