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Forum Posts

SMS - Unable to receive verification codes

Recently I tried to sign up for Whatsapp and it keeps saying it can't send me an SMS. I've done everything - reinstalled app, restarted phone, did several suggestions as per YouTube videos and still nothing. What is the solution to this as it's impos...

Siren by I'm here a lot
  • 2857 Views
  • 13 replies
  • 0 likes

Resolved! Finding out when my contract ends

Hoping someone with more experience can help me. I’m trying to find out when my contract with Rogers ends, but I can’t seem to find it. I’ve used the website portal as well as the app but they only show me my bill payments and what services I have wi...

Dire by I plan to stick around
  • 2607 Views
  • 6 replies
  • 0 likes

Unbelievably Slow Chat

I recently contacted Rogers through their chat service about receiving a refund on a credit balance.  The process during the chat session was at a snails pace. It took over an hour and a half just to receive my refund ticket reference numbers. Every ...

Rogers not honoring the offered discount

I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...

Your account has been cancelled

Hello, my account was canceled after adding a new line and ordering the phone online, how can I unblock it soon? I can’t use any services, no calls, no internet, I went to the operator in the store, and they showed calling 1 (888) 383-2080, but witho...

User9740 by I've been around
  • 594 Views
  • 1 replies
  • 0 likes

Un Resolved Customer Complaint (#xxxxxxxxx)

This has been on since January 15, 2024. Customer Service is not able to resolve my complaint. I was charged initially the sum of $101.75 for making an international call to South Africa, which I disputed. Yesterday, I received an email from Rogers C...

Michael43 by I've been around
  • 17727 Views
  • 1 replies
  • 0 likes

Deceased Account-Holder

I am inquiring as to how one may deal with the passing of an account-holder whose home has passed to next-of-kin. That next-of-kin now owns the home of the Rogers account-holder who was the previous homeowner. How may one continue to have that Rogers...

PapaProton by I've been here awhile
  • 1102 Views
  • 1 replies
  • 0 likes

Account cancelled with no warning

When I login it says my account (but not the correct #) has been cancelled and now my internet is not working. I have been a loyal Rogers customer for 18 years and never had so many spam and misconnection emails! My bill is all paid and services are ...

Misled about services and long wait times.

I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...

Mrobb13 by I've been here awhile
  • 467 Views
  • 3 replies
  • 0 likes

The on hold void

I've been on hold from a call center rep passing me along.in total I've been on hold for almost 2 hours. The "Stay on hold, to keep your place in line". Call-back services and wait time progression have been around for years. Rogers doesn't want to p...

Wayward by I've been around
  • 261 Views
  • 1 replies
  • 1 likes

I don’t get the WhatsApp code.

Since yesterday, I'm trying to register my number in WhatsApp app, but I don't get the SMS code, I've already tried deleting the application and reinstalling it and still nothing, what else can I do I'm really despairing       ***Edited Labels***

joseluis by I've been around
  • 716 Views
  • 2 replies
  • 0 likes

Incessant calls from 1-844-760-3908 re service in area

Is anyone else receiving nonstop phone calls from Rogers 1-844-760-3908 to notify you of service disruptions in your area on Thursday? (I'm downtown Ottawa). They have been calling every 5-10min for the past 3 hours. It's an automated message. I bloc...

AMAC1 by I've been around
  • 518 Views
  • 1 replies
  • 0 likes

Rogers Credit Operations hanging up

Over a year ago I was coerced into taking a new modem. They created an entirely separate account for this new modem and charged me 273.00$ for the hardware. After a year of runarounds and back and forth with Rogers support I returned the unused hardw...

ajkhoury by I've been here awhile
  • 2617 Views
  • 4 replies
  • 0 likes

Terrible customer service

    Chatted to cancel my internet, the agent tried to make me stay and offered a new plan. I was happy at that time until 2 days later when I reached them again to confirm the new promo, they said they dont see a note on my account. So I forwarded th...

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kkph by I've been here awhile
  • 314 Views
  • 1 replies
  • 0 likes

Service charge

I just paid a $50.00 service charge that was bogus because Rogers made a mistake on our final bill.Hopefully this will be the last contact from Rogers Wireless that I see. I was beginning to feel like Rogers was my stalker. Hopefully this blood money...

Rwupdate by I've been around
  • 265 Views
  • 1 replies
  • 0 likes

Two different addresses

Just started yesterday when I log into my Roger's account it shows my ignite internet and telephone at my address but ignite tv at a totally different address not related to me in any way.   My package it ignite 20 plus sports and I can not swap flex...

Biollw by I'm a senior advisor
  • 1095 Views
  • 7 replies
  • 0 likes