Hello,I am posting here because I don’t know where else to turn. We were somehow missed and never received transition notifications or a transition package. Long story short, i have finally transitioned but nobody can help me get my old phone number ...
On Shaw support for years we have always had an estimate of wait time. When will Rogers have estimated wait times like Shaw. This is an excellent feature for customer support. anyone agree?
Phone number migration from Shaw to Roger was not successful!I have been dealing with trying to port over from Shaw to Rogers since Oct and have spent hours on the phone only to be told that they aren't sure what the solution is, Rogers needs to get...
Migrating from shaw to rogers has been a nightmare. I have spent hours on the phone with people who can’t even log into my account. Even after an hour of trying. Every time they have given some excuse tried to put the blame on me.I have managed to mi...
The process of switching over from Shaw to Rogers has been extremely frustrating and painful. I honestly would never recommend anyone use Rogers. Customer service is terrible. We received 5 SIM cards in the mail (we have 5 family phones) with no ins...
Since transferring over from Shaw my text messages don’t go through to people with android phones checked all my settings (SMS, MSS on; iMessages send and received all check marked on) that seem to matter; I've even deleted and re-created some frie...
I bought a phone from Shaw before all the talk about Rogers buying Shaw. I was making monthly payments, that was the contract that I signed with Shaw. When I transferred my account with Rogers, I thought my tab will transfer as well. NOPE and out of ...
I received a new sim card for my IPhone, inserted works with temp phone number logged into my online account to check on the transfer of my existing phone number but it has not transferred for 2 day.used online chat to reach support , waited 2hrs i...
I migrated 3 lines from Shaw mobile to Rogers but was billed for a one time charge on one of the lines due to a port in error by the agent. With numerous live chats, phone calls, hours waiting on line, my problem was still unresolved. The most ridi...
Hello I'm having some issues with my account being cancelled during the porting process. I think there may have been some errors made during the port. Originally I chatted with a person online to help port my number from Shaw, however it was ported...
I have (had) a Shaw account with three numbers (mine and 2 kids). My phone ported over using the QR code no problem. The two other phones got new SIM cards, and trying to port the existing numbers has been a disaster. It has so far taken me 6 calls...
I had a very frustrating experience with Rogers today lasting more than an hour. They called me to migrate from Shaw Mobile to their service, but they did not give me any written confirmation of the offer.They claimed that I would get 6GB of data fo...
What is I want don't WANT to contract with Rogers?I'm basically asking if I'm legally obilged (if I MUST) Also, if I accept Rogers T&C, (enter into a contract with them) am I restarting my 2 year term or just riding out what would be left with Shaw?...
So far the transfer from Shaw Mobile to Rogers has gone reasonably well. My family has two phones, and we did them both within 15 minutes of each other.One phone (iPhone 5s) went very well. Was immediately on Rogers, and the phone number transferred ...
Hi, I've transferred my mobile number over to Rogers and I'm on their network, but I'm still receiving Shaw mobile bills in my inbox. When will I receive my first Rogers Mobile bill?
I purchased a new home and moved at the beginning of October 2023 and I called Shaw to change my address. At that time, I was told that Shaw could not change my address in their system as I was required to migrate my services over to Rogers. I starte...
Our services page says this: "5G / 5G+ network access. Monthly data at speeds up to 150Mbps" But Rogers reps are telling people our plans are only eligible for LTE. Why would the service page say one thing while your backend provisioning system is sa...
I swapped my sim card about a month late. Unsurprisingly, things such as voicemail don't seem to be working.Is there any way I can request a list of calls and texts that have been made to the number over the past few months? There's no way Rogers doe...
Is there a trick to transferring a SIM card number and e sim to my phone from Shaw to Rogers? I have tried and tried and it doesn’t work. They even sent me a new SIM card. Now I receive a message that I have put the SIM card in The wrong phone. I use...
I used to park around 16 dolars. Did the change they asked me to do for roger and on my first bill 60 dolars… talked to several people on chat and phone and the rectifications they are doing, they are not following the contract I had previously with ...