MyRogers & Rogers Apps
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Ignite TV App - Not Connected to the Internet error

Ignate TV App Android doesn't work when connected on my home WiFi. I have Orbi mesh network. Orbi is connected to Rogers modem where WiFi is disabled. Rogers boxes are connected to my WiFi and they work without issues. App on my phone is saying that ...

svlacic by I plan to stick around
  • 19368 Views
  • 62 replies
  • 1 likes

MyWiFi App - Pause Feature Not Working

Hi there, The app has worked well up until this past week. Now it randomly unpauses the devices that I have paused throughout the night (ie the kid's devices), which totally defeats the purpose. Is there a known issue pertaining to this? or an update...

Maintenance on MyRogers App

I keep getting a error when trying to use the Rogers my account Application for a few months now . The error states that the application is going through maintenance and to check backI have tried uninstalling and reinstalling the app multiple timesI ...

Resolved! My Rogers App Crashing

I'm on iPhone 6 with most recent iOS. I cannot even open the My Rogers App, it always crashes a second after I start it. Any tips?

Inaccurate Info on Ignite Wifi Hub App

I recently downloaded the Ignite wifi app and added 2 wifi nodes to my network. The app is now telling me that several devices that are connected to my network through wifi are connected with an Ethernet cable. There are absolutely no network cables ...

me213 by I've been here awhile
  • 4569 Views
  • 9 replies
  • 0 likes

Resolved! MyRogers- errors out during plan change

Everytime I try to change my wireless price plan I get a message saying "Sorry something went wrong we are working to fix the issue" it's been like that for days I don't know what is wrong   *Edited Labels*

peterpg02 by I've been around
  • 9762 Views
  • 12 replies
  • 1 likes

Resolved! MyRogers App Constantly Running

Is it normal for MyRogers to run all the time. An icon shows up stating it is running. Should a decision be made to disable or force stop. I don't know what to do.     **Labels Added**

ranger0893 by I've been here awhile
  • 1952 Views
  • 1 replies
  • 1 likes

Resolved! Cannot view bill in MyRogers on android

hello,I cannot view my bill in the MyRogers app on my android but I can on my old IOS device. On the android it says "Billing details are not available for this account. Only those who manages your telecommunications service can view this information...

Speed Test Failing on MyRogers App

Anyone else having this issue? I used to successfully use the Speed Test feature on the MyRogers app, and for the past 2 weeks it keeps Failing.I tried clearing the app cache as well as uninstalling and reinstalling the updates (as you can not delete...

Abby5958 by I've been around
  • 1442 Views
  • 1 replies
  • 0 likes

Resolved! Ignite TV App - Issue Signing in on Second Device

Hey there,   I'm a fairly new subscriber to IgniteTV. We have two boxes at home and the service is working great. I've also managed to install the IgniteTV mobile app on my phone (Samsung S10+) and it also works fine.   However, I'm having an issue i...

Rogers App and spam emails.

why after being forced to sign up and use the rogers app. And all the hours spent on the phone to stop spam emails from rogers. Why now all of a sudden do i start getting my bill emailed to me?Make up your mind. Never received a bill via email before...

Cdales720 by I've been here awhile
  • 2841 Views
  • 9 replies
  • 0 likes

Resolved! Ignite TV App on Tablet Connected Through Hotspot

I would like to watch Ignite TV on my tablet since it has a bigger screen than my cell phone.  I am connected to mobile data and the Ignite TV app work on the phone, but if I enable the phone as a hot spot and then connect the tablet to it, I discove...

chealey by I've been around
  • 1978 Views
  • 1 replies
  • 0 likes

MyRogers App - Sign in button not clickable

Hi there, I am unable to Log into My Rogers App on my IPhone. It lets me log in when I google my Rogers.com. Help with logging into my Rogers app. It lets me type in my username and password and the sign in button is red but does nothing when I hit i...

NickiRossi by I've been here awhile
  • 4641 Views
  • 11 replies
  • 2 likes

Resolved! My Rogers Update

Play Google says login to Google to update My Rogers app. I did. Asks again login to Google. I am. What's the problem?       ***Edited Labels***

taddeum by I plan to stick around
  • 3812 Views
  • 7 replies
  • 0 likes