Long story short I was told after phoning in to upgrade two phones that my data plans would be $45 and $35. After agreeing to that I was put on hold to update the changes. Rogers employee comes back on and says sorry it won’t allow it to go through. ...
I lost my phone on 26th of December and went to Rogers retail store to file a service request.I explained them the whole issue. And what happened next is that the claim was rejected after a day without any solid basis of rejection.Basis of rejection ...
I received the best customer service fromSidharth S. as well as the customers before me … he was patient, informative, knowledgeable and very friendly.I will be back again he will always have my business.THANK YOU! SIDHARTH ***Edited Labels***
I received a text letting me know that I can add and extra 30GB of free data to my plan. It layed out what to do and when I clicked on the offer (once logged in from desktop) the offer is for extra data but my monthly rate goes up too! Why would I ...
I am a new customer and I would like to receive a pdf for a printable tv guide for rogers xfinity. Also is there any printable information for the remote. *Added Labels*
Why does CNN suddenly gone in my line up said I need to subscribe because it's a HD channel? Thanks *Added Labels*
Hi, ive return my iPhone 12 at the store and they didn't gave me my credit and say they didn't took my phone so i still have to pay for it. They ask me if I wanted an email of confirmation when i return it and i said yes and never got one and it was...
I traveled to US/Mexico for 7days. I turned off date roaming off and used eSIM while I was in Mexico. After I came back to Canada , I received unexpected bills. They charged $15/day for roaming every single day I was there. I followed the eSIM instru...
I called Roger’s support last week and was told by the agent that he requested a winback call and left a note on my account. My current promotion expires tomorrow is there a number to reach them?
Hi there. We recently switched our Internet/TV plans and we received an email that we had to return 3 digital tv adapters. I assumed I would be given one waybill/tracking number for all 3 items, but in my email I was given 3 separate waybills/trackin...
Can people call me from the united states and not get charged long distance if i have the premium phone plan with unlimited calling to/from united staes canada and mexico like and do i need the international calling package if i have that plan ? Its ...
Signed on for Sportsnet+ as we are in the Montreal region and want to see the blacked out Leafs games. Cannot get the games as it states the games is not available in our region even though we purchased the Premium package. Not getting any help fro...
When will rogers offer FTTH in old Toronto on Bartlett ave. *Added Labels*
I recently moved back to Ontario and activated a new primary line and secondary line last week with Rogers. At the time I was not aware of the FOCA preferred plan discounts that I qualify for. I am attempting to get the 5G Infinite Essential US/CA 10...
Hello, really I am confusing about big company like Roger and have some people don’t respect the huge name and technology of eogers. I am tried to explain my problem actually not mine but the problem they force me to inter in it. She didn’t respect a...
Hi all,As I left Canada in August I called the manager to cancel my internet service. During the phone call she agreed to waive the cancellation fee. However in September I got an email of 400$ billing of cancellation fee. I contacted the agent onlin...
I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...
Spent close to two hours on the phone waiting for an answer. We’ve been loyal Roger customer for many years and have multiple lines on our Cell plan. Was looking for a wave or reduction in a penalty fee as we had a special occasion coming up and want...
I am a new Rogers small business mobile and network customer since August 2024.Two mobile lines and one Network line.I regret signing up with Rogers small business, not so much because of the mobile or network service quality, but because of the poor...
I switched to Telus several months ago to get a US CAN deal, but I don’t like their reception. I’m open to a winback offer if one is available. Hoping the team can call me. ***Edited Labels***
