How to Pay for Online Purchases using Carrier Billing
How do you use mobile phone number as payment method for merchants online? So your purchase is charged to your phone bill. *** Edited Labels/Title ***
Forum Posts
Can't Access Ignite TV App
I need to have access to my ignite tv *Added Labels*
Received SMS verification code but didn’t ask for one
Hi, I just got a text message from the usual Rogers number (where I’ve received messages before) with a verification code. I didn’t request one, should I assume that someone is trying to access my account?Thanks **Labels Added**
No notifications received with parental control on
Hello,My setup is enabling parental control on all devices. All these devices are not receiving notifications from any social media software or email (whatsapp, Instagram, gmail, Outlook etc..). If I switch to 4G, notifications are immediately receiv...
Protected Browsing blocking non-malicious websites
Hello,Why you are blocking https://stackoverflow.com"Stack Overflow" when parental control is on?My kids need it for their studyAny help?ThanksJamil **Labels Added**
MyRogers App Payment History Option
Unable to find payments made in app: I find it very frustrating, & a little unbelievable for a communications company, that payment history is not available in the app. *Added Labels*
Unable to make a payment via MyRogers app
I tried making a payment on my Rogers account using the Rogers app on my iPhone. Funny, the app won't accept my card info (CVC code specifically). I hop onto my desktop Windows machine, log into Rogers and try to make a payment with my Visa debit car...
Data Manager
I have 2 lines on ShareEverything. Only primary one is assigned as a “data manager”. Is there a way to prevent second line from turning data “on”, once it turned off by data manager? ***Added Labels***
TSN App
Trying to access TSN 5 on the TSN app but won't allow me to wondering how to fix this.
Ignite Wi-Fi app needs a "no internet option"
My biggest reason for using the Ignite Wi-Fi app is to remote check on the status of the Gateway and pods when my internet appears to be offline. My goal is to reboot the modem w/o physically unplugging it/replugging it. But because the app always wa...
Ignite WiFi Hub Hanging when trying to Pause/Unpause
Sometimes when i tried to pause or unpause a device it does nt work just wait sign appears and i have to clode the app and start again sometimes more than twice. *** Edited Labels/Title ***
Ignite WiFi Hub - Scheduled downtime not working
I have downtime scheduled on my kids iPhone and iPad and it’s not working... even though my ignite app says the downtime is schedule; I continue to see my kids able to access the internet on their tablets. It worked when I first set it up for a day o...
Resolved! Unable to Access MyRogers via Browser.
My Rogers will not launch. Why does My Rogers not launch when I select it. ***Edited Labels***
Live TV interrupted by resolved Amber Alert
When I try to watch live tv with the app, viewing keeps being interrupted by Amber Alert that was resolved 8+ hours ago ***Added Labels***
Ignite Wifi HUB Assigned Devices Showing up as Unassigned
We have created profiles and assigned devices to users. This lasted about 5 days when all of the devices then showed up as not assigned. They cannot be assigned back to users. I then discovered that they ARE still assigned, somewhere, because time...
AnyplaceTV Error "Refresh or Try Again Later"
Hello, So I noticed this started happening about a week ago when trying to use the AnyplaceTV feature on my computer. I get an error that comes up that says "TITLE HERE is currently unavailable. Please try refreshing your browser or try again later."...
Ignite TV App - Recorded Video Picture Quality
Recordings watched through the Ignite TV app are displaying poorly most of the time on my Samsung devices. Fuzzy and pixelated, like it is not playing in full HD resolution.Pausing and waiting a minute before playing does not help, if it starts poor ...
NHL Live not HD on desktop & ultawide aspect screen ratio (21:9) not supported.
Couple items: 1. The games do not stream in HD on the desktop PC/website. The PC is hardwired and the internet speed is fine. For reference, I can stream bootleg games in HD side-by-side the lower resolution NHL Live streams.... This happens with all...
MyRogers accounts automatically logging out after clicking the "Profile & settings" tab.
Hi Everyone,I'm new to this community forum.I've recently subscribed to Ignite Internet 150u, and I'm waiting for my wifi router to be delivered.After I log in into MyRogers account and select the "Profile & settings" tab, it automatically logs me ou...
NHL Live blocks out the wrong region.
I live in Ottawa. I purchased NHL Live and stream it through my Teksavvy DSL internet. It should block local Ottawa games. It does not. Instead it blocks Toronto games. For some reason the streaming service thinks I am in Toronto. I talked to Teksavv...
