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Porting my existing Shaw mobile Number to Rogers, Not working, stuck

Awel
I've been around

I received a new sim card  for my IPhone, inserted  works with temp phone number 

logged into my online account to check on the transfer of my existing phone number but it has not transferred for 2 day.

used online chat to reach support , waited 2hrs in line, told me they could not help me and to call 18445511957 instead .

tried  twice now but could not get through , never-ending hold pattern,.

missing important calls  , cannot access 2fa

What a joke!

5 REPLIES 5

Re: Porting my existing Shaw mobile Number to Rogers, Not working, stuck

lizismail
I've been here awhile

Phone number migration from Shaw to Roger was not successful!
I called Rogers more that 5 times since September and they told me and it was never done! Then I was told to call Shaw to ask them to “release” the number , I called Shaw and they told me to call Rogers to “activate” the number , I called Rogers and then they told me to call Shaw to “release” the number!!!!!!!!!
Both Shaw and Rogers are playing “who to blame” game and I don’t care, I want my number to be working!!!!
The temporary number they assigned me stopped working , and the old number is also not working!!! How is this acceptable!???? I don’t have a working phone number!!!!!
I did exactly as Roger instructed me when I got the new SIM in the mail!!
ROGERS or SHAW : activate my phone number! I need a working phone number!!
Dealing with Roger’s and Shaw’s customer care is nothing but wasting time and extreme frustration!

Re: Porting my existing Shaw mobile Number to Rogers, Not working, stuck

Hello, @Awel & @lizismail.

 

We welcome you both to our Community!

 

Falling out of number porting can be bothersome; we wish the migration could have been more pleasant. To address this issue and expedite the resolution, I recommend contacting our Ambassadors team dedicated support via chat. Please remain in touch with this team until porting is completed. 

 

We appreciate your patience and understanding as we work towards resolving this matter for you. 

 

Regards,

RogersMoin

Re: Porting my existing Shaw mobile Number to Rogers, Not working, stuck

lizismail
I've been here awhile

Update : Sandi from Rogers just helped me and the phone number is finally working.
She is awesome and she made sure that I’m able to send / receive phone calls and text on the correct phone number!

Re: Porting my existing Shaw mobile Number to Rogers, Not working, stuck

Harwinder5289
I've been around
Please help me my no is not working after port

Re: Porting my existing Shaw mobile Number to Rogers, Not working, stuck

Hello @Harwinder5289,

 

Welcome to the Rogers Community and thank you for notifying us of the problem you encountered with the phone number transfer from Shaw to Rogers. 

 

Once the transfer was completed, did you put your Rogers SIM card in your phone?

 

For us to investigate things further we'll need access to your account. Feel free to send us a message at @CommunityHelps when you can. To know how to send us a private message, take a look at this blog

 

We'll be happy to help you in making this right. Thanks!

 

RogersMaude

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