Locked Out of PayGo

[Dorothea91]

Was entering my credit card number to make an online purchase, when Rogers broken telling me I had insufficient calls I needed to Add Money. I was unsuccessful in trying to Add Money and now I’m locked out my iPhone. I cannot add money on Rogers.

***Edited Labels***

[57]

You may need to use a friend's phone or a home phone to call the PAYGo (prepaid) phone number to add your funds. See the link below:

https://communityforums.rogers.com/t5/Pay-as-You-Go/Prepaid-account/m-p/521259/highlight/true#M3827

If you have a new credit card number that is not currently on file with PAYGo, then you'll need to talk to an agent as outlined in the link above.

I'm not sure if *611 works when you're out of funds, but give it a try.

The phone number in the link I provided is the only way to do anything regarding PAYGo (pre-paid).  I seem to recall that someone mentioned that the times agents are available may have changed a bit...  Here's what that person said if you need to talk to an agent:  "Their hours are Mon-Fri 10am-8pm Eastern Time. Sat and Sun are closed."

[57]

@Dorothea91 : Any update on this?

[TwitchyPuppy]

It's been like 2 months, but as a reference:

*611 does work when you're out of funds.