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Resolved! $1000 Bill on an account canceled months ago.

Been in queue to talk with someone for a couple hours about Rogers emailing me, phoning me and mailing me about a service that was cancelled a forever ago. I don't plan on paying the bill as it is charging me money for monthly for a phone plan that d...

Lyim by I've Been Here Awhile
  • 1061 Views
  • 2 replies
  • 0 likes

Can't change Internet Plan through MyRogers, as I can't see it.

I've been over charged by about $70 this month, I'm assuming the plan that I have ended. I need to change the plan as the same one I have is now listed with the old price (Ignite -500) for $104.99. Every time I fo to the account as instructed I can't...

dh22 by I've Been Around
  • 738 Views
  • 1 replies
  • 0 likes

COVID-19 -Shipping/Pick up Delays

Hi there! Just over a month ago I ordered and paid for a new iPhone (upgrading from my current one) straight from my local Rogers. They said it would be in by April 1st at the latest and I could come pick it up then, but that same local Rogers is tem...

Resolved! What is a "Value Pack"?

I recently upgraded my mobile plan to "Infinite +20 Financing".   I notice I have something called a "Value Pack" that's still there after upgrading.  It costs $24 a month, but there's no description of exactly what it is.  Do I need it for anything?...

BernieRoehl by I've Been Here Awhile
  • 3325 Views
  • 3 replies
  • 0 likes

security breach?

Just got an e-mail supposedly from Rogers. Anyone have any more info on it? Here's part of what it said. It also links to an offer from TransUnion. Is this e-mail legit? "We are writing to inform you about a recent situation with a Rogers service pro...

Robbell by I Plan to Stick Around
  • 3263 Views
  • 30 replies
  • 1 likes

Resolved! Are pods not free rentals anymore?

I received an email a couple of days ago from Rogers outlining account changes (the typical automated message with attached PDF files) showing that 3 Ignite pods were added to my account.  I had no interactions with Rogers to discuss or install these...

davej13 by I Plan to Stick Around
  • 1036 Views
  • 2 replies
  • 1 likes

Resolved! Will there be long distance charges to Europe??

Since covid 19 is not allowing us to get long distance cards to call family in Europe will Rogers charge customers for charges made from their cell phones?? Tried to get in touch with Roger's and was put on hold for 1hr to only get hung up on.     **...

Ally85 by I've Been Around
  • 641 Views
  • 1 replies
  • 0 likes

Resolved! Unable to Activate New Services After Credit Check

Hello,   I recently decided to move back to Rogers after being with Bell for the last 5-6 years. Did a credit check and was approved for 3 lines. Did an order and was given a order number.  A few days later, I notice that I didn't receive a shipment ...

Renzelgunz by I've Been Here Awhile
  • 2984 Views
  • 3 replies
  • 0 likes

Resolved! Upgrade with Upfront Edge but keep current plan?

Is it possible to upgrade a phone, but keep your current plan? My partner and I are both on a Talk & Text w/2GB (No Tab) plan. Unlimited Canada-wide voice and text, call display, VM, 2500 call forwarding minutes, conference call and call waiting (we ...

Bokehman by I'm Here A Lot
  • 1119 Views
  • 1 replies
  • 0 likes

Resolved! Rogers not honoring a promised credit

June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract.   Was made to wait 2 hours in the sto...

Radiance76 by I've Been Around
  • 1623 Views
  • 3 replies
  • 0 likes

Resolved! Residential Service Issues

I have been a long time customer with Rogers. And,  i can see a decline in quality of service year after year.  Rogers is just like another TTC always with service issues, service is always interrupt causing the subscriber experience is very pleasant...

tang385 by I've Been Here Awhile
  • 645 Views
  • 1 replies
  • 0 likes

Resolved! Very poor communication when porting

One of the worst experiences with a company that claims to have good customer service. Cancelled my service with Virgin. Didn't give me a temp number, didn't give me a new sim card even though I told them I didn't have the phone for the line I was po...

Resolved! Data Usage - How Far Can Your Data Go

As per my google search is says for 1 gig of data you can watch youtube at an average of 5 hours. I got all my other apps toggled not to use date on one of my bus trips and watches a couple of videos. When i checked from my 5 gig plan, 1.6 gigs was u...

Sbusinos30 by I've Been Around
  • 1074 Views
  • 3 replies
  • 0 likes

Resolved! just switched from ChatR to Rogers and awaiting SIM Card

Hello there all,i was supposed to receive an email with a tracking number from UPS about when my SIM card would be coming but no email or nothing from Rogers yet. Suggestions? i’m on hold with Rogers but the wait time is atrocious. Any suggestions?

scotty86 by I've Been Around
  • 866 Views
  • 1 replies
  • 0 likes

Resolved! Crave TV Promo

When I go to my TV package I go to the information icon for crave and it says 100%free for 6 months but when I select it it says $19.95 a month how do I get the free 6 months it said I can have       ***Edited Labels***

Resolved! Authentication Process

Private Information In requesting support from a chat agent, I was asked to provide my date of birth.   As a matter of principle, I refused to do so and was denied service.  I offered to provide other identification such as my account number but the ...

Garth2 by I've Been Here Awhile
  • 1182 Views
  • 2 replies
  • 0 likes