Network & Coverage
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MMS issues

So..recently on my iPhone I noticed people were not receiving my MMS texts, but I could receive theirs. I didn’t pay much attention as I was set to get a new phone but now with my new Apple 13, the problem still persists. I contacted Rogers support a...

Shinyballs by I've been here awhile
  • 3319 Views
  • 18 replies
  • 0 likes

Network Coverage

Hey, My friend is planning to buy a Oneplus 12r from India. Listed below is the network coverage mentioned on the box   LTE GSM: 850/900/1800/1900 (No CDMA) WCDMA: Bands 1/2/4/5/6/8/19 LTE-FDD: Bands 1/2/3/4/5/7/8/12/17/18/19/20/26/28/32/66 LTE-TDD:B...

Resolved! eSIM Network Upgrades?

What's the status of this?    Unlike in the USA and many other parts of the world,  we can easily convert our physical SIM to eSIM via iPhone, but there is an error message from Apple that pops-up saying converting to eSIM isn't supported by Rogers. ...

Hmm by I'm an enthusiast
  • 223 Views
  • 1 replies
  • 0 likes

No/Low reception at Metrotown

Hi,When I’m at Metrotown (Burnaby), the reception/data connection is very slow - almost to none. I can have full bar showing on my iPhone but apps/messages don’t go through. Once I step out of Metrotown, everything works fine. But when I’m inside Met...

Eric1021 by I've been here awhile
  • 1650 Views
  • 15 replies
  • 2 likes

Call coming In Delays

I have a friend of mine ask why he is receiving incoming call notifications 15+ minutes later than the call was initiated by the caller. It is not tied to any specific call initiator.

RFS1 by I've been around
  • 600 Views
  • 3 replies
  • 0 likes

Resolved! Canada+US Plans

Does the Infinite Canada/USA plan cover Hawaii or just the continental US??       ***Edited Labels***

KelonaK by I've been here awhile
  • 1954 Views
  • 3 replies
  • 0 likes

Rogers in Yukon

Anyone having any idea why Rogers not expanding coverage to yukon?atleast in whitehorse?       ***Added Labels***

dun95 by I plan to stick around
  • 274 Views
  • 1 replies
  • 0 likes

Slow connection

Why is my data so slow when I enter my home? When I'm outside it's much faster.     ***Added Labels***

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Tmothy12 by I'm a reliable contributor
  • 331 Views
  • 2 replies
  • 0 likes

Horrible customer service!

Called for tech support and as always crazy wait time, well for the 3rd time(different issues each time) I’ve tried to use the call back feature and it doesn’t work!!! I get voicemail messages left but phone doesn’t ring!! I have full 5g+ bars and se...

MikeK1 by I've been around
  • 498 Views
  • 2 replies
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Resolved! Rogers Wireless on Lakeshore West Go Line

Not sure if anybody else has this issue, but I am consistently getting stalled streaming / poor call quality on the Lakeshore West line between Toronto and Mississauga. Restarting the devices does not help and using an iPhone 14 Pro Max. My co-worker...

Resolved! Roaming

Do I get charge if I open in my line in other country but turned off the data roaming?     ***Edited Labels***

Abbygael by I've been around
  • 464 Views
  • 2 replies
  • 0 likes

Extended Coverage and Data Roaming Warning

One of my phones is on a talk & text only plan. The phone is on the 3G network (old samsung phone). I turned off Mobile Data because it allowed for better reception when making calls & since its T&T I don't need Mobile Data on. Since I did this thoug...

US calling

Does Roger’s US Calling include Puerto Rico and US Virgen islandsI will be on a cruise and would like to know if Roger’s considers these islands as part of us for billing purposes     ***Edited Labels***

Sandy52 by I've been around
  • 298 Views
  • 1 replies
  • 0 likes

incoming calls going to voice mail before even ringing

Travelling in US and having troubles with incoming calls going to voice mail before ringing or sometimes after ringing once.  After contacting those making calls they tell me that they never even got any rings at their end before being moved to voice...

boblins by I've been here awhile
  • 930 Views
  • 3 replies
  • 0 likes

No network in India while on roaming

I am facing issue for network connectivityWhile I m in IndiaIt shows no network signal even I had tried to change manual settings for network from airtel/jio etcWhereas my friend his Telus network is working properly while on roaming tooSuggest any t...

Nirajb by I've been around
  • 434 Views
  • 1 replies
  • 0 likes

Resolved! Rogers LTE/5G Band coverage

I'm looking to buy a China Mainland iPhone 15 Pro.Apple lists the carrier bands for each of their models based on location:https://www.apple.com/iphone/cellular/ Specifically, the iPhone 15 pro sold in mainland china is missing the following 5G/LTE b...

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daruki1223 by I've been here awhile
  • 1386 Views
  • 2 replies
  • 0 likes

Number Porting from Freedom

I went in person today to get a Rogers plan. I ported the number from freedom to Rogers and everything seems like it was created. I however am unable to connect to the Rogers network and my phone is continually searching for a network to connect to. ...

Dyllan1 by I've been around
  • 465 Views
  • 2 replies
  • 0 likes