Billing Mistake

[AnQ]

I migrated 3 lines from Shaw mobile to Rogers but was billed for a one time charge on one of the lines due to a port in error by the agent.  With numerous live chats, phone calls, hours waiting on line, my problem was still unresolved.  The most ridiculous thing was an agent reversed the credit card payment but the charge went back on the next bill as 'late payment' and a late payment charge was added to the bill ??? 

Is there a way, other than live chat and calling the support lines, that I can reach someone to help solving my problem once and for all ?  Past experiences told me that those live chat agents or phone line supports cannot handle problem like mine, though they're polite and trying to help...

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[RogersZia]

Hi @AnQ,

Welcome to the Community!

If a payment is reversed and there is an account balance past due on the account, the system would automatically generate a late payment fee. May I know what kind of one time charge was it and how much was the amount?

Please send us a private message @CommunityHelps and we'll be happy to assist you further!

RogersZia

[AnQ]

Hi RogersZia,

Nice to meet you.  Thank you for responding.  The reversal was authorized by Rogers' billing specialist, I don't understand why she reversed the credit card payment if she didn't understand what the problem was ?  I am not sure what kind of one time charge (total $50 plus tax) it was as the transfer from Shaw to Rogers was supposed to be free of charge.  Maybe something to do with port in error ???

Anyhow, I send a private message to @CommunityHelps per your suggestion with more details.    Looking forward to hearing from you   Thank you !