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Urgent Resolution Needed Regarding Billing Issue

I am writing to address a pressing matter regarding my longstanding account with Rogers Communications. I have been a loyal customer for over five years. Throughout this period, I have valued the quality of service and customer experience that Rogers...

irinuts_ by I've been around
  • 304 Views
  • 1 replies
  • 0 likes

Resolved! Continues Worst Service Award

After posting my last unsatisfactory service last week. I received a call from Office of the President, an advisor named Chris G. Of course, he offered to help me bit again is fruitless which he said will contact me to resolve within the next 48 - 72...

JoeJoe2020 by I've been here awhile
  • 511 Views
  • 2 replies
  • 1 likes

Likewise unlawful service!

Service Request Number:******0B Date of request: March 20,2024   I claim my device protection services witch i enrolled and paying extra of monthly fee of $18.99. I report how my device accidentally lost to the rogers customer service and instructed ...

Failure to Finalize Issue

After being a Rogers customer for well over 20 years, I have never experienced such a bad representation of the company after dealing with Rogers representatives for over a month. My services were removed of Feb. 24th and tech support had no idea why...

JW89 by I've been here awhile
  • 537 Views
  • 4 replies
  • 0 likes

Customer retention

I have been a loyal customer for at least 25 years! I have had problems for the last few years. And I have complained for the last few years. My biggest ongoing issue is my bill. My bill is $461 a month. This is for home internet, 2 iPhone 11’s, 2 ph...

HeftySpud by I've been around
  • 8863 Views
  • 9 replies
  • 2 likes

Switching to Fizz... What to do?

The end of the upfront edge date for my plan is May 13. However, I will be away in another country during that time, so I am planning to return the phone on an earlier date. It says I can upgrade and they will waive the amount left, however I do not ...

GabrielM1 by I've been around
  • 285 Views
  • 1 replies
  • 0 likes

Resolved! Refund

I was issued a check by rogers as i was out of country i have lost that check. So i wanted them to issue a new check to me     ***Edited Labels***

Resolved! Internet service cost breakdown in a bundle

Is there a way I can see what portion of my bundle price was spent on internet service specifically?   I'm doing my taxes, and one of the questions I'm being asked is how much I spent on internet service. The other services in the bundle are not rele...

jennfraser by I've been here awhile
  • 663 Views
  • 3 replies
  • 1 likes

Resolved! Phantom call issue

I just got my bill and have a 121 minute call to Yankton SD costing me $66! Rogers is refusing to credit it saying their system says it’s a “valid call”, which it definitely isn’t!! Has anyone experienced this? How do you challenge incorrect billing?...

mwilliams by I've been here awhile
  • 4361 Views
  • 13 replies
  • 1 likes

Inconsistent Mobile Plans and Offers

I have three mobile phones on my account and have had for many years, for each of my wife, daughter, and son. I am not looking for any sort of loyalty discount or non-advertised offer. I would like to simply choose the same mobile plan being offered ...

CS75 by I've been around
  • 302 Views
  • 1 replies
  • 0 likes

Damaged Property

Over a month ago without notice we had Roger workers run a new Roger’s line which included ripping out front part of our lawn as well as a few of our neighbours. When asking a worker he advised our lawn would be repaired by Roger’s however we have no...

Resolved! What is The Rogers Ambassador Team?

Hello Everyone,I Received a call today from a Rogers number. I am always skeptical receiving calls from any company now, so I often don’t answer but today I did by accident and then hung up. I thought it was a scam call. When I called the number back...

Nadzser by I've been here awhile
  • 6815 Views
  • 11 replies
  • 0 likes

Trying to reach Rogers

It’s extremely difficult to reach a live person at Rogers. What’s with their customer support? And when waiting for up to an hour to speak with someone, they transfer you and you have to wait again. Anyone else has this problem?   **Labels Added**

Sammy9 by I've been around
  • 304 Views
  • 1 replies
  • 0 likes

LikeWize Claim Not Honoured and False Allegations of Service

Hi my Name is Leo and I had bought two brand new Iphone 14 Pro devices last year. One of my devices was a iPhone 14 Pro Purple with 128gb, the other was a 2nd line Iphone 14 Pro Gold with 256gb. The promotional offer at the time was get 1$ Device pro...

lennya2 by I've been around
  • 316 Views
  • 1 replies
  • 0 likes

Can't cancel my internet account

I've currently been on hold for an hour and 19 minutes, and don't think anyone is going to answer my call. I need to cancel my internet that Rogers doubled the cost of after my "promotion" expired. What can I do if they won't take my call?     ***Edi...

User7778 by I've been around
  • 257 Views
  • 1 replies
  • 0 likes

Unreturned Equipment Charges

I cancelled my service in December, returned the equipments in December, but Rogers charged me for almost $400. I called more than 10 times, finally received an email on Jan 25th saying the charges will be reversed, yet we called after and after and ...

jhluo22 by I've been around
  • 1703 Views
  • 4 replies
  • 0 likes

Incorrect billing and extremely long waiting

I cancelled my service for other reasons and I returned all the devices (2 boxes) as suggested by rogers via Canada post. Based on the tracking number, Rogers received my return on January 16. However, later on I found I was billed for not returning ...

Yong2004 by I've been here awhile
  • 400 Views
  • 2 replies
  • 0 likes

Resolved! Likewize stole my money

The company Rogers is partnered with for device protection, Likewize, is a scam operation.    I received a new phone from them in early January, and immediately returned my damaged device. A month later, I was charged $900. When I called them, I was ...

willbonness by I've been here awhile
  • 675 Views
  • 2 replies
  • 0 likes