"I am extremely disappointed and frustrated with Rogers' handling of my phone migration from Shaw. Without any consideration for my situation, Rogers disconnected my phone before I even received the SIM card. I had to wait four days to receive the ca...
I am not sure what I should be doing now. I have my new SIM cards and I have logged into my new account. I think the next step is to transfer the numbers from shaw to my new rogers account. However, when I go to my account, it is showing the transfer...
Porting to from Shaw to Rogers began tonight. I have a $10 per gig plan with unused data being rolled over for 3 months. So I pay $10 and lasts 3 months because I rarely use it. I want to Pay $10 to Rogers for the equivalent plan but it doesn't show ...
My wife and I just switched from Shaw mobile to Rogers. All seems fine except that I can’t send iMessages, they default to texts (green not blue) for existing contacts that are in my Contacts as iPhones. I’ve reset various settings and restarted the ...
Shaw Mobile 25GB plan customers who migrated early to Rogers were transferred to this plan: 4G LTE Shaw 25GB BYOD Shaw Mobile customers on the same exact plan who migrated a month or two later were transferred to this plan on Rogers: Shaw BYOD 27 B...
A forced migration with that involves a temporary number, a hardcopy SIM mailout with no tracking, and total breakdown of cell service during the process.Worse - I'm overseas. The customer 'service' team member I engaged with blamed me for not thinki...
So, on Shaw Mobile, for select Android devices, including the Google Pixel 6 Pro, I totally had functioning Visual Voicemail, with features just as exclusively offered to iPhone users, on the Rogers network. I thought this basic feature would be simp...
I recall decades ago when Shaw took over from Rogers we had the opportunity to convert our email prefix naming convention to @Shaw.ca as long as the prefix was available eg. Jdoe@shaw.ca; however, I suspect it's extremely unlikely that in 2023 that y...
I called Rogers multiple times. They keep telling me to wait for the sim card or go to the store.I went to Rogers store at West Edmonton Mall and a lady at the store told me they dont do the migration at the store anymore and wait for the sim card. I...
I recently ported 4 mobile cellphone lines to Rogers. During the time of the porting the Rogers rep made an error porting my cell# with some other number. I had to go around department talking from one rep to another only to fix the initial error. Fi...
I have spent at least 11 hours and talked to 11 agents on the phone since last Friday. Every time I have explained the situation and everyone agent said they are capable to solve it and I just need to be patient. However still not working. I gave up!...
Unfortunately, one of my original numbers was accidentally ported into another number. While 2/3 of the numbers were ported correctly, the last one was closed inadvertently. As a result, I am now stuck with a temporary number, which is crucial for my...
How can I keep the number Roger's assigned me for the migration? It automatically ally transferred my Shaw number without asking. **Labels Added**
I received a new sim card for my IPhone, inserted works with temp phone number logged into my online account to check on the transfer of my existing phone number but it has not transferred for 2 day.used online chat to reach support , waited 2hrs i...
I migrated from Shaw one month ago. According to everything I was told and have read about the migration offer, my plan was supposed to be $30/month and would continue as I was a customer prior to migrating. Somehow, my account is being considered as...
Recently moved from Shaw to Roger's. Paid $27/month at Shaw. Rogers guaranteed the same rate for 5 years. First bill was $42 so I contacted support. They credited my account for the difference. Second bill was $42 . This time, Rogers did nothing. Thi...
I have two lines to migrate, and was mailed 4 SIM cards (2 FedEx, then 2 with canada post a few days later). I also received 2 migration emails (each for two lines) with 2 separate account numbers and separate temp numbers.I tried the fedex SIM cards...
Most if not all post on this subject are asked to reach out to customer support - We shouldn't have to reach out to customer support, it's nearly 4 months into this transition from Shaw Mobile to Rogers Monopoly, WHY haven't you got your act together...
On Shaw support for years we have always had an estimate of wait time. When will Rogers have estimated wait times like Shaw. This is an excellent feature for customer support. anyone agree?
Spent the morning talking to many agents both Shaw and Rogers. No one seems to have a answer to this. As our cel accounts are being transferred (new sim cards on their way) over as I text...why hasn't anyone address this yet? **Labels Added**
