Migrating SIM card and esim on same phone

[Pdn0311]

Is there a trick to transferring a SIM card number and e sim to my phone from Shaw to Rogers? I have tried and tried and it doesn’t work. They even sent me a new SIM card. Now I receive a message that I have put the SIM card in The wrong phone. I use my number for work. I have called Roger’s several times and gone in to the store and nobody can help. They tell me to wait for hours. I have. It doesn’t work. Everyone else switched within a few minutes. It has to be an issue with the two numbers. HELP. I am runni g out of time

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[RogersMoin]

Hello, @Pdn0311.

Thank you for posting your concern, and welcome to our Community!

Porting in the number from Shaw to Rogers is a straightforward process; it's disheartening that you face some difficulties. No worries, please connect with our Ambassadors team, the dedicated support via chat, to resolve your concern. They will work closely with you until your porting is completed.

We sincerely appreciate your patience and understanding as we diligently work towards resolving this matter for you. 

Regards,

RogersMoin