Results of communication
Contact with Rogers to correct my plan.Would you imagine what happened after? Nothing. So, they did NOTHING.I don't know why customer support exist in Rogers. **Added Labels**
Forum Posts
returned phone but tracking from waybill has no update
Hi,I have returned 2 phones after our contract has ended last june 2023. i have received update for my other phone (with credit on the next bill) but not the other one.Now, i have received a bill and i was charged for the other phone. how will i be a...
I am very upset, I got a message claiming I have not returned my equipment but I have.
I returned a nonfunctioning 4K PVR via Canada Post using the label Rogers sent me I did not want to do this because I feared they would somehow lose it. I wanted to return it to a store and get an itemized receipt but they would not let me. N...
Fraud Charges
HiI have experiencing really bad experience with rogers I have return my phone in a month and now they are telling me that you have two accounts and the other which don’t know about is opened from almost 2 years and there is almost 4000$ plus dollars...
Cannot select wireless special offer - listing only higher priced plans. Misleading?
Hello everyone, I logged into myrogers and there is still listed a special offer for 90GB 5G Essentials Infinite for $55 However when I click through to get the offer it's not listed as one of the offers. Instead the site is only offering higher p...
Rogers Credit Operations hanging up
Over a year ago I was coerced into taking a new modem. They created an entirely separate account for this new modem and charged me 273.00$ for the hardware. After a year of runarounds and back and forth with Rogers support I returned the unused hardw...
Resolved! Plans
All I want is limited data 1 to 3 gigs. 500 minutes 500 texts Does such a plane exist? I find the site very cumbersome and I am old 77...thank you *Added Labels*
Resolved! Upfront Edge--total scam
My 2 year term with Rogers is up April 11. 11 days ago, I contacted Rogers to say I wanted to cancel my term after it was up. I was asked if I was keeping my device. I said I was keeping one and returning the other. I wanted to keep my phone numbers ...
What gets refunded when I return a phone from a hardware upgrade?
Let's say it's a $30/month financing charge for the phone I upgraded to (aka $1 per day basically). But after 20 days, I return it (30 day return window if done online). Would I still be on the hook for paying those 20 days aka ~$20 worth? Or do I ge...
Resolved! Is This Phone Number Legitimate?
Is this phone # from Roger's.1-888-764-3771 **Labels Added**
how to permanently disable roam like home for oversea
I am traveling oversea and I like to use pay-per-use rate, to avoid a $15.00 per day roam-like-home fee. **Labels Added**
Resolved! Returning a phone (not Upfront Edge) by mail
I did an upgrade online with live chat. Small business account if that matters. It's been less than 30 days and I want to return it. I called the specific number for phone returns 1-877-224-9832, explained I wanted to return it, and he said ok. He di...
Incorrect Overages on Data Roaming Charges
Rogers started charging me unreasonable data roaming from last 4months .I endup paying more dollars for usa data roaming even though I didn't left the country .I stay close to the border and they catch USA network for service.i am extremely disappoin...
Rogers WinBack Offer - Accepted But no plan or phones received.
I was contacted by Rogers winback team that offered me a great plan and I accepted the offer and decided to port two lines over to Rogers. I have been provided the Rogers account number by them. They called me again 2 weeks later saying that they did...
Roam Like Home Charges
I want to start by saying that I have been a customer of Rogers since 2008 (15 years). Rogers changed their policy regarding the service to being able to charge customer for up to 20 days. I was under the impression that I would only be charged for 1...
Resolved! Red Wireless
Hello,I was advised to reach out to a red wireless with the phone number 1 888 819 1007 to upgrade my existing phone and plan with a VIP discount through my employer. The representative asked for my drivers Licence number and visa information. Just t...
Resolved! Home internet/mobile deal
New plans for Shaw customers have just be released but it is unclear if the monthly mobile rate includes internet. service. Would we continue to pay for our internet service directly to Shaw on top of the new rate that Rogers is offering? . *** ...
Resolved! Activation fee
Why do we need to keep paying activation every time we renew our contracts with Rogers. I’ve been a loyal customer for 20 years and they keep charging this bogus fee. ***Added Labels***
Resolved! Device upgrade timing for Upfront Edge
I'm in Upfront Edge Program with monthly device credits which is coming to an end in July. The terms tell me I should return my phone by July 06, 2023 to avoid repayment of Upfront Edge Amount. My question is,If I upgrade my device now (to Pixel 7), ...
Resolved! Incorrect Activation Date
Writing in to see if anyone else has encountered the same issue and what the resolution ended up being. moving into new condo on July 1st new condo does not offer my previous ISP so I called in on June 12th to get started with a new internet/tv pack...
