Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...
Hello Community, Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it. Find out how to identify and report damaged eq...
Hello - I have Ignite internet and have the Ignite white modem, but no TV box (did not subscribe to it). I connected from teh wall socket directly to my television coax input and find I can receive some signals, including, on a sometimes intermitten...
What's going on?? TV reception is constantly freezing or cutting out, the TV picture looks wash out not in HD, been constantly rebooting, the internet is slow and unstable, the phone - they don't give any time to dial a phone number without be cut o...
Hello, my old PVR died and was replaced today. I received a new urc2125 remote and paired all devices, the TV (Samsung) and the Audio (a Technics AM/FM receiver). Here's the problem: The Technics Audio button will only work separately, not through th...
Autio on CTV timeshifted channel 581 is out of sync in toronto ***Edited Labels***
Last night there was no signal on AMC and I couldn't watch The Walking Dead.Today again there is no signal only a black screen.What happened to AMC? ***Edited Labels***
A home with two TV's and two 4642HD NextBoxes. Over the past few months FoxNews has been randomly freezing on an image and recovering 30-60 seconds later. When this happens, it happens on both TV's at the same. Rebooting the NextBoxes does not cle...
Picture quality of the Golf Channel lately is absolutely terrible. The whole picture is broken up into little squares. Even when it was better it was still way below the quality of the major networks. How is this even permitted? ***Edited Label...
CTV OnDemand hasn't been updated in well over a month. My DVR failed to record a show and I've been checking every few days ever since. Other channels seem to be updating fine, eg city, global. There's a an archived post from a few years ago mentioni...
A.M. Restart, Reboot of Digital TV. The am early morning Digital TV restart, reboot interfere's with reasonable enjoyment of Rogers Communication Digital TV subscription. Digital TV restart reboot in am substantially interfere's with my enjoyment o...
For those of you looking to return your rent to own cable and PVR boxes - don’t bother! I had store staff (multiple locations) tell me they are worth $50 each if given to “specific corporate stores”. I drove from Store to store and even had to waste ...
Anyone not able to see the Italian channels today? ***Added Labels***
I replaced my 5 button remote and I always could use the code 990 to find the 4 digit code With that code it can tell me what the TV code is. The first number will blink the number of the code, 2nd number 3rd number and so forth, if it does not blink...
This happens quite regularly but has been off for me in London, ON since about 9am this morning
Lately we've noticed reception on some shows is far from perfect. The picture breaks up or freezes at least two or three times. It's more frequent with PVR recorded shows. What's the more likely cause? PVR, Rogers transmission or the always popular "...
Hi i used to see a picture of the recorded program and then underneath eg 3 new Now I see a separate picture for every time program is recorded. It no longer has one picture of the program and when you click on it all recordings of that program liste...
All of sudden TV audio is gone while watching TV. Picture is fine. Some TV channels have no audio but some other channels are fine. Cable is connected to Nextbox, HDMI to home stereo then HDMI to TV. Streaming program is fine so the issue is not TV ...
Why is Rogers putting the feed from CTV over the NBC channel. When I got NBC I expect to see an NBC feed, Not a CTV feed. ***Edited Labels***
Our condo signed a bulk contract a year ago. Not sure why they would sign a contract with something that was being phased out and replaced by ignite. Hence we are supplied with refurbished boxes which I need to replace about once a month. It is a rea...
Now, allow me to preface this inquiry by stating that I am well aware that this issue has been brought up as well as addressed many times before on this forum alone, especially when the NextBox 3.0 had just come onto the market. However, no matter ...
I have a SA HD8300 PVR that was purchased from Future Shop perhaps 10 years ago, not rented. Has work well for many years. About a year or two ago, some of the channels stopped tuning. For example:494 TSN1495 TSN2496 TSN3500 SN505 SN506 SNWhen tryin...