Network & Coverage
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Roaming Trouble

Hi there, Recently I travelled to a different country and had to switch to a different SIM card while I was in the country, I inserted Roger's SIM card into a different phone. Without me knowing, it turns out the phone had its roaming service on, and...

User4231 by I've been around
  • 943 Views
  • 2 replies
  • 0 likes

Airalo eSIM

I am using the eSIM. I have this line turned on and data roaming on this line., I turned off the data roaming on my Rogers primary line. My bill shows no data used since I am travelling. No charge for any calls received through WhatsApp, my eSIM data...

TBN24 by I've been around
  • 2134 Views
  • 1 replies
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Poor cell Phone coverage in North Delta BC

The residents of North Delta especially in North Delta Social Heart (84 ave and 112 st) experience near zero coverage for cell phone network and data on Rogers.This problem is a consistent problem since foreverThe customer service reps don't even kno...

Psinghd by I've been here awhile
  • 1579 Views
  • 3 replies
  • 1 likes

Resolved! Location of cell antenna on our condominium

our condo was contacted with a request to locate antenna on our high-rise building on Carling Ave. We declined at the time due to fear of losing our tax exempt status. We would like to see if the installation was still possible.     ***Edited Labels*...

TedAckison by I've been around
  • 1395 Views
  • 1 replies
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phone network

I've been with rogers for years and no problem with my phone network.but for this past 2 months it seems my network is wonky. No network in some areas. cant call no text.     ***Edited Labels***

ERIKA11 by I've been here awhile
  • 1163 Views
  • 3 replies
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Slow 5G

Anyone else from the Ayr On area? Not sure how 5G can be below 1MB per second and at best 15-16mb/s?These speeds were taken on the cell network, its even worse on the rural wireless.. tv isnt watchable1km down the road speeds are over 200.       ***E...

res2cue2 by I've been here awhile
  • 1185 Views
  • 2 replies
  • 0 likes

Resolved! Question about Rogers wireless band coverage

I'm about to purchase an unlocked Redmi phone with the following technical specifications: GSM / HSPA / CDMA2000 / LTE / 5G Frequency bands are: 2G: GSM 850 / 900 / 1800 / 1900 3G: HSDPA 800 / 850 / 900 / 2100 CDMA2000 1x 4G/LTE: 1, 3, 5, 8, 19, 34, ...

EnxiSu by I've been here awhile
  • 24666 Views
  • 12 replies
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Resolved! Calls Dropping

Sometimes my phone drops calls and when my phone makes a call it drops from 5G to Edge.what is the reason for this?       ***Edited Labels***

dun95 by I plan to stick around
  • 4529 Views
  • 4 replies
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Resolved! 5G Bands supported

Aside from where 5G in general is indicated on the network coverage map, of the 5G bands, sub-six, mid-range, and millimetre-wave, which are Rogers supporting and where?       ***Added Labels***

Long distance in local area

We just got my son a cell phone number and when we called my parents (who live 5 mins away) said it rang long distance then they called his phone and they had to call long distance. Why is this? Are they getting charged if they call him?     ***Edite...

Smith1982 by I've been around
  • 929 Views
  • 2 replies
  • 0 likes

Data is Slow

Is anyone else having slow data issues in Chilliwack and Abbotsford? It’s happening on all three of my lines   **Labels Added**

A-Aron72 by I've been around
  • 813 Views
  • 1 replies
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Horrible cell coverage now

We have been Rogers customers for years, we live in a semi-rural area and we were so happy to have such excellent coverage with Rogers until a few months ago. Now we never receive phone calls because they don’t get through., when we make phone calls,...

Kmo1 by I've been around
  • 2038 Views
  • 2 replies
  • 1 likes

Hoping for Better Cell Service in Goderich Ontario

The Blue Water Highway has a lot of dead spots for cellular signal. Not even Extended Coverage is available in some spots. Can Rogers please look to improve cellular reception along Highway 21 in Ontario please?

Japer by I plan to stick around
  • 924 Views
  • 1 replies
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Resolved! Network Feedback

I enjoy taking the surveys that Roger has presented to me also it is nice to have a good reliable network for once I am very pleased and happy with the service     ***Edited Labels***

Rogers towers from masset to queen charlotte

Anyone know what's the progress on Rogers building towers in haida gwaii? In 2021 They started building towers from masset to queen Charlotte."Rogers to build five new cell towers to provide more than 100 kms of new service coverage along Highway 16 ...

dun95 by I plan to stick around
  • 981 Views
  • 2 replies
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Roaming in Italy

Hello. I've been in Italy for 2 weeks and want to turn roaming on so I can check in in my flight.Questions... I have read all the info and don't understand 2 thingsET. This seems to refer to a time frame but is it 24 hours in Italy time...or 24 hours...

Suelorrie by I've been around
  • 1869 Views
  • 1 replies
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Resolved! No Network in India while roaming

I am not getting any network/signal on my rogers sim card while I am roaming in India(Jharkhand). Even tried network resetting, phone reboot, using another handset. None worked. Customer chat support says all is fine from their side and they can't do...

mnash by I've been here awhile
  • 16306 Views
  • 25 replies
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No network in Roaming in India

I have been trying to use roaming service in India but there is no service. I received Rogers message "Welcome aboard...and 15$/day will be charged" but there is no network service at all. I need to get some OTPs for an important transaction but Roge...

nomady1 by I've been around
  • 1026 Views
  • 1 replies
  • 0 likes