TSN App

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hjarlette
I've Been Here Awhile
Posts: 3

TSN App

Trying to access TSN 5 on the TSN app but won't allow me to wondering how to fix this.
RogersAndy
Moderator
Moderator
Posts: 535

Re: TSN App

Hey @hjarlette!

 

Welcome to the Community!

 

Sorry to hear you're unable to view TSN5 on the TSN App! I'd be happy to lend a helping hand. Would you mind confirming the following details we can help get to the bottom of what's occurring?

  1. Are you able watch TSN5 on your TV/IgniteTV?
  2. Are you able access it via Rogers AnyPlaceTV (Or Ignite TV app, if you have the IgniteTV service)?
  3. Is this just impacting the TSN app specifically?
  4. Have you tested on any other device?
  5. Can you provide a screenshot of the error you're receiving?

 

Thanks so much!

 

@RogersAndy

hjarlette
I've Been Here Awhile
Posts: 3

Re: TSN App

1. Yes.
2. Yes.
3. Sports Centre App as well.
4. Just tried same issue.
5. Says "Playback Error Access Denied. Unauthorized user" (can't see a way to paste or attach from my phone)
RogersTony
Moderator
Moderator
Posts: 1,137

Re: TSN App

Hello, @hjarlette

 

Thanks for providing us with that additional info!

 

It seems like your online subscriptions are not registered properly does this happen on apps for other TV Networks also, such as Global TV or CTV apps?

 

When trying to sign in to the app are you re-directed to the provider login where you can enter your MyRogers login credentials? Is it at this point that you get the "Playback Error Access Denied Unauthorized User" message?

 

We look forward to your response!

 

RogersTony

hjarlette
I've Been Here Awhile
Posts: 3

Re: TSN App

I log in to the Roger sign in and I still get the play back error. Yes it's the same on all apps.
RogersZia
Moderator
Moderator
Posts: 1,292

Re: TSN App

@hjarlette, thank you for the information. We can definitely look into this for you and get this issue resolved. Please reach out to us via PM @CommunityHelps and we'll be happy to assist you. For more information on our Private Messaging system, you can visit here.

 

 

 

RogersZia