Account Support
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Resolved! Are pods not free rentals anymore?

I received an email a couple of days ago from Rogers outlining account changes (the typical automated message with attached PDF files) showing that 3 Ignite pods were added to my account.  I had no interactions with Rogers to discuss or install these...

davej13 by I Plan to Stick Around
  • 2 replies

Resolved! Will there be long distance charges to Europe??

Since covid 19 is not allowing us to get long distance cards to call family in Europe will Rogers charge customers for charges made from their cell phones?? Tried to get in touch with Roger's and was put on hold for 1hr to only get hung up on.     **...

Ally85 by I've Been Around
  • 1 replies

Resolved! Unable to Activate New Services After Credit Check

Hello,   I recently decided to move back to Rogers after being with Bell for the last 5-6 years. Did a credit check and was approved for 3 lines. Did an order and was given a order number.  A few days later, I notice that I didn't receive a shipment ...

Renzelgunz by I've Been Here Awhile
  • 3 replies

Resolved! Upgrade with Upfront Edge but keep current plan?

Is it possible to upgrade a phone, but keep your current plan? My partner and I are both on a Talk & Text w/2GB (No Tab) plan. Unlimited Canada-wide voice and text, call display, VM, 2500 call forwarding minutes, conference call and call waiting (we ...

Bokehman by I'm Here A Lot
  • 1 replies

Resolved! Rogers not honoring a promised credit

June 26, 2019 went to the Rogers at Tillsonburg store to purchased a sim card with data plan for my already owned phone. Was upsold to a Samsung s10 with 10gb unlimited plan and a free tablet for a 2 yr contract.   Was made to wait 2 hours in the sto...

Radiance76 by I've Been Around
  • 3 replies

Resolved! Residential Service Issues

I have been a long time customer with Rogers. And,  i can see a decline in quality of service year after year.  Rogers is just like another TTC always with service issues, service is always interrupt causing the subscriber experience is very pleasant...

tang385 by I've Been Here Awhile
  • 1 replies

Resolved! Very poor communication when porting

One of the worst experiences with a company that claims to have good customer service. Cancelled my service with Virgin. Didn't give me a temp number, didn't give me a new sim card even though I told them I didn't have the phone for the line I was po...

Resolved! Data Usage - How Far Can Your Data Go

As per my google search is says for 1 gig of data you can watch youtube at an average of 5 hours. I got all my other apps toggled not to use date on one of my bus trips and watches a couple of videos. When i checked from my 5 gig plan, 1.6 gigs was u...

Sbusinos30 by I've Been Around
  • 3 replies

Resolved! just switched from ChatR to Rogers and awaiting SIM Card

Hello there all,i was supposed to receive an email with a tracking number from UPS about when my SIM card would be coming but no email or nothing from Rogers yet. Suggestions? i’m on hold with Rogers but the wait time is atrocious. Any suggestions?

scotty86 by I've Been Around
  • 1 replies

Resolved! Crave TV Promo

When I go to my TV package I go to the information icon for crave and it says 100%free for 6 months but when I select it it says $19.95 a month how do I get the free 6 months it said I can have       ***Edited Labels***

Resolved! Authentication Process

Private Information In requesting support from a chat agent, I was asked to provide my date of birth.   As a matter of principle, I refused to do so and was denied service.  I offered to provide other identification such as my account number but the ...

Garth2 by I've Been Here Awhile
  • 2 replies

Resolved! Rogers EPP

Hi All,Do any of you happen to know the phone # for Rogers Corporate directly, you know the people that handle EPP plans?   Our company gets 30% percent off through Rogers, they basically send us a code and we enter it and get the discount. I wanted ...

GeorgeGT by I'm Here A Lot
  • 1 replies

Resolved! Account Showing Cancelled on After Move Request

Hi I've run into a rather strange issue.On friday I called in a move as I moved to a unit above me. Everything went well, and the rep said he decreased my bill to 56 dollars a month instead of the 118 I was originally paying and that everything would...

Resolved! Copy of Bills

Is there a way to get a copy of phone bills for 2019 via email? I used to get each bill emailed but noticed I do not get those emails anymore.       ***Edited Labels***

Consequence of moving Primary line

I want to move my primary line to Telus.  I currently have 12 GB of shared data with a family member whose number has been an addition to my account.  What will happen if I move the primary line over to Telus to the added line? Will the account be sw...

WADE3 by I've Been Around
  • 1 replies

Resolved! Wireless Number Porting from Rogers to Telus not going through.

Telus says porting request not going through as there is an existing porting request on the number, talk to Rogers and find out about it and get it cleared. Rogers says the request is from Bell ( I never requested that from Bell, last had the number ...

r2t by I've Been Around
  • 1 replies

Resolved! Cyber Monday Offer: Order and Promo Status

Hey,   So I upgraded my device to the new galaxy S10 and I completed the upgrade on this cyber Monday. I got the infinite plan tab 20 which was originally $95, but cost me &85 monthly due to the cyber monday deal and in addition I received $200 in cr...

Resolved! Phantom call issue

I just got my bill and have a 121 minute call to Yankton SD costing me $66! Rogers is refusing to credit it saying their system says it’s a “valid call”, which it definitely isn’t!! Has anyone experienced this? How do you challenge incorrect billing?...

mwilliams by I've Been Here Awhile
  • 9 replies