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MFA does not work with non-Rogers phones

abcduser
I've been around

After MFA got enabled on myrogers accounts, I am unable to authenticate using non-Rogers phone.

 

I get no text at all from rogers, and upon contacting live chat rep, they confirmed that non-Rogers phones cannot be used for MFA. Website does not mention that, very frustrating.

 

Any plans to enable MFA for non-Roger Canadian phone numbers?

 

 

***Edited Labels***

1 REPLY 1

Re: MFA does not work with non-Rogers phones

RogersZia
Moderator
Moderator

Hello @abcduser,

 

Welcome to the Community!

 

We appreciate your feedback. If the SMS fuction is not working for you, you can still choose to receive the OTP by email.

 

Please check out NEW! Multi-factor authentication FAQs for additional info.

 

 

 

 

RogersZia

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