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NetworkAid: FAQ's

I used your NetworkAid tool and submitted a feedback form. What is the form for? Your feedback will help us prioritize future network enhancements across Canada. Thanks for telling us about your experience — we really appreciate it! Who will see my f...

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Extended Coverage: FAQ’s

Who is eligible for Extended Coverage? Over 90% of our plans qualify for Extended Coverage. You just need to be a postpaid customer with a compatible device. It is meant to be used by customers who live within the Rogers network and happen to travel ...

How To EXT Network.png
RogersDarrell by Community Manager (Retired)
  • 11239 Views
  • 0 replies
  • 1 likes

Resolved! Rogers Frequencies

I'm about to purchase an unlocked AT&T phone with the following frequency band: 2G Network GSM 850 / 900 / 1800 / 1900 3G Network HSDPA 850 / 1900 / 2100 4G Network LTE 700 MHz Class 17 / 1700 / 2100 I read that Rogers network band are: 2G Network GS...

momotarotaro by I've Been Here Awhile
  • 79369 Views
  • 340 replies
  • 0 likes

Resolved! EXT Coverage doesn't work

Weslemkoon Lake ( N0P 1W0 ) is now showing ext coverage for the lake. But have verified there is still no service. Phoning rogers about this issue has been very frustrating, no one seems to know anything.. I was always told EXT is there, until they l...

Shorty241 by I Plan to Stick Around
  • 7535 Views
  • 23 replies
  • 0 likes

Resolved! Poor cell service

I live in Cardiff, a small residential community just outside of St. Albert/Edmonton Alberta, and have never gotten better than two bars of LTE in home, and lately I've been down to three bars of 3G. What is the problem?

zavtra by I've Been Here Awhile
  • 20588 Views
  • 74 replies
  • 0 likes

Rogers-ext implementation is horrible

Thought this would be good and its simply a disaster for me because Rogers-ext comes in and out at my house. I get several texts a day telling me about this wonderful New service and jump from the old crappy Rogers signal to 4 bars of Roger-ext back ...

Rayg by I Plan to Stick Around
  • 10304 Views
  • 28 replies
  • 0 likes

Rogers SMSC Server Settings

So is there a way I can get Rogers SMSC server settings; basically I have a NAS unit and I want to set the unit to send me sms messages in case of a warrning or notification and it's asking me for the below smsc server setting: sms server login name ...

neenus by I Plan to Stick Around
  • 7593 Views
  • 7 replies
  • 0 likes

Resolved! Rogers-EXT addon Recommendation

I would like to recommend a simple $5-10/month addon that would allow me/users to use my plan 'as-is' the Extended Roaming coverage without the usage restrictions. When Rogers has network coverage, it is by far the best! I would prefer to pay a littl...

b-ry by I'm a Reliable Contributor
  • 6654 Views
  • 11 replies
  • 1 likes

Extended Coverage: FAQ’s

Who is eligible for Extended Coverage? Over 90% of our plans qualify for Extended Coverage. You just need to be a postpaid customer with a compatible device. It is meant to be used by customers who live within the Rogers network and happen to travel ...

How To EXT Network.png
RogersDarrell by Community Manager (Retired)
  • 11239 Views
  • 0 replies
  • 1 likes

VoLTE with rogers

so again another us carrier this time being verizon seems to be the first to utilize voice over lte, has rogers commented on this yet? if so where, when if ever will we get it? i know this is probably hopeless (cough said wifi calling will launch whe...

inferno129 by I'm a Reliable Contributor
  • 9563 Views
  • 83 replies
  • 0 likes

Resolved! Rogers LTE coverage map is wrong in Stittsville

Spent a couple of weeks dealing with Rogers as to why I wasn't getting LTE coverage in Stttsville as shown on their map. After going back and forth with tech support, they finally admitted the map was wrong and that they'd fix the map, even though I ...

gustav by I'm Here A Lot
  • 5149 Views
  • 15 replies
  • 0 likes

Random Cell deadzones in Durham

I've noticed with my Rogers cell phone and others (my friends and family) that there seem to be wireless dead zones throughout Durham (Pickering - Whitby) . Now to be fair they aren't usually completely dead. You get very very poor reception. I've se...

Khicken by I'm a Regular
  • 4050 Views
  • 6 replies
  • 0 likes

No signal - 1 bar in NE Winnipeg

Ok so, I usually have had pretty bad service at my house, 2-3 bars (never full) but it worked OK. From about 5 months ago untill now I've been getting no serice to 1 bar, sometimes 2 bars. Calls don't come in at all. I get a who-called text saying so...

spoonloads by I've Been Here Awhile
  • 7814 Views
  • 21 replies
  • 0 likes

Resolved! Rogers Frequencies

I'm about to purchase an unlocked AT&T phone with the following frequency band: 2G Network GSM 850 / 900 / 1800 / 1900 3G Network HSDPA 850 / 1900 / 2100 4G Network LTE 700 MHz Class 17 / 1700 / 2100 I read that Rogers network band are: 2G Network GS...

momotarotaro by I've Been Here Awhile
  • 79369 Views
  • 340 replies
  • 0 likes

Rogers wireless coverage in Schomberg?

Hi there, just wondering if someone from Rogers (or someone else who might know) can confirm when Rogers will be providing wireless service to Schomberg, Ontario? Schomberg is a town just north of Nobleton, about 20 minutes north of Woodbridge. There...

toolcubed by I'm a Senior Contributor
  • 5979 Views
  • 15 replies
  • 0 likes

Resolved! LTE in Kelowna?

Any idea when LTE is arriving in Kelowna? Can't wait - hopefully it will chnage my reception . I live right downtown and I always loose calls. It is horrible. Never used to be that way. It must be saturated now. Not sure if LTE will help calls but - ...

LoWd0Wn by I'm Here A Lot
  • 3592 Views
  • 15 replies
  • 1 likes

Resolved! Local calling area map for Ottawa?

Can anyone please point me to a map to define the local calling area for Ottawa? Seems to be missing from the Rogers webpage. Thanks ****Edited Labels****

Dave_C by I've Been Here Awhile
  • 10673 Views
  • 9 replies
  • 0 likes

3G Nova Scotia

Just wondering if this is ever going to happen? I have been waiting and waiting to get 3G service here in Cape Breton. If I am not able to get it here why and I being charged premium rates ( averaging $80 + p/month ) for a crippled network that I am ...

marcmusial by I've Been Here Awhile
  • 6201 Views
  • 16 replies
  • 1 likes

Resolved! Dead zones

is there a place to report dead zones, i live in Calgary and there are a number of places where i can count on having no bars or full bars but can never get a call through, i have a iphone 3gs with ios 4.2 and have done the whole network reset thing ...

Carusk by I've Been Here Awhile
  • 7958 Views
  • 9 replies
  • 0 likes