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Endless frustration

Migrating from shaw to rogers has been a nightmare. I have spent hours on the phone with people who can’t even log into my account. Even after an hour of trying. Every time they have given some excuse tried to put the blame on me.I have managed to mi...

Samdt by I've been around
  • 562 Views
  • 1 replies
  • 0 likes

Frustration dealing with the switch from Shaw to Rogers

The process of switching over from Shaw to Rogers has been extremely frustrating and painful. I honestly would never recommend anyone use Rogers. Customer service is terrible. We received  5 SIM cards in the mail (we have 5 family phones) with no ins...

Roth66 by I've been around
  • 1309 Views
  • 1 replies
  • 1 likes

Frustrating Customer Experience from Rogers

After switching my mobile service from Shaw to Rogers, I was assured that my bill wouldn't change. But I see Rogers now overcharging me.   After making 3-4 calls, each lasting an hour, I received conflicting information from your agents, about a disc...

Unable to Send SMS to Android Users

Since transferring over from Shaw my text messages don’t go through to people with android phones   checked all my settings (SMS, MSS on; iMessages send and received all check marked on) that seem to matter; I've even deleted and re-created some frie...

Shaw migration Nightmare

I bought a phone from Shaw before all the talk about Rogers buying Shaw. I was making monthly payments, that was the contract that I signed with Shaw. When I transferred my account with Rogers, I thought my tab will transfer as well. NOPE and out of ...

E98 by I've been around
  • 542 Views
  • 1 replies
  • 0 likes

Billing Mistake

I migrated 3 lines from Shaw mobile to Rogers but was billed for a one time charge on one of the lines due to a port in error by the agent.  With numerous live chats, phone calls, hours waiting on line, my problem was still unresolved.  The most ridi...

AnQ by I've been here awhile
  • 852 Views
  • 2 replies
  • 0 likes

Resolved! Trying to port numbers from Shaw

Hello   I'm having some issues with my account being cancelled during the porting process. I think there may have been some errors made during the port. Originally I chatted with a person online to help port my number from Shaw, however it was ported...

jasoncillo by I've been around
  • 1132 Views
  • 1 replies
  • 0 likes

Porting shaw numbers to rogers a nightmare

I have (had) a Shaw account with three numbers (mine and 2 kids).  My phone ported over using the QR code no problem. The two other phones got new SIM cards, and trying to port the existing numbers has been a disaster.  It has so far taken me 6 calls...

deejayh67 by I'm here a lot
  • 2706 Views
  • 6 replies
  • 1 likes

Migration from Shaw Mobile to Rogers Wireless has started

I had a very  frustrating experience with Rogers today lasting more than an hour. They called me to migrate from Shaw Mobile to their service, but they did not give me any written confirmation of the offer.They claimed that I would get 6GB of data fo...

Hmm by I'm a reliable contributor
  • 22232 Views
  • 33 replies
  • 4 likes

Resolved! How long to transfer a Shaw number to Rogers

So far the transfer from Shaw Mobile to Rogers has gone reasonably well. My family has two phones, and we did them both within 15 minutes of each other.One phone (iPhone 5s) went very well. Was immediately on Rogers, and the phone number transferred ...

Puffle by I'm here a lot
  • 9119 Views
  • 10 replies
  • 0 likes

Resolved! Shaw Mobile to Rogers migration inquiry

Hi, I've transferred my mobile number over to Rogers and I'm on their network, but I'm still receiving Shaw mobile bills in my inbox. When will I receive my first Rogers Mobile bill?

jthomson83 by I've been around
  • 1426 Views
  • 2 replies
  • 0 likes

Shaw to Rogers Migration Nightmare

I purchased a new home and moved at the beginning of October 2023 and I called Shaw to change my address. At that time, I was told that Shaw could not change my address in their system as I was required to migrate my services over to Rogers. I starte...

t_smith by I plan to stick around
  • 884 Views
  • 1 replies
  • 1 likes

Resolved! 5G access for Shaw Mobile migrated customers

Our services page says this: "5G / 5G+ network access. Monthly data at speeds up to 150Mbps" But Rogers reps are telling people our plans are only eligible for LTE. Why would the service page say one thing while your backend provisioning system is sa...

Any way to receive old messages and calls in a list?

I swapped my sim card about a month late. Unsurprisingly, things such as voicemail don't seem to be working.Is there any way I can request a list of calls and texts that have been made to the number over the past few months? There's no way Rogers doe...

CadoM by I've been around
  • 1756 Views
  • 1 replies
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Migrating SIM card and esim on same phone

Is there a trick to transferring a SIM card number and e sim to my phone from Shaw to Rogers? I have tried and tried and it doesn’t work. They even sent me a new SIM card. Now I receive a message that I have put the SIM card in The wrong phone. I use...

Pdn0311 by I've been around
  • 615 Views
  • 1 replies
  • 0 likes

Overcharging Shaw user

I used to park around 16 dolars. Did the change they asked me to do for roger and on my first bill 60 dolars… talked to several people on chat and phone and the rectifications they are doing, they are not following the contract I had previously with ...

MJCCL by I plan to stick around
  • 1801 Views
  • 5 replies
  • 0 likes

Resolved! Shaw migration process need help

I'm seeing all the horror stories with Shaw migration and starting the 1st of my 5 lines yesterday. I'm hoping to avoid the billing issues many are experiencing but first I want to know how to get help!   Where is a step by step list to follow? All I...

Migration Billing increase

I migrated from Shaw to Rogers, and after reading the letter sent with my new sim card, it promised that I was being given the same price for 5 years, it explicitly reads in the email I was sent:    YOUR PLAN PRICING WILL REMAIN THE SAME • Your m...

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Jackie111 by I've been around
  • 592 Views
  • 1 replies
  • 0 likes