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Report an Issue with Outdoor Rogers Equipment

Hello Community. Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged equipm...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Resolved! Programming TV with 5-mode Remote

Hi, I've went through the steps for both the automatic and manual code-finding to set up my Rogers 5-mode remote and neither have worked. When I try to imput the four-digit code for the manufacturer, the TV thinks I'm imputting a channel I want to go...

leafs121688 by I've Been Around
  • 183033 Views
  • 101 replies
  • 0 likes

Issues w/ Whole Home PVR

I have 2 devices that are set up for the Whole Home PVR: Netbox 3.0 PVR and 4K Box. I have had at least 3 service calls in the last 8 months as the connection between both devices gets disconnected. The light on the 4K box go on and off and I cannot ...

Alex4161 by I'm a Reliable Contributor
  • 5640 Views
  • 33 replies
  • 0 likes

Rogers Authentication - GO Apps

Hoping someone from Rogers support can help me. During the day I travel, while away from home I use a couple "Go" apps to watch TV. I prefer the Go apps to Anyplace TV as I can ChromeCast both CTV and Global, my favourites. For some reason, since las...

PJK13 by I've Been Around
  • 5768 Views
  • 12 replies
  • 0 likes

Timing of NextBox Downloads/Updates

I have been seeing a disturbing trend over the past weeks and months - my PVR is being updated and rebooted at VERY annoying and inconvenient times, i.e. during the day or worse, in prime time. We have a NextBox 4K PVR but I think this is happening o...

DrMike by I'm a Trusted Contributor
  • 6051 Views
  • 13 replies
  • 0 likes

No sound

So all of a sudden I have no sound from my Rogers box. I do not have a surround sound or even a sound bar. I have my Rogers box going through a Xbox one.I disconnected the Xbox to isolate the problemI've changed inputs on the tv swapped HDMI cables n...

Anyplace TV - Apple TV and NVIDIA Sheild TV Support

Was wondering if there is any knowledge of the anyplace tv app coming to Android TV and Apple TV. I have a NVIDIA Sheild TV and a Apple TV Would be great if the app would work on these. They are both way more powerful and capable then the current rog...

space2001 by I Plan to Stick Around
  • 15406 Views
  • 20 replies
  • 0 likes

Paramount network

Spike replaced today by paramount which is fine but why is there no programming information Available and why is the channel not able to record?? ***Edited Labels***

Jaclee by I've Been Around
  • 14861 Views
  • 10 replies
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Resolved! Free Previews

Hollywood Suite is again on free preview until January 5th. I don't know why Rogers have not yet updated their free preview page, which is out of date (at this time). http://www.rogers.com/consumer/tv/free-previews?ipn=1 The link often remains the sa...

57 by Resident Expert
  • 10628 Views
  • 51 replies
  • 1 likes

Resolved! Rogers Anyplace TV - Content

Was playing TMN until today on channels you can watch kinda not right already taking channels off typical of Rogers ! ***Edited Labels***

RedBerry11 by I Plan to Stick Around
  • 7837 Views
  • 37 replies
  • 0 likes

Resolved! Deleting Series from NAVIGATR

How to I record a series I set up?I have series in my list that aren't even on the air any more. How do I get rid of them? *** Edited Labels ***

SkaGoat by I Plan to Stick Around
  • 13745 Views
  • 41 replies
  • 0 likes

Temporary Cable strung for 9 months!

I have had a temporary cable line strung across my entire front lawn and driveway to a neighbour's house for 9 months and no one at Rogers can tell me when it will be gone. We were asked in September if they could temporarily string it across our pro...

Rick60 by I've Been Around
  • 7726 Views
  • 18 replies
  • 0 likes

Resolved! Channel 33 freezes periodically

Hi, I have called Rogers regarding this issue in the past several times. My problem is that Channel 33, CNN, periodically freezes. Due to the annoyance, we watch CNN on the non-HD channel 183. These issues have been going on for more than a year, we ...

bmaschmeyer by I Plan to Stick Around
  • 6243 Views
  • 19 replies
  • 0 likes

Resolved! Are Rogers 4k PVR 3.0 Digital Boxes Available for Purchase

Hello: I was informed moments ago by a Rogers agent that the 4K PVR 3.0 Nextboxes are available either for rent or to purchase for Ontario customers. Seems I've been hearing or getting that same informatioin for months now and yet every time I call o...

oaky by I Plan to Stick Around
  • 11839 Views
  • 22 replies
  • 0 likes

Resolved! Nextbox 3 won't boot up

Came home today to find "boot" on my Nextbox 3. After I rebooted, a software update started, but aborted at "CD99" giving a "CRC" error message. I talked to Rogers and the only troubleshooting was to unplug it and plug it back in after 10 seconds. Ot...

kt26 by I've Been Here Awhile
  • 25727 Views
  • 11 replies
  • 0 likes

Resolved! BBC Canada HD

Will Rogers ever deliver BBC Canada in HD??     ***Edited Labels***

TonyBee by I've Been Here Awhile
  • 13388 Views
  • 18 replies
  • 0 likes

Nextbox 4K PVR might look best with 1080i output!

Hi folks, Not sure about the HD PVR as I haven't confirmed its settings, but on the Nextbox 4K, the single best thing I did to improve video quality was: Go to Settings, then Appearance and pick 1080i HDTV output, hitting Continue when prompted. Now,...

LSTA by I Plan to Stick Around
  • 6965 Views
  • 29 replies
  • 0 likes

Resolved! 4K PVR. How to enter diagnostic menu?

Tried the same method as used for the NB 3 ( hold exit, down, down 2) but was unsuccessful. Is there another method? *Edited Labels*

Exrobbers by I Plan to Stick Around
  • 7317 Views
  • 4 replies
  • 1 likes

Resolved! What Channels are part of "Digital Plus"

At the end of a coversation with Rogers, I was solicited in an attempt to upgrade my bundle package which was fine if we could agree on a price. We told the Rogers rep that we had Digital Plus for our TV and was told that it compared to the "Select p...

Nickel11 by I Plan to Stick Around
  • 13895 Views
  • 26 replies
  • 0 likes

Resolved! Where's Rogers Apple TV App?

Why is Rogers not putting an Apple TV app in the app store? Trying mirroring is horrible. Moreover, try to watch stuff like TMN on the box is so bad and its NOT responsive. Give us a proper Apple TV app please. ***Edited Labels***

siuolly by I'm Here A Lot
  • 13404 Views
  • 8 replies
  • 2 likes

Resolved! How do I get my 'Bonus' channel?

The link in My Rogers to 'change my bonus channel' is a dead link that leads nowhere. Therefore I'm paying for bonus channel that I can't get. I was told I would be able to get and change my bonus channel myself whenever I want. Now after trying at a...

zx900rrr by I'm Here A Lot
  • 11237 Views
  • 25 replies
  • 1 likes