Rogers saying I didn't return my equipment

[Mandajc3]

I got en email saying I haven't returned the equipment after cancelling services with Rogers.
In fact I sent it the day after, and they received it the day after I sent it. It was a signature item so tell me how they signed for it but claim they didn't receive it?
I have a receipt from when I mailed it AND I took a screen shot of the tracking when it was delivered.
One of the many reasons I have cancelled Rogers, this is ridiculous and they are almost impossible to get a hold of by phone unless you have all day to sit on hold

*Added Labels*

[LordDrakkon]

That's why I always return equipment to a store and get a receipt for my return.

[RogersMoin]

Hello, @Mandajc3.

Thank you for joining our Community. It's disheartening that you parted ways with us. We'd be happy to track your returned equipment and have it removed from your account. We have responded to your PM; please continue communicating with us at your convenience. 

Cheers,

RogersMoin