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Weak Signal Strength/Poor Voice Quality

I have been a customer of Rogers for a number of years now.  I don't recall ever having any issues.  However, since the middle of August, my wireless service has really gone downhill.  I do live in a rural area and I know I am far from the nearest to...

LeaMar by I've been here awhile
  • 93 Views
  • 4 replies
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Resolved! Question about Rogers wireless band coverage

I'm about to purchase an unlocked Redmi phone with the following technical specifications: GSM / HSPA / CDMA2000 / LTE / 5G Frequency bands are: 2G: GSM 850 / 900 / 1800 / 1900 3G: HSDPA 800 / 850 / 900 / 2100 CDMA2000 1x 4G/LTE: 1, 3, 5, 8, 19, 34, ...

EnxiSu by I've been here awhile
  • 1857 Views
  • 6 replies
  • 0 likes

Milton Cell Service Down

Cell service in Milton has been dropping calls since yesterday. Multiple users experiencing same issue. Signal bouncing from SOS to 3G to LTE. Calls failing. What’s going on?   **Labels Added**    

kidcoolie by I've been around
  • 102 Views
  • 1 replies
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Convert a physical SIM to an eSIM on the same iPhone

Canada has been spared this time (again) with the launch of the iPhone 15 of only having an eSIM option which is now the norm in the USA. The iPhone 14 (US version) also has no physical SIM slot. iPhones can convert a physical SIM to an eSIM IF the c...

Hmm by I'm a regular
  • 227 Views
  • 2 replies
  • 0 likes

Resolved! No Network in India while roaming

I am not getting any network/signal on my rogers sim card while I am roaming in India(Jharkhand). Even tried network resetting, phone reboot, using another handset. None worked. Customer chat support says all is fine from their side and they can't do...

mnash by I've been here awhile
  • 6421 Views
  • 24 replies
  • 0 likes

Asked by Roger’s to leave and go to Bell

Thanks for the years of service. I was sorry to hear from the last customer service agent ( confirm. # i1875424698) that Roger’s no longer wants us as a customer after many years of paying 500 dollars per month. This is due to the fact that our cotta...

Marko65 by I've been here awhile
  • 1148 Views
  • 4 replies
  • 1 likes

5G Standalone

Hey, there. Hope you are doing safe and well.   When are you adding more devices to the 5G Standalone Network, like iPhones.     ***Added Labels***

Rahul2001 by I've been around
  • 431 Views
  • 3 replies
  • 0 likes

Resolved! Rogers Wireless on Lakeshore West Go Line

Not sure if anybody else has this issue, but I am consistently getting stalled streaming / poor call quality on the Lakeshore West line between Toronto and Mississauga. Restarting the devices does not help and using an iPhone 14 Pro Max. My co-worker...

Local calls are being treated as Long Distance

When people call me they have to dial 1 plus my 10 digit phone number. My phone is a little a local phone (greater Vancouver area) and so are the landlines that are calling me. Example... My Rogers cell phone number is 604-123-4567 and to call me fro...

Travel to Europe with e-sim

I will be going to Europe for 6 weeks and I have purchased an e-sim for 50 g of data good for 60 days on my Iphone 11.  I can see the 2 sims on my phone,  and I can turn one ON,  the other OFF, or both On, both OFF.     To communicate with my family ...

lknisley by I've been around
  • 145 Views
  • 2 replies
  • 0 likes

Horrible customer service!

Called for tech support and as always crazy wait time, well for the 3rd time(different issues each time) I’ve tried to use the call back feature and it doesn’t work!!! I get voicemail messages left but phone doesn’t ring!! I have full 5g+ bars and se...

MikeK1 by I've been around
  • 112 Views
  • 1 replies
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New tower needed at CFB Esquimalt

Hello.  I work at CFB Esquimalt Dockyard in Victoria, BC.  Rogers coverage in the yard is pretty much nonexistent and a lot of people are switching to Telus because they installed a tower in the yard a couple years ago and their reception is fantasti...

Cell Towers CFB Esquimalt.JPG
theob88 by I've been here awhile
  • 639 Views
  • 7 replies
  • 0 likes

Interrupted Service

Network coverage in Brampton is atrocious. Every other day the internet drops … and the response from Rogers technical team is alarmingly slow       ***Edited Labels***

V3varun by I've been around
  • 144 Views
  • 1 replies
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Question about roaming?

Hello,  By next week I might go to USA and I'm on postpaid plan and do I have to call Rogers to add roaming or just use my phone as I do in Canada by Turing on the roaming and use my data or make phone calls? Thanks for any help.   ***Edited Labels *...

soisoso by I've been here awhile
  • 1435 Views
  • 4 replies
  • 0 likes

Nasty surprise with Rogers mobile

I switched from Bell to Rogers in July, everything, including mobile -- just before going on vacation.  I had always hooked up my phone to wifi -- several of the remote cottage destinations I regularly visit have a rather weak signal strength and the...

Resolved! Data Coverage Issues - Parry Sound, ON

We've accessed data on Rogers devices about 30 mins from Parry Sound for years.    It wasn't exactly "city strength", but worked fine, and was even sufficient for rare video chats for work.   On the July long weekend, data stopped working.    I reset...

robtoe by I'm a reliable contributor
  • 2757 Views
  • 19 replies
  • 1 likes

EXT coverage block

We have been blocked from extended coverage since we moved out of Rogers cell tower range. After some digging, we found that the policy states we will be given 24 hours notice. We live many hours away from the nearest service counter to switch carrie...