In October of 2021 my Father signed up for Rogers Ignite and Rogers internet service. He signed up for a bundled package that Rogers was promoting at the time. I need to mention that my Father was 88 years old at the time. Immediately following hi...
I'm hoping this reaches someone or anyone that has any power to help me. It has been a long 4 months. My issue is that I accidentally made a payment to my old INACTIVE in January 2024 for the amount for almost $1000. The payment was made through my...
1. On December 20th, I could no longer sign on to my Rogers email account - xxxxxxxx@rogers.com. The sign on process would not accept my password. 2. I tried the lost password process with no success. A resulting message stated I had to contact Roger...
Hello, 3 months ago my number changed by itself and now I am paying an extra $80, my zip code and all my information has changed and the employees at Rogers store say they can't do anything, I am really tired of this situation. Customer service is al...
Incorrect Financing Plan and OverpaymentWhen I initially signed up for my current plan, the Rogers employee at the store mistakenly placed my phone on a financed plan instead of a leasing plan. After noticing the error, I visited the Rogers store at ...
I just got off the phone with Roger’s because I wanted to get my old number back after accidentally changing it, meant to change my son’s number. They said it’s from a different carrier and gave me a number for something along the lines of porting. H...
I'm a new customer with Rogers just switching my account over I received my sim chip 3 days ago and started in my phone and received a disconnection notice as I've already been charged for a month worth of billing my first month was supposed to be fr...
Hello,I'm moving into an apartment that has a bulk agreement with Rogers. They told me to call 1-855-759-5856 in order to set up my account. However I've now called that number 4 different times, all within their supposed working hours of 9am to 7pm,...
Is there a way I can see what portion of my bundle price was spent on internet service specifically? I'm doing my taxes, and one of the questions I'm being asked is how much I spent on internet service. The other services in the bundle are not rele...
Can Rogers please employ phone support staff who can speak clearly in English! How can I communicate with someone trying to help resolve my issue when I can’t understand a word they are saying! *Added Labels*
I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones. One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...
Hello,I was wondering if I could get info on voluntarily suspension period. I am going to a vacation and I was planning to put a hold on my mobile service during this 1/5 month. I would like to know if I am still able to receive calls and messages du...
I received my new phone and with it two fed ex labels, one I'm assuming is for my old phone return. I'm not sure which to use as there are no explicit instructions. One label is for 'Return centre 1995 North Service rd Oakville' and the other is for ...
I think the fact that we require our phone numbers nowadays to even log into a service, requires that we not get charged $15 a day while traveling. I just wasted 45 minutes of my life on chat with Rogers because the app closed my chat window And coul...
I traveled to US/Mexico for 7days. I turned off date roaming off and used eSIM while I was in Mexico. After I came back to Canada , I received unexpected bills. They charged $15/day for roaming every single day I was there. I followed the eSIM instru...
I cancelled my Nokia FastMile 5G on February 1st, and the device is confirmed to have been received by Rogers by Feb 17. I was charged the remaining balance of the model on Feb 15, which I was told that it will be refunded. I called in multiple tim...
The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...
Received a $200.47 charge for an unreturned modem this evening, March 16th, via email. -On February 3rd, I cancelled home internet via online chat. I was told that I would receive two emails within 48 hours. One email would contain details regardin...
I had a problem with the thermostat supplied by Rogers. Getting it properly replaced, given Rogers’ misconduct and mistakes, was a nightmare. Details below. The credit I received from Rogers was pathetic, completely inappropriate and calculated on a ...
Hi Rogers. I have wireless business account at my Rogers business hub. Problem is, I cannot view My Business Account. Seems like website is broken, it constantly reloads almost until it stops at floating color dods. Cannot view my balance usage or pa...
