Sign-in to Rogers Xfinity app keeps looping.

[Podge]

Getting Xfinity installed in two days, told I need to be signed-in to the App when that takes place.  I have installed the App but on sign-in I get to the phase where a security number is sent to my email or text. I enter this and the screens just take me back to the Sign-in screen again, repeatedly. Tried de-installing and starting over again - same response.

Help please

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[RogersJermaine]

Hello @Podge,

Thank you for joining us here on the Rogers Community Forums!

Have you had your services installed yet, or are you just preparing for the installation? If you are still waiting for the technician visit or the couriered equipment, please wait for their arrival before attempting to sign into the Rogers Xfinity App. You would only need to confirm you are able to sign in to your MyRogers account.

If you have had the services already installed and you are unable to connect, then if you can, please provide us with some more information, such as the make and model of your phone and OS.

We look forward to your reply.

RogersJermaine

[Podge]

I have since had equipment installed and now working OK. If I had been advised prior that I could not sign-on until equipment installed by Rogers Tech, I would have saved myself many hours of frustration.  One assumes that if you can install a software product that one could log on and open it to fully test connection.

Comments by other customers on the Play Store installation indicate that many other customers have also been confused (and annoyed) by the lack of knowledge. Perhaps you could do a better error response than just continually looping back to the Sign-In area.