I have 2 existing devices on save & return in good working condition. I upgraded to new devices approx. 90 days before the save & return deadline. 'Return Kits' were issued and both existing devices were shipped back by purlolator and received at their destination. My accounts still show the save & return being outstanding and the save & return charge ($480/device) to be charged on my next bill.
According to the Roger's rep the only way to confirm the devices were received and confirmed removed is to wait for the next bill and hope that the save & return charges are not being billed and the devices have been confirmed returned. If I am charged the amounts I need to wait and hope that I am credited on the next bill.
In order for the save & return amount to not be billed, the devices must be acknowledged to have been received and verified working in some form prior to the bill being issued. How do you, or who do you speak to to confirm this?
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