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Current Hold Time Over 2 Hours

over 2hrs still waiting on hold to add more services.  this is rediculous, obviously not valued as a customer for many many years with multiple services, 3 cells, home phone ignite, etc.  poorest customer service..shame on you..no update just hold mu...

catering by I've been here awhile
  • 919 Views
  • 4 replies
  • 0 likes

Cancelled Order

My situation: on November 24 I ordered a new plan that was eligible for a new phone as well for express pick up. 2 days later I received an ema stating that they've no stock on the phone for pick up and cancelled my order. I immediately check my acco...

Hyl by I'm here a lot
  • 581 Views
  • 3 replies
  • 0 likes

Unhappy With Outcome Following Agreement

After making payment arrangements with Rogers and following through with my end of the bargain, they won't respect that I paid over 1000$ and their offer to provide a credit to my account due to buying a cellphone off them with device protection and ...

Why is Bell 15 dollars cheaper a month then Rogers?

Ive been with rogers for almost 15 years and it seems bell can get me a better deal on the new 23 series phones. I asked if they could atleast match and they said they couldnt. Does loyalty not matter anymore? Just curious. I love rogers but may be t...

Brent2023 by I've been around
  • 194 Views
  • 1 replies
  • 0 likes

Resolved! Exclusive Monthly Discount - Customer Appreciation “Gift"

Hello, I am attempting to access an offer received by text from Rogers a few days ago.  The link is broken and there is no similar offer on my account.  I have tried from my phone as well as my laptop.  Just finished a chat with a specialist and it w...

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valentinebb by I've been here awhile
  • 456 Views
  • 2 replies
  • 0 likes

Financing

Why am I still paying financing on my Samsung 20S 5G device purchased in the latter half of 2020?   ***EDITED LABELS***

mikelduff by I've been around
  • 233 Views
  • 1 replies
  • 0 likes

Credit Owing

Been on the phone with Rogers over 3 hours regarding a credit ! Still on the line trying to resolve this and getting g no where       ***Edited Labels***

Diesel80 by I've been here awhile
  • 285 Views
  • 2 replies
  • 0 likes

Rogers Chat Offline?

There was a Rogers outage that affected thousands of Ontario customers between:27-Jan-23 @ 8:30 p.m to 28-Jan-23-23 @ 4:30 p.mI was one of the customers affected and the outage was confirmed several times by phone with a Rogers support person.However...

dblues by I plan to stick around
  • 208 Views
  • 1 replies
  • 0 likes

Balance shows as $0

Curious, I recently downgraded from the highest internet package to the lowest, not long after paying a big bill, my balance has been at zero for awhile now, does that mean I owe nothing?   ***EDITED LABELS***

jb85 by I've been around
  • 269 Views
  • 1 replies
  • 0 likes

Why is wait times so long?

I have been waiting on hold again for a third time, the last two times where over an hour and I just gave up! Then I try this app chat with robot and it transfers me to a queue for a live agent chat and 1 gave up after almost an hour there.Did you la...

MGil by I've been around
  • 409 Views
  • 2 replies
  • 2 likes

Consumers can't get a copy of the contract???

I'm a new client of Rogers for their Gigabit Internet service after being offered a promo by one of their sales agents. It's been exactly a week since Rogers' tech came to install everything. However, I usually receive the contract/agreement right af...

Ghost23 by I'm here a lot
  • 1086 Views
  • 2 replies
  • 1 likes

Feedback

Rogers is Pathetic   I wonder if this post will make it in? Or are you being prejudiced to only show nice posts?     ***Edited Labels***  

20171231 by I've been here awhile
  • 223 Views
  • 1 replies
  • 0 likes

Ignite TV Box Not Working

Rogers will harass you to pay your bill, but to get a hold of anyone about my tv ignite box not working now for 4 months, no one is harassing me to help. Am literally paying almost $200.00 month for service that doesn’t work.       ***Edited Labels**...

slat3r by I've been around
  • 246 Views
  • 1 replies
  • 0 likes

Resolved! Roam Like Home

If I'm out of the country and use my hotel free Wi-Fi will I still be charged $15/day?       ***Edited Labels***

Bim95 by I've been around
  • 593 Views
  • 1 replies
  • 0 likes

Worst customer care experience

The customer care executive heard my concern and ends up saying. “I am sorry, wat is ur concern”.He actually did not pay attention to my concern the whole time I spoke and apparently he was not focusing.I am new to Canada and already have a home inte...

Kaminip by I've been around
  • 557 Views
  • 6 replies
  • 1 likes

Change Data Amount

Hey there! So I currently have 80gb of data per month, and I just quit my job and now work from home. I’m only on the wifi and I usually don’t leave the house, so I’ve only used 10gb this month.I’m wondering if it’s possible to request a plan with le...

123667 by I've been around
  • 187 Views
  • 1 replies
  • 0 likes

Payment Posting Timelines

Can you explain why Rogers is the only one of my online bills that consistently takes 3-5 days to post my payment. I pay at a financial institution as I do with all my bills. Payment is credited the day I make it, the delay is on your side resulting ...

Caspenard by I've been here awhile
  • 463 Views
  • 4 replies
  • 1 likes