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migrating from Shaw to Rogers

"I am extremely disappointed and frustrated with Rogers' handling of my phone migration from Shaw. Without any consideration for my situation, Rogers disconnected my phone before I even received the SIM card. I had to wait four days to receive the ca...

Ana-777 by I've been around
  • 1576 Views
  • 7 replies
  • 4 likes

Resolved! Porting my number from Shaw has been stuck for a week

I am not sure what I should be doing now. I have my new SIM cards and I have logged into my new account. I think the next step is to transfer the numbers from shaw to my new rogers account. However, when I go to my account, it is showing the transfer...

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Resolved! I have Shaw 'Buy the gig 4g LTE'

Porting to from Shaw to Rogers began tonight. I have a $10 per gig plan with unused data being rolled over for 3 months. So I pay $10 and lasts 3 months because I rarely use it. I want to Pay $10 to Rogers for the equivalent plan but it doesn't show ...

Joyriderbc by I've been here awhile
  • 287 Views
  • 2 replies
  • 0 likes

Shaw Mobile migrated customers access to 5G

Shaw Mobile 25GB plan customers who migrated early to Rogers were transferred to this plan: 4G LTE Shaw 25GB BYOD   Shaw Mobile customers on the same exact plan who migrated a month or two later were transferred to this plan on Rogers: Shaw BYOD 27 B...

Shaw to Rogers Migration is a disaster

A forced migration with that involves a temporary number, a hardcopy SIM mailout with no tracking, and total breakdown of cell service during the process.Worse - I'm overseas. The customer 'service' team member I engaged with blamed me for not thinki...

Loki22f by I've been around
  • 208 Views
  • 1 replies
  • 0 likes

Resolved! Will Shaw email address change to the Rogers domain?

I recall decades ago when Shaw took over from Rogers we had the opportunity to convert our email prefix naming convention to @Shaw.ca as long as the prefix was available eg. Jdoe@shaw.ca; however, I suspect it's extremely unlikely that in 2023 that y...

Hmm by I'm an enthusiast
  • 7139 Views
  • 5 replies
  • 0 likes

Migration from Shaw

I called Rogers multiple times. They keep telling me to wait for the sim card or go to the store.I went to Rogers store at West Edmonton Mall and a lady at the store told me they dont do the migration at the store anymore and wait for the sim card. I...

Porting from Shaw to Rogers

I recently ported 4 mobile cellphone lines to Rogers. During the time of the porting the Rogers rep made an error porting my cell# with some other number. I had to go around department talking from one rep to another only to fix the initial error. Fi...

Malaika-74 by I've been here awhile
  • 986 Views
  • 9 replies
  • 1 likes

Cannot port my number over

I have spent at least 11 hours and talked to 11 agents on the phone since last Friday. Every time I have explained the situation and everyone agent said they are capable to solve it and I just need to be patient. However still not working. I gave up!...

Shaw to Rogers- Number Transfer

How can I keep the number Roger's assigned me for the migration? It automatically ally transferred my Shaw number without asking.   **Labels Added**

R_Eglin by I've been here awhile
  • 568 Views
  • 3 replies
  • 0 likes

Double Billed on Migration

I migrated from Shaw one month ago. According to everything I was told and have read about the migration offer, my plan was supposed to be $30/month and would continue as I was a customer prior to migrating. Somehow, my account is being considered as...

dadvader27 by I've been here awhile
  • 308 Views
  • 3 replies
  • 2 likes

Shaw to Rogers Billing Error

Recently moved from Shaw to Roger's. Paid $27/month at Shaw. Rogers guaranteed the same rate for 5 years. First bill was $42 so I contacted support. They credited my account for the difference. Second bill was $42 . This time, Rogers did nothing. Thi...

Ryan79 by I've been here awhile
  • 495 Views
  • 7 replies
  • 1 likes

Shaw Mobile to Rogers Monopoly

Most if not all post on this subject are asked to reach out to customer support - We shouldn't have to reach out to customer support, it's nearly 4 months into this transition from Shaw Mobile to Rogers Monopoly, WHY haven't you got your act together...

Tiger955 by I'm here a lot
  • 747 Views
  • 2 replies
  • 1 likes

Resolved! phone support wait time estimate

On Shaw support for years we have always had an estimate of wait time.   When will Rogers have estimated wait times like Shaw. This is an excellent feature for customer support. anyone agree?

tbcuthbert by I've been here awhile
  • 356 Views
  • 2 replies
  • 0 likes

Keeping Shaw.ca email address update.

Spent the morning talking to many agents both Shaw and Rogers. No one seems to have a answer to this. As our cel accounts are being transferred (new sim cards on their way) over as I text...why hasn't anyone address this yet?   **Labels Added**    

HuskyDude by I've been around
  • 257 Views
  • 1 replies
  • 0 likes