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NetworkAid: FAQ's

I used your NetworkAid tool and submitted a feedback form. What is the form for? Your feedback will help us prioritize future network enhancements across Canada. Thanks for telling us about your experience — we really appreciate it! Who will see my f...

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Extended Coverage: FAQ’s

Who is eligible for Extended Coverage? Over 90% of our plans qualify for Extended Coverage. You just need to be a postpaid customer with a compatible device. It is meant to be used by customers who live within the Rogers network and happen to travel ...

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RogersDarrell by Community Manager (Retired)
  • 11195 Views
  • 0 replies
  • 1 likes

Resolved! Rogers Frequencies

I'm about to purchase an unlocked AT&T phone with the following frequency band: 2G Network GSM 850 / 900 / 1800 / 1900 3G Network HSDPA 850 / 1900 / 2100 4G Network LTE 700 MHz Class 17 / 1700 / 2100 I read that Rogers network band are: 2G Network GS...

momotarotaro by I've Been Here Awhile
  • 78921 Views
  • 340 replies
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Resolved! 5G, 4G and 3G LTE

So right now am on my way to Surrey on the trans Canada hwy though Merritt. Not bad cell service tho for the passed three days in Vernon bc it's been switching from 3g and LTE, why don't I get 4g? Also when will Rogers announce 5g service? ***Edited ...

cafekief by I'm an Enthusiast
  • 5833 Views
  • 9 replies
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LG H860 - No LTE only 4G

Hi, I just purchased an LG G5 International model (H860) and am currently only able to get 4G data on it. Prior to purchasing it, I confirmed that the phone is compatible with all of Rogers' LTE bands.https://www.frequencycheck.com/carrier-compatibil...

kevin002 by I'm Here A Lot
  • 5609 Views
  • 8 replies
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Resolved! Lost Texts While Abroad

Hey everyone, I was in the Caribbean recently and had my phone (Galaxy S6) on airplane mode for the entire trip. I accidentally took it off airplane mode for about an hour during my first day, but no text messages or anything came in. When I landed b...

KyleM by I Plan to Stick Around
  • 6472 Views
  • 4 replies
  • 0 likes

NetworkAid: FAQ's

I used your NetworkAid tool and submitted a feedback form. What is the form for? Your feedback will help us prioritize future network enhancements across Canada. Thanks for telling us about your experience — we really appreciate it! Who will see my f...

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Resolved! Unable to answer calls

I am currently unable to answer calls on my phone. It started on my Sony Xperia and then I went into a kiosk to get them to have a look at it and they gave me a new SIM card but it didn't fix the problem. I was given the option of a hardware upgrade ...

MGLogan by I've Been Here Awhile
  • 3138 Views
  • 5 replies
  • 0 likes

SIP setup by Rogers

Session Initiation Protocol (SIP) is a communications protocol for signaling and controlling multimedia communication sessions. The most common applications of SIP are in Internet telephony for voice and video calls, as well as instant messaging, ove...

igoldfarb54 by I've Been Here Awhile
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  • 4 replies
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Resolved! 2G only coverage areas, to be upgraded?

In BC there are two communities/areas that only have 2G connection available and am wondering if Rogers plans to upgrade these towers to 4G (HSPA+) and/or LTE or if they are planned to be discontiuned and these areas will just be using the extended c...

b-ry by I'm a Reliable Contributor
  • 3826 Views
  • 9 replies
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Resolved! Extended Coverage on a Nokia 920?

I have a Nokia 920 running Windows 8.1 and soon to run Windowns 10. This is the first time I've heard of Extended Coverage. I often travel outside of the city but well within the areas on the map that say I should have coverage and have never seen th...

Glen_B by I Plan to Stick Around
  • 3692 Views
  • 8 replies
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Resolved! New unlocked phones for VoLTE

So I understand for LTE the unlocked phone needs to support the Rogers LTE Frequencies, which I have. But is there any other requirements when it comes to VoLTE? Is as long as the phone supports the LTE bands, and VoLTE it will work, or is there some...

b-ry by I'm a Reliable Contributor
  • 9670 Views
  • 28 replies
  • 0 likes

U.S roaming for for people who go for 3 months at a time

when the 2 of us go to the U.S for 3 months -it becomes very costly to roam.$40. X2 X3= $240.00 + many times we might not even use more that 5 minutes-but we need to cover ourselves in case we get calls from home. I saw that Wind Mobile offers unlimi...

alpuma by I'm Here A Lot
  • 4573 Views
  • 7 replies
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Resolved! Roaming on a Cruise While at Sea

So now Roam like home includes international rates and for the Carribbean its $10 per day. I am sailing on the Celebrity Silouette next month. Starting in Fort Lauderdale , at sea for 2 days then in Haiti and Dominican. I called Celebrity Cruises and...

susanbray by I've Been Here Awhile
  • 18451 Views
  • 32 replies
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Resolved! SIM PIN vs PUK vs NETWORK LOCK

Background:.Just experimenting a bit and want to make sure I understand this subject correctly. On my Rogers account, for the last year or so, I have been using an HTC windows phone. I went through the process at that time to get it unlcoked (it was ...

Mediaman by I'm a Reliable Contributor
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  • 27 replies
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Resolved! LTE2 // LTE Advanced

I noticed on my Note 5 the other day that my network was showing " LTE 2" . It was actually a small 2 just above the E in LTE. Is this an updated / faster network? ****Edit Labels****

wpd by I Plan to Stick Around
  • 6704 Views
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Resolved! "The number you have called is not assigned"

Looks like another Rogers Outage .... Is anyone else having this issue? I am getting the message on ALL calls from my rogers cell phone. "The number you have called is not assigned. Please check the number and try the call again." Tried Rebooting and...

malkaman by I've Been Here Awhile
  • 79732 Views
  • 62 replies
  • 1 likes

Resolved! Oneplus one no data on ROGERS!?

So I JUST signed up with Rogers, moving over from WIND....and literally 5 minutes after leaving the ROGERS store I realize that my Data isn't working...it has a full bars with a excamation mark beside it, and on my lock screen it says "no service - R...

hey10103 by I'm Here A Lot
  • 13985 Views
  • 29 replies
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Resolved! Cannot send/receive calls and text.

Almost an hour now with no ability to recieve text or calls. Anyone else? What is rogers planning to do for customer that have been affected with this issue? ***Edited Labels***

vedo7 by I'm Here A Lot
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Resolved! EXT Coverage doesn't work

Weslemkoon Lake ( N0P 1W0 ) is now showing ext coverage for the lake. But have verified there is still no service. Phoning rogers about this issue has been very frustrating, no one seems to know anything.. I was always told EXT is there, until they l...

Shorty241 by I Plan to Stick Around
  • 7523 Views
  • 23 replies
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Resolved! Poor cell service

I live in Cardiff, a small residential community just outside of St. Albert/Edmonton Alberta, and have never gotten better than two bars of LTE in home, and lately I've been down to three bars of 3G. What is the problem?

zavtra by I've Been Here Awhile
  • 20421 Views
  • 74 replies
  • 0 likes