Network & Coverage
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Call coming In Delays

I have a friend of mine ask why he is receiving incoming call notifications 15+ minutes later than the call was initiated by the caller. It is not tied to any specific call initiator.

RFS1 by I've been around
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  • 3 replies
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Resolved! Canada+US Plans

Does the Infinite Canada/USA plan cover Hawaii or just the continental US??       ***Edited Labels***

KelonaK by I've been here awhile
  • 4758 Views
  • 3 replies
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Rogers in Yukon

Anyone having any idea why Rogers not expanding coverage to yukon?atleast in whitehorse?       ***Added Labels***

dun95 by I plan to stick around
  • 1496 Views
  • 1 replies
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Slow connection

Why is my data so slow when I enter my home? When I'm outside it's much faster.     ***Added Labels***

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Tmothy12 by I'm a reliable contributor
  • 1168 Views
  • 2 replies
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Horrible customer service!

Called for tech support and as always crazy wait time, well for the 3rd time(different issues each time) I’ve tried to use the call back feature and it doesn’t work!!! I get voicemail messages left but phone doesn’t ring!! I have full 5g+ bars and se...

MikeK1 by I've been around
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Resolved! Roaming

Do I get charge if I open in my line in other country but turned off the data roaming?     ***Edited Labels***

Abbygael by I've been around
  • 1991 Views
  • 2 replies
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Extended Coverage and Data Roaming Warning

One of my phones is on a talk & text only plan. The phone is on the 3G network (old samsung phone). I turned off Mobile Data because it allowed for better reception when making calls & since its T&T I don't need Mobile Data on. Since I did this thoug...

incoming calls going to voice mail before even ringing

Travelling in US and having troubles with incoming calls going to voice mail before ringing or sometimes after ringing once.  After contacting those making calls they tell me that they never even got any rings at their end before being moved to voice...

boblins by I've been here awhile
  • 2882 Views
  • 3 replies
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No network in India while on roaming

I am facing issue for network connectivityWhile I m in IndiaIt shows no network signal even I had tried to change manual settings for network from airtel/jio etcWhereas my friend his Telus network is working properly while on roaming tooSuggest any t...

Nirajb by I've been around
  • 1239 Views
  • 1 replies
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Number Porting from Freedom

I went in person today to get a Rogers plan. I ported the number from freedom to Rogers and everything seems like it was created. I however am unable to connect to the Rogers network and my phone is continually searching for a network to connect to. ...

Dyllan1 by I've been around
  • 1913 Views
  • 2 replies
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Outgoing International text messages (SMS) issue

Hello, I hope I'm posting this in the right place. I'm in Canada, and my plan includes unlimited international text. #1 When I sent messages today to an international number (SMS, not iMessage), it is no longer delivered to the receiver. The messages...

userofred by I've been here awhile
  • 1544 Views
  • 2 replies
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Carrier name

My carrier's name changed from "ROGERS" to "Rogers Wi-Fi", is this normal behaviour?   *Added Labels*

Tmothy12 by I'm a reliable contributor
  • 788 Views
  • 1 replies
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Roaming disconnecting in Detroit (AT&T)

In Detroit, I got roaming connected with AT&T, it works for a few minutes and then it disconnects. I try everything and cannot connect back. Little Caesars Arena at the moment.        ***Edited Labels***

JAG_ON by I've been around
  • 791 Views
  • 1 replies
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Enabling 5G on Sony Xperia 5 IV

Hello, So i got the new xperia 5 IV, and was wondering why i was not getting 5G, when clears the phone supports it and the bands are compatible as well. Changed the SIM through a rogers store, and nothing. I am guessing this is because the IMEI is no...

charitha19 by I plan to stick around
  • 13302 Views
  • 24 replies
  • 2 likes

Xperia VIII can't make mobile calls

I moved to Rogers from another provider for better coverage in my area.  I have an Xperia V iii which worked on Telus towers.  Moving to Rogers, I have no problem with LTE/4G/5G data but cannot make mobile calls.  Soon as I try to make a call I just ...

MrTek by I'm here a lot
  • 1965 Views
  • 6 replies
  • 0 likes

Tower Installation on rural property

Hello: We own 50 acres in the area of Huntsville, Ontario. How can we apply to assess our property for a Rogers cell tower installation? Thank you.   *** Edited Labels ***  

Tina8686 by I've been here awhile
  • 2629 Views
  • 5 replies
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OTP while traveling outside canada

Hi,I am going to travel outside canada for 3 months & would like to receive OTP from my Canadian bank accounts without being charged roaming charges . Pls advise the best plan or options for the same

Harman_77 by I've been around
  • 1547 Views
  • 1 replies
  • 0 likes