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Terrible phone service has gotten worse since the outage

We have had periodic outages with our phones since switching to rogers in February. It has gotten more and more frequent, especially since the outage. We must restart our phone every 30 minutes or more to get service. I wanted to out of the contract ...

ChelseaC by I've Been Around
  • 623 Views
  • 6 replies
  • 0 likes

No data, stay away from Rogers

I have 4 phones with Rogers. Been with them over 25 years. They used to be good. Now I have 2 bars AT MOST (sometimes only 1) and only have data like 5% of the time. This is with all our phones (which are new). Not just my town, people in other close...

Voss9999 by I've Been Here Awhile
  • 220 Views
  • 2 replies
  • 0 likes

Friday’s outage

I’m having a similar issue. Once service was ‘restored’ my Ignite TV keeps freezing and/or audio drops. Happening every few minutes so basically makes tv unwatchable.  Was on hold with chat support for over an hour and then it just ended. What a joke...

sgandhi by I've Been Here Awhile
  • 1100 Views
  • 20 replies
  • 1 likes

Asked by Roger’s to leave and go to Bell

Thanks for the years of service. I was sorry to hear from the last customer service agent ( confirm. # i1875424698) that Roger’s no longer wants us as a customer after many years of paying 500 dollars per month. This is due to the fact that our cotta...

Marko65 by I've Been Here Awhile
  • 347 Views
  • 2 replies
  • 0 likes

Unable to make or receive call while in usa

My wife is currently traveling to Florida. She has a galaxy s10 and is unable to send or receive phone calls . Data and texting work intermittently. She has tried different networks and is currently connected to the tmobile/rogers network.Any help wo...

xx1 by I've Been Here Awhile
  • 380 Views
  • 4 replies
  • 0 likes

Question about roaming?

Hello,  By next week I might go to USA and I'm on postpaid plan and do I have to call Rogers to add roaming or just use my phone as I do in Canada by Turing on the roaming and use my data or make phone calls? Thanks for any help.   ***Edited Labels *...

soisoso by I've Been Here Awhile
  • 487 Views
  • 3 replies
  • 0 likes

Roaming off but still charged near US Boarder.

Hello!I am living in a city at the USA-CA border. I keep roaming always off, however, I am charged $12. I have never been in the USA. I need help or I will switch to another service provider.   *** Edited Labels ***

gamzesyn by I've Been Around
  • 211 Views
  • 1 replies
  • 0 likes

Winnipeg and Area dropped calls and slow data.

Service might have been restored, But I have been seeing a lot of dropped calls and slow network service. Called my phone from a land line and got a busy signal. My cell number is for business and this hurts not knowing whos calls I am missing.     *...

Glebe, Ottawa internet still down

The service is sti not restored. Do you have any update yet. Still no answer for. Phone lines nor social media. Please stop sharing misinformation about the "vast majority" being restored. When is not.

ErickM by I've Been Here Awhile
  • 367 Views
  • 4 replies
  • 0 likes

Resolved! 5G C Band Performance

Rogers has been rolling out 5G C band for a few weeks.  I see from the coverage map that it's now available near Square One, in Mississauga.  Yesterday, I went to Square One, in front of Walmart, with my Pixel 6 phone to see what I could get with Spe...

JKnott by I'm a Reliable Contributor
  • 647 Views
  • 2 replies
  • 3 likes

Data Coverage Issues - Parry Sound, ON

We've accessed data on Rogers devices about 30 mins from Parry Sound for years.    It wasn't exactly "city strength", but worked fine, and was even sufficient for rare video chats for work.   On the July long weekend, data stopped working.    I reset...

robtoe by I'm a Reliable Contributor
  • 1694 Views
  • 16 replies
  • 0 likes

did not get alert ready emergency message

Major storm went through Ontario on May 23. In my area, mobile phone users received emergency message: “life-threatening” storm and urged people to take cover. My Rogers cell did not receive the message. It was turned on and had reception. Who can I ...

lem1 by I Plan to Stick Around
  • 596 Views
  • 7 replies
  • 0 likes