5 hrs on hold just to be hung up on!

[Billie-jeanne]

Wanted to know if this is common or if anyone else has experienced this. After being passed around a bit trying to resolve a billing issue I was hung up on instead of transfered. I had been on the phone for over about 5 hrs and had allready called twice today. What is going on over there? That is bordering on inhumane.

[RogersMoin]

Hello, @Billie-jeanne.

I appreciate you posting your concern, and welcome to our Community. 

The phone support has been overwhelming recently, depending on the time of the day. Being on hold for that long and getting dropped before the resolution can be frustrating. 

We have other avenues of support, and you can message our Social Media team via Twitter @RogersHelps or on Facebook, send a message to get the conversation started. You can also send us a private message at @CommunityHelps. We detailed more info about our private messaging in this blog. 

Regards,

RogersMoin