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Virgin Islands

When I am in the US Virgin Islands will my plan be the same as roaming in the US since I have the Canada/US plan already?       ***Edited Labels***

Purplek28 by I've been around
  • 328 Views
  • 1 replies
  • 0 likes

Escalation for Ongoing Coverage Issues

I require contact information for the President's office to escalate an issue   I recently moved to a rural area and switched to Rogers for more/better data. All was fine until I received notice that I was using mainly EXT data which is intended for ...

livvyb by I've been here awhile
  • 337 Views
  • 2 replies
  • 0 likes

Resolved! Rogers Wireless on Lakeshore West Go Line

Not sure if anybody else has this issue, but I am consistently getting stalled streaming / poor call quality on the Lakeshore West line between Toronto and Mississauga. Restarting the devices does not help and using an iPhone 14 Pro Max. My co-worker...

Poor Service

we have noticed that the area around 1535 Hwy 7a, Port Perry. (Walmart plaza) has the worst possible internet service  when we mentioned it the staff at two of the stores said it was a known problem and everyone complains about it. I call several tim...

bmdecosta by I've been here awhile
  • 2375 Views
  • 9 replies
  • 1 likes

Slow mobile data

I recently switched from a 2nd tier provider Virgin to a top tier provider Rogers.  So far, the experience has been severely underwhelming.  The mobile data is slow as molasses.  I went from strong service and reasonably fast 4G LTE, to about 3 megab...

Local calls are being treated as Long Distance

When people call me they have to dial 1 plus my 10 digit phone number. My phone is a little a local phone (greater Vancouver area) and so are the landlines that are calling me. Example... My Rogers cell phone number is 604-123-4567 and to call me fro...

MisterWard by I've been around
  • 3243 Views
  • 12 replies
  • 1 likes

How to contact support by talking to real person

Your virtues assistant sucks. It ask me to sign in to connect to specialist, I already signed in. Then she ask me sign off and sign in, which I did, she still insist I haven’t signed in. I even turned off my cell phone, restart from scratch, sign in....

Wrost Service of Rogers Mobility

Users donot port in to Rogers. I had ported my number in Roger on 18/11/2024. Its Range is wrost even inside and  outside. When we want to contact with the customer care it shows the time about 44 minutes.     ***Edited Labels***

va7 by I've been around
  • 386 Views
  • 1 replies
  • 1 likes

US calling

Does Roger’s US Calling include Puerto Rico and US Virgen islandsI will be on a cruise and would like to know if Roger’s considers these islands as part of us for billing purposes     ***Edited Labels***

Sandy52 by I've been around
  • 1488 Views
  • 3 replies
  • 0 likes

Power outages and cellular data

When ever we lose power our phones with Rogers does not have cellular data. My husband is with bell and he has no problem. Why is that?     ***Edited Labels***

Karen21 by I've been here awhile
  • 3211 Views
  • 15 replies
  • 0 likes

Data very very very slow

Cannot believe I switched from Telus to this horrible service, Rogers would be the fastest network if I was the only one using it. Very misleading motto. Waiting for my Telus sim card as I sit here typing this.lol       ***Added Labels***  

Jussau by I've been around
  • 376 Views
  • 1 replies
  • 1 likes

EXT coverage block

We have been blocked from extended coverage since we moved out of Rogers cell tower range. After some digging, we found that the policy states we will be given 24 hours notice. We live many hours away from the nearest service counter to switch carrie...

How to make a call

I am in Puerto Rico and need to call a taxi tomorrow to take me to the airport. I have a taxi driver’s business card but how do I connect? I have an iPhone 14 and just need instructions as it is the first time I am making a local call.     ***Added L...

An22 by I've been here awhile
  • 460 Views
  • 2 replies
  • 0 likes

Resolved! Is there a way TURN OFF data service while roaming?

Hi there,   Just wanted to know if there is a way to temporarily turn off (suspend) data service from my account or ISP (e.g. Rogers) side? (not in iPhone turn cellular / roaming off).   I see there is different opinions about why there is still data...

HowardL by I plan to stick around
  • 1515 Views
  • 10 replies
  • 0 likes

Extended coverage plan

Hi,If an user is accessing Roger’s extension coverage for more than 4 consecutive months (more than 50% of usage, say 100% usage) due to which his service has suspended for 90 days, any mistakes….If so he/she can buy any extended coverage plan from r...

Maximus27 by I've been around
  • 408 Views
  • 1 replies
  • 0 likes

Resolved! If cancel "Roam Like Home", can I still receive text message?

Hi there,    Just wanted to know, what function / coverage will lost if I cancel "Roam Like Home"? Can I still receive text message? The main function is to receive text / verification code when I wanted to travel out of Canada, so, to avoid wrong bi...

HowardL by I plan to stick around
  • 623 Views
  • 1 replies
  • 0 likes