cancel
Showing results for 
Search instead for 
Did you mean: 

Trying to port numbers from Shaw

jasoncillo
I've been around

Hello

 

I'm having some issues with my account being cancelled during the porting process. I think there may have been some errors made during the port. Originally I chatted with a person online to help port my number from Shaw, however it was ported over to my Wifes account instead. I called someone today to help solve the issue, I received the text message to approve the transfers and now my Rogers lines are cancelled. I don't understand what happened and now I have no service on my phone. Please help someone thank you!

 

 

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Trying to port numbers from Shaw

RogersJermaine
Moderator
Moderator

Hi @jasoncillo,

 

Welcome to the Rogers Community Forums, and thank you for your post! We do want the migration process to be an easy one to alleviate frustrations for our customers.

 

We have a dedicated team that will be able to assist with all migration questions and issues. If you can, please reach out to them through chat here

 

They are available Monday to Friday, 8 a.m.–12 a.m. EST, and weekends, 9 a.m.–12 a.m. EST.

 

Thank you
RogersJermaine

View solution in original post

1 REPLY 1

Re: Trying to port numbers from Shaw

RogersJermaine
Moderator
Moderator

Hi @jasoncillo,

 

Welcome to the Rogers Community Forums, and thank you for your post! We do want the migration process to be an easy one to alleviate frustrations for our customers.

 

We have a dedicated team that will be able to assist with all migration questions and issues. If you can, please reach out to them through chat here

 

They are available Monday to Friday, 8 a.m.–12 a.m. EST, and weekends, 9 a.m.–12 a.m. EST.

 

Thank you
RogersJermaine

Topic Stats
  • 1 reply
  • 281 views
  • 0 Likes
  • 2 in conversation