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I Plan to Stick Around

Greetings All,
I have been billed close to $100 for movie purchases and rentals that I never made from a tablet number that the SIM card has been removed from.
Rogers tells me they can't do anything as I have to contact Bango since they are the provider and Google because it was their movies.
I never heard of Bango until today and there are no confirmation emails on my google email address connected to my tablet.
How do I get a refund and how do I stop this from happening again.
And no, my email address has not been compromised!





***Edited Labels***


Re: charges on my Rogers Bill

I'm Here A Lot

Rogers is still refusing to block this or any other third party charges on my account.

Re: charges on my Rogers Bill

I've Been Here Awhile

Thank you for the head's up, @MSWebb!! I will definitely be on the lookout for any suspicious questions. I just got off the phone with the Rogers rep, and he was able to suspend all third party applications from making any future charges to my account, which is a relief.


The only problem left is Bango ...

Re: charges on my Rogers Bill

I've Been Around
Why am i being charged for a app i never purchased or uploads and being charged 29.99 on my Roger's account!!!!

Re: charges on my Rogers Bill

Good day, @coral1!


Welcome and congrats on your first post here in the Rogers community! 🙂


Receiving unexpected third party charges on your invoice can definitely be both a shock and a disappointment. Just to confirm, how long have you had the phone number that is associated to these charges?


Also, have you had a chance to sift through this thread? There are quite a few posts that help address your concerns. Please check out this post by @RogersRob which contains some helpful info on how to reach out to the third party vendor to inquire about the charges and have the subscription cancelled if needed. There is also a link to some steps on how to add password protection against unwanted in-app purchases there as well.


If you would like our help in blocking any further charges from the third party in question, feel free to send us a Private Message @CommunityHelps and we'll be happy to assist! For more information on how our Private Messaging system works, please check out our blog.


Kind regards,




Re: charges on my Rogers Bill

@RogersLaura @CommunityHelps  I did some searching and found this November, 2013 press release:


Based on this, it looks like Rogers has a business relationship with Bango where you pre-enroll all of your Android customers.

Bango and Rogers Wireless announce that they have launched operator billing for users of Google Play in Canada. Rogers subscribers can now buy digital content using one-click payment from Bango, paying on their phone bill, without the need to register personal details, send SMS messages or enter credit card details.  Following a staged rollout, the service is now available to 100% of Rogers’ Google Play subscribers.


If this is still the case, how do you either opt out, de-authorize, block or sever the link with Bango?  It sounds like pre-authorized direct carrier billing is more trouble than it is worth.