Rogers Xfinity Stream app - Location issue?

[Myre15]

I have already opened two support tickets for this issue and it has not been resolved yet. When trying to stream on any of my Apple devices (iPad, iPhones) with latest versions of IOS and streaming app. Whenever I try to stream LIVE Tv or recordings each device gets the error message “we’ve got a location issue. Unfortunately we can’t play this video in this country.” Even though I am at home in Ontario on my home WiFi. Have already updated all operating systems, uninstalled and reinstalled apps, checked location on IP address and still
Have no resolution. When we attempted to try it on cellular data we get the message that you need to be connected to Home WiFi to view. The tech support also unlinked and relinked the account I Believe. We are still experiencing the issue (after 2 weeks of contacts) and hope Rogers can get this resolved asap. What needs to be done to solve this issue?

[-G-]

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@Myre15 wrote:
I have already opened two support tickets for this issue and it has not been resolved yet. When trying to stream on any of my Apple devices (iPad, iPhones) with latest versions of IOS and streaming app. Whenever I try to stream LIVE Tv or recordings each device gets the error message “we’ve got a location issue. Unfortunately we can’t play this video in this country.”

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Do you have a VPN active?