We wanted to have internet from Rogers, the connection was so poor we had to call them the day we received the modem to cancel. It took us 3 different phone calls for the cancellation to be processed, employees were just saying they did the cancelati...
Just wanted to share some frustration regarding recent experiences. Apparently Rogers distributes a list of phone numbers to 3rd party sales teams to win back customers, my phone number was on that list, most likely because I was a previous Rogers cu...
So, I have received several emails telling me that I have received the voicemail to text add on and an additional 20 GB of data.It states that I don't have to do anything but I can't set up my voicemail to text.I went into my account and neither prom...
So I looked at my bill and noticed I was charged 60$ for a “one time set up fee” when I was told that it would be fully waived by the agent who had to put through my order because the online self serve portal wasn’t working every time I had attempted...
Hello,I’m experiencing an issue while trying to upgrade my phone through the Rogers app and website. I changed my plan 4 days ago, and it is active, but I keep receiving the following error:“It looks like you have a plan change pending on your main l...
Door to door agent lied to me and locked me into 24 month contract. Only found out when im calling to cancel my internet service. Apparently the sales person said there is no contract but with 24 month of promotion, so i signed without reading it. An...
They provide me home Internet and it have bad connection and I switch into another and they will charge 360 be aware of that, do not sign up for Roger’s. The worst ever an experience, Internet provider.. ***Edited Labels***
Lately when I go on the Rogers website I see "Catch the latest from Crave, HBO, Max and more. Add Crave to your Ignite TV and enjoy 2 months on us. $22/month thereafter." Looks like the only way to get it is to call. So I call and I'm told it's not...
I originally had reached out to Rogers to ask if there were any promotions available for me to decrease the amount that I was paying on a monthly basis in order to save money. I was advised that I would be possibly eligible to join it preferred prici...
Customer service is ridiculous. Everyone has different answers. Due to their one representative i got miscommunicate and now i have to face that trouble. ***Edited Labels***
I was charged for Ignite set up and pro install add on even though I was told that I would not be charged. Bear in mind I was forced to update from my old service to Ignite by Rogers (not my choice). Total charges were $149. I would like this charge ...
As a customer who used Rogers for over 20 years, I am floored at their careless attitude towards their loyal customers. Last year, I had an opportunity to sign up with BELL for a much cheaper rate, but signed up with Rogers Wi-Fi instead. Unfortuna...
I recently made the switch from Fido to Rogers for my network service, enticed by the promise of a $29 plan with 50GB. However, upon receiving confirmation, I was shocked to discover that I had been enrolled in a $39 plan instead for same data plan. ...
Hello,How can I cancel my plan? And how can I change it?I would appreciate your guidance.Thank you! **Labels Updated**
I have a roger home internet but because I m moving to other place .I paused the service for 2 months. But the person didn't tell me that still the connection is paused I still need to pay.i pay 160$.after that talked to the customer service and they...
Hi I have a rogers account (rogers high speed internet only) and added rogers as payee in my new bank account only instead of entering my Rogers Account number i entered my Rogers Internet account number and made 2 online payments until I noticed th...
My family was travelling overseas for 2 weeks. We turned the Cellular off and also turned Roaming off prior leaving Canada. When we received our latest bill, we noticed each phone was charged for a day or two of roam like home charges $12 per day for...
HelloI was a rogers customer before. I would like to Come back to rogers. I want a mobile phone plan with a phone. I am using rogers wifi. Is there any deals for returning customer. I did get a call from you guys but missed the call
Hi,I currently have the October bill on my account.I want to switch my plan to one without data.I have two questions:First, what is the monthly cost without data?Second, if I delete my plan now, will my data be cut off and will I have to pay the full...
If I cancel Roger’s device protection can I still get apple care plus? I just purchased my iPhone from Roger’s and the device protection plan. The option to purchase apple care the shows up in the settings has disappeared. ***Edited Labels***
