Picture quality of the Golf Channel lately is absolutely terrible. The whole picture is broken up into little squares. Even when it was better it was still way below the quality of the major networks. How is this even permitted?
Pixelation has been an issue for me on random channels at random times over the last month or so. That and occasionally having just black screens on channels i turn to.
Just prior to this becoming more of an issue, i received an e-mail from Rogers saying that they were doing work in the area to upgrade the network to give us a better 'experience' It seems all it did was create problems. Spoke often to customer service who said my signal was good. Even had a 'tech' out who didn't even come in - told me he did something at the box on the street & that "should fix the issue." It didn't - had another one show up who didn't come up to the apartment either who monitored my signal frrom his truck & said it showed OK on his end.
The issue, like i said, is random so hard to pinpoint but when it happens, it's frustrating & angering! A ticket was open for the 'engineers' to monitor. Well, just about an hr. after the ticket was placed, i received a call saying "we've fixed the issue"
I am on digital cable with SA8300HD STB's. I have not succumbed to the constant pressure to switch to Ignite, for half the channels and only 1 STB for more $$.
My home equipment is of the highest headend quality... triple shielded silver coated conductor cables, and Maxnet splitters... not the typical end user quality. The diagnostic screens show no errors, my S/N is 37dB, and since the Rogers pedestal is on my property, only 40 ft. from the demarcation point, I have also run a temporary drop to eliminate the possibility of a damaged drop.
Also, I am retired from 30 years with Rogers engineering, designing, building and troubleshooting headend services, equipment and transport systems.
In fact, I evaluated and tested the digital cable's SDV system many years ago, so I have a pretty good background on how the whole encoder/ decoder/ transport system works. It could deliver a much higher quality picture on the Golf Channel than it is currently.
My last employment was working for the Pan AM Games, designing, building and servicing the video distribution and broadcast systems for each venue. I had not picked up the tools in almost 20 years, but heck, it was the Pan Am Games !
After a few more hours of viewing...and comparing GLFHD to NBCHD's coverage of the US Open, it is obvious that GLFHD has a much lower quality picture, as it cannot follow the ball without the picture breaking up and, details, like the green's surface, just aren't there. On NBCHD you can make out the blades of grass on the green...on GLFHD it takes an extreme close-up to make out those details.
“I have not succumbed to the constant pressure to switch to Ignite, for half the channels and only 1 STB for more $$.“
Surprised that it will cost you more to switch. For me, it was the complete opposite. As my discounts on digital were coming to an end, the only way to get good pricing going forward was to switch to Ignite.
Perhaps the poster was on grandfathered VIP, some 600-odd channels (but multiple duplicates). That's what I had. But checking Ignite when it was fist offered, I found it would have cost me twice as much and I would have had to switch to Rogers as my ISP, which was a deal breaker. I ended up switching to the IPTV from my ISP, which is similar to Ignite, and was able to get channels I really wanted, like Fox News, that I didn't have with digital VIP, all for about the same price.
Sorry about the delayed response...I don't get in here often.
Right now I pay $101 for the VIP package, which gives me up to 5 outlets, 350(?) channels, and I own 2 SA8300HD PVR's. My internet is just $50/m for 75Mbps/10Mbps with a TPIA service and I own my modem...so all in at $150/m
I have never received any discount from Rogers, even though I have been a subscriber since 1980 !
They are offering me Ignite at $184/m with a $25/m discount for 1 year...with no guarantee the cost will not increase during that year. For that I get only 1 PVR, so I would have to rent another. Modem speed would be 150Mbps/15Mbps, but that is shared with the TV's. It does include the modem rental, but that is subject to increase at any time during the year also.
I would also be required to put the modem in bridge mode, as my home 1Gbps network is quite robust, with VLANs, multiple switches, firewalls, and VPN client /server...for monitoring security cameras when away from home. From what I understand, Rogers will not service you if you run the modem in bridge mode.
All in all, it is not worth switching to Ignite.
Yes, we've only ever seen it on the Golf Channel, on and off for close to two years. It was terrible in the early evening yesterday, but this morning is fine (except for fast motion). As I mentioned, we've had techs out a couple of times, and there's never been anything found. No poor signal quality on any of our boxes, no errors on any channels. If only Rogers would monitor these forums a bit more and realize this isn't an issue isolated to just one household, it would be great.
Please let me assure you that we are monitoring these forums all day, everyday!
The "problem" is that we can only launch escalations from an individuals account, so we do need our customers to PM us directly in order to launch an investigation. Escalating cases is the fastest way for us to identify a pattern of complaints.
For anyone that's encountering this issue with the Golf Channel, feel free to send a private message to @CommunityHelps so we can investigate this properly and ensure it's being looked into. For more information on how our Private Messaging system works, you can find out more here.
Thanks for the response, good to know you are watching. I will send a private message, is there any way of referencing this discussion on the PM? As noted in my response above, I have had techs out a couple of times, and no issues were found at our end. Each time it was escalated by them, and the problem went away for a few months. I've also reported it at least one other time without having a tech out, but having techs come out seems futile at this point. How do we get this issue escalated as a general issue that appears to be at your end and needs monitoring/fixing, rather than continuing with our current way of escalating? Thanks.