Ignite WiFi Hub Hanging when trying to Pause/Unpause

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s_a_khan
I've Been Here Awhile
Posts: 2

Ignite WiFi Hub Hanging when trying to Pause/Unpause

Sometimes when i tried to pause or unpause a device it does nt work just wait sign appears and i have to clode the app and start again sometimes more than twice.

 

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RogersCorey
Moderator
Moderator
Posts: 1,430

Re: Ignite WiFi Hub Hanging when trying to Pause/Unpause

Greetings @s_a_khan!

 

Thank you for letting us know about this issue. 

 

Have you reproduced this issue on multiple devices or have you only ever used just one device to pause/unpause? Have you attempted yet to uninstall/reinstall the app? I'd also like to make sure that your device is current and running the most up to date version of your respective operating system.

 

Please let me know so that I can determine the best path towards a potential solution for you.

 

Regards,

RogersCorey

s_a_khan
I've Been Here Awhile
Posts: 2

Re: Ignite WiFi Hub Hanging when trying to Pause/Unpause

hi
i just updated the app and after that once when i was using app it ask me to try again and then its work fine. i never uninstall it but i used in 2 different devices old device have more issues than the new one. hopefully it will work fine after update
thanx