Xdj, I cannot believe I am reading almost exactly what has just happened to me minus the resolution near the end. I have the emails into google & bango, spoke with 2 rogers employees, went to a rogers location to speak in person and spoke online chat - rogers will not acknowledge these charges are fraud and just direct me to bango who then directs me to google and around I go. No history in google account of any of the false movie charges, plus my tablet sim card is in a dead cell phone sitting in a closet not being used.
I am shocked rogers has no protection in these now seemly common cases. And now even more shocked they wont do anything for me!!
Possible updates to come........
Good evening @DP14,
Congratulations on your first post and welcome to the Community Forums!
We are saddened to hear about your experience trying to get these third-party charges reversed on your account.
We'd really like the chance to take a closer look at the situation with you and see what can be done to get the charges refunded.
We will need to check the notes on your file to determine what the next steps are. If you can share emails from Bango and Google they can be helpful. Please send a private message to @CommunityHelps so we can get started. You can send us screenshots via private message.
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Awaiting your reply.
Saw a surprising charge of $60 on my last Rogers bill and yes it was for 3rd party services for Bango. Never heard of it and never did business with them. Service rep from Rogers said that the amount is something purchased through Google Play. I purchased nothing through Google Play and I know it because I checked my account and there is not a purchase from Bango for the 60 bucks.
Rogers needs to answer to us and change their policy about 3rd party companies that use Rogers to pull off scams and frauds. I've opened a complaint case with CCTS.
I'll wait for CCTS to contact me before I get back to Rogers. You definitely well know that what is going on with Bango is a scam. I'm not the only one who has reported this.
You might want to consider reporting this to your local police or RCMP as an ongoing case of theft or fraud, take your pick, and to the Office of the Privacy Commissioner of Canada as a potential loss of private information by Google and/or Rogers Communications.
Thanks. Fired off something to the privacy commissioner. Will check with the police/RCMP later on today.
Update - filed a report through The Canadian Anti-Fraud Centre Fraud Reporting System. Contacted Bango, who is looking at the incident also. Just need Rogers to become more involved because they are involved in allowing this 3rd party mystery billing.
Please keep us updated!
I'm still waiting to hear back from Bango, they are not replying to my emails about a refund!
Plus, Rogers isn't doing much to prevent this from happening.
@Xdj FYI, Fido customers are complaining about the same thing:
I'm curious... Did you happen to take Rogers up on a promotion for a "free" tablet? (I think the Rogers/Fido offer was for something like, get a $600 tablet and X GB data/month FREE for 6 months, $10/month thereafter if you do not cancel.)
I couldn't see how such a giveaway could make any business sense, and the support agent couldn't explain it either. I didn't go for the "free" offer because the price seemed to be too high.
Got a response from Bango. They issued a refund and are investigating some more. I have a sense that Rogers is ignoring this issue of 3rd party payees that financially impacts its customers.
Still waiting for responses from CCTS and CAFC. Will post updates.