Rogers xfinity app error

[lowprofile2025]

From last 2 days rogers xfinity app not functioning as before. There is only 2 tab at the bottom. Overview and Account. I cannot do parental control device management or reset modem, all those option that i did with rogers home connect app everything disappeared. Anyone having same issue? Any solution?

***Edited Labels***

[nessmarie8669]

I am having the same problem and customer service will not help me they are useless as usual

[RogersMaude]

Good evening @lowprofile2025 & @nessmarie8669,

Welcome to the Rogers Community and thank you for posting about the problem you recently experienced with the Rogers Xfinity app.

It would be quite helpful if you could provide us with a bit more details on the situation you encountered.

Does this happen on all your wireless devices (i.e. iOS versus Android)?

Have you gone through any troubleshooting steps since noticing the issue?

If it persists, we'll be happy to further assist you. Simply make sure to clear the app cache, download the latest version or delete/reinstall the Rogers Xfinity app, before trying again.

We'd like to help - Looking forward to your reply!

RogersMaude

[lowprofile2025]

Hi, not sure if you are aware, it is a nation wide outage i was told by rogers tech support team. All those thousdands steps for troubleshoot wont help as its a known issue anyway all steps done previously. Its 4 days now issue persist. Hope rogers solve this porblem as soon as possoble. Its impacting our daily life task

[RogersMoin]

Hello, @lowprofile2025.

We completely understand the frustration and inconvenience this issue has caused, especially given its impact on your daily tasks.

We are aware of the issue and are investigating the specific account that can't access the Rogers Xfinity app. It's not impacting all of the accounts.

We appreciate you reporting the issue to the tech support team. Please send @CommunityHelps a private message so we can keep you informed about the progress of the restoration efforts. We detailed more info about our private messaging in this blog. 

Regards,

RogersMoin