Resolved! How to avoid roaming charges when traveling from Canada to U.S
I'm traveling for the first time from Canada to US. What can I do to avoid roaming charges on my phone? *Added Labels*
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Forum Posts
Billing issue
So my usual monthly bill is 150 and rogers charges me 500$. So i had this other simcard that i have used and they said they are charging me 300$ for 3 gigs. When i called they can’t do anything about it.And also if you add additional data that’s a ad...
Bad service
I woukd never go to rogers .. so bad service i called rogers to return my phone on bring it back plan they said i have 60 days but after 3 days from the return date i went to rogers they didnt take my phone back they said to buy back ... still i have...
Equipment returns
I was sent a waybill to return my equipment after I upgraded to ignite service. I put 3 pieces in the same box and returned them. I only received an acknowledgement of receipt for the 1 piece . Please help *Added Labels*
Resolved! Free international call
Hello, my plan includes 1000 international LD minutes. I understand I can make calls to Hong Kong. How do I make the call? Do I have to dial any number in front of the country code 852? *Added Labels*
Overchage and billing issue
I bought the new phone and I was told that you have to $70 for set up fees and I paid that amount in my previous bill with total bill of $174 and now in my current balance it's showing I have to pay $561 and my original bill is $104 and I never add a...
Lte Watch charges for outgoing texts and calls?
I setup a new watch with the lte share plan but I was not told that the plan was only for incoming calls and texts messages and that I would be charged extra for outgoing texts or calls made from the watch when away from my phone. I feel this is shou...
Andriod BYOD watch
Recently bought my new Samsung galaxy watch 7 Ultra. Directly from the manufacturer Samsung as they have way better deals with trade in and pre ordering ect. Is there anyway to have a BYOD andriod watch plan with number share or is rogers still one o...
Not happy with customer service at all
I make an appointment ahead of time to see a representative at the Rogers store, only to be told, theres no representative availableand ill have to wait. Then I contact Rogers, VIA online chat, asked to speak to a human. So I'm 38 in line to wait. I ...
Online bank payments
How do I add Rogers Ignite to my credit card as A payee?1. What name is it under?2. How many digits for account number.**My options are: Asking for A5 digit or 12 digit account number.?? *Added Labels*
add a new phone line
yesterday called to add a phone line, after 5 min she ask do you want to move ur phone line? what a surprise. told her if I have to move my line, I don't need to call you guys, hung up and called again, again asked for available plans, another girl ...
Charged for International Calls
I bought a phone from Best Buy by switching to Fido Rogers. Even though I didn't make any international calls this month, they charged me $150. I have 2 lines, one is Turkish and the other is Canadian. I have never had such a problem with fido. I exp...
Device Upgrade - Save & Return Amount
I got an iPhone 11 last year on deal , which was free iPhone. Now i wanna buy iphone 16 pro and roggers is asking about 450$ more on next month why ? *Added Labels*
Unreturned Equipment Charges
Hi Team ,I moved out of canada and bcz of that I requested to disconnect my existing rogers ignite internet connection. I asked for the account closing well ahead of my move out date but they provided once I am out of the country. As I wasn't sure wh...
Data turned off
Why am I getting a notice that my Data is temporarily turned off by the carrier? What is going on? *Added Labels*
Upgrading phone
So i was wondering I'm about a year into my current contract and was wondering if i could upgrade my phone to a newer one while under contract ***Edited Labels***
Worst customer service ever!!
The WORST customer sevice ever!!! So funny how when getting that treatment with an agent (which was a manager) and I came to read the reviews and almost EVERYONE is unhappy!! ROGERS!! You need to do way better!!The agent which was a manager, calls me...
Data Charges/No Usage Info
Looks like I'm moving to Bell. After 2 decades Rogers had a glitch in thier system and somehow lodt our data usage while we were on wifi. Tried to get a solution but was hung up on three times. So, bought more data, 45 bucks to get 5 more gb's... If ...
Incorrectly Promised Fibre to the Home by Field Sales Rep
I had sales rep showing up on my door and sold the idea of cheaper and better home internet. Told me I was getting fiber with commercial modem that has extended coverage because it’s used for businesses and gave me direct contact number assuring supp...
Amazing Customer Service
Hi. My name is Maryam. I would like to say million thanks, specially to Kyle. He was very kind, and very helpful! He is a Real gentlemen! Love and appreciate his service!!!Maryam… ***Edited Labels***
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