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Resolved! Not same service after migration to Rogers

I used to have a great service with Shaw and I am really disappointed that Rogers acquired it and moved the customer the way they did.I used to have great internet coverage and great customer service, but after the migration the signal coverage decre...

afreitasoca by I've been here awhile
  • 1029 Views
  • 2 replies
  • 0 likes

Resolved! Outstanding credit balance on last Shaw bill

On my last shaw bill I had an outstanding credit due to the transfer timing. I no longer have access to the shaw mobile site. How will these credits be paid back to the customer?   **Labels Added**

joefletch by I've been here awhile
  • 743 Views
  • 2 replies
  • 0 likes

Wrongful Billing from Rogers

Since shaw is unfortunately bought out by rogers they sent out noticed the mobile user to switch from shaw to rogers by oct. In the email it said it may take up to 30 days so I called eariler and asked them to send me the sim cards so I could switch ...

Resolved! What does "Access your data from Canada+US" mean?

On my new account that has just been ported from shaw, I see the included feature "Access your data from Canada+US". What does this mean? Does this mean I can do roaming in the US using my Canadian data plan?       ***Added Labels***

Charged for phone due to migration

When I migrated from Shaw to Rogers, I asked multiple times if there would be any charges beyond what I'm paying now. I was assured everything would be the same.  Now after the port, I get a $482 bill to buy out my phone. Why am I buying out my phone...

Rogers / Shaw email account and VPN or Travel Abroad.

In 2023, I visited the Greek Islands and when trying to check my Shaw email and found it locked. This is a very annoying problem and I could not get this resolved until I got back to Canada. This is something that Rogers / Shaw should sort out so it ...

Shaw to Rogers Number Port Issue

It has been a month of trying to resolve porting over one of my numbers from Shaw. I had 3 numbers with Shaw. Two received SIM cards for automigration. The third did not. To find out what was happening with the 3rd number I called Rogers. I spent 4 h...

EAJB by I've been here awhile
  • 660 Views
  • 5 replies
  • 0 likes

Double Billed on Migration

I migrated from Shaw one month ago. According to everything I was told and have read about the migration offer, my plan was supposed to be $30/month and would continue as I was a customer prior to migrating. Somehow, my account is being considered as...

dadvader27 by I've been here awhile
  • 883 Views
  • 4 replies
  • 2 likes

Resolved! phone support wait time estimate

On Shaw support for years we have always had an estimate of wait time.   When will Rogers have estimated wait times like Shaw. This is an excellent feature for customer support. anyone agree?

tbcuthbert by I plan to stick around
  • 1438 Views
  • 6 replies
  • 1 likes

Cannot port number from Shaw to Rogers

Phone number migration from Shaw to Roger was not successful!I have been dealing with trying to port over from Shaw to Rogers since Oct  and have spent hours on the phone only to be told that they aren't sure what the solution is, Rogers needs to get...

Lost3 by I've been around
  • 348 Views
  • 1 replies
  • 0 likes

Cannot upgrade with Shaw Plan

My wife and I have been loyal Shaw (now Rogers) customers for many years, getting our cable, internet, and cell phone service all bundled through them, and we’ve never had any complaints…until now.My wife needs to get a new phone, but was told that i...

Endless frustration

Migrating from shaw to rogers has been a nightmare. I have spent hours on the phone with people who can’t even log into my account. Even after an hour of trying. Every time they have given some excuse tried to put the blame on me.I have managed to mi...

Samdt by I've been around
  • 399 Views
  • 1 replies
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Frustration dealing with the switch from Shaw to Rogers

The process of switching over from Shaw to Rogers has been extremely frustrating and painful. I honestly would never recommend anyone use Rogers. Customer service is terrible. We received  5 SIM cards in the mail (we have 5 family phones) with no ins...

Roth66 by I've been around
  • 960 Views
  • 1 replies
  • 1 likes

Frustrating Customer Experience from Rogers

After switching my mobile service from Shaw to Rogers, I was assured that my bill wouldn't change. But I see Rogers now overcharging me.   After making 3-4 calls, each lasting an hour, I received conflicting information from your agents, about a disc...

Unable to Send SMS to Android Users

Since transferring over from Shaw my text messages don’t go through to people with android phones   checked all my settings (SMS, MSS on; iMessages send and received all check marked on) that seem to matter; I've even deleted and re-created some frie...

Shaw migration Nightmare

I bought a phone from Shaw before all the talk about Rogers buying Shaw. I was making monthly payments, that was the contract that I signed with Shaw. When I transferred my account with Rogers, I thought my tab will transfer as well. NOPE and out of ...

E98 by I've been around
  • 366 Views
  • 1 replies
  • 0 likes