Your power levels look fine but your SNR (across all channels) is on the low side, at the threshold where I would expect to see errors and packet loss. Looks like your area is also still being fed from an analog fibre node.
There is not much that you can do about it until Rogers fixes the underlying problem(s). At least they acknowledge that there are issues in your area. However, if you are scheduled for a Node upgrade, they won't dispatch a maintenance team.
Really, all that you can do for now is make sure that the coax signal path to your modem is as clean as possible and that you have no noise ingress inside your home.
Do you have a powered splitter between the point-of-entry and your modem? If so, remove it. It will not improve the quality of the signal -- it will amplify noise and only make things worse.
@luckee_13 wrote:
If that's the case that's a bummer. Any tech's I've spoken with have not been optimistic of an upgrade coming anytime soon.
Not necessarily. In my area, a year ago, the signal levels had been degrading for months. My SNR was at a tipping point where, depending on the outside temperature, conditions would either be fine or the SNR would drop to the point that I got uncorrectable errors and packet loss.
I looked at the weather forecast for a day (in February) where the temp would be well above zero, when I knew there would be problems, and arranged for a senior tech to check the line. He confirmed that the signal path from the tap on my street to the wall plate in my home was absolutely clean, so any problems must be upstream. He also confirmed the signal problems with my modem, and escalated a ticket to maintenance.
A few days before the tech visited, contractors were also excavating next to my local fibre node and installed an underground vault and a new above-ground cabinet. I thought, "Were the rumours true? Would FTTH finally be coming to my neighbourhood?" None of my Rogers contacts saw any scheduled work in my area.
Sadly, a team of techs came by the next day to install a new (DAA/R-PHY) fibre node in the cabinet. My heart sank because I knew I would be now stuck on DOCSIS for the foreseeable future... but at least my signal levels were absolutely pristine after they cut over to the new node.
Anyway... The point I am trying to make is that the folks at Rogers do take these neighbourhood issues seriously. There is also a good chance that the apparent lack of progress toward a fix is actually indicative that work is being planned, and that a fix could suddenly be implemented at any time, even in the middle of winter.
@KingofRome wrote:
How do you know if your on an analog fibre node or a new DAA/R-PHY fibre node?
For one thing, with R-PHY, you will probably see a huge improvement in your SNR. Mine went from 38 dB on a good day (and less than 34 dB on bad days) to 45 dB. Overall, you will have a cleaner, more stable signal.
You will eventually also see different channel configurations that will allow Rogers to realize the full potential of DOCSIS 3.1. However, before they can do that, it looks like Rogers still has some significant stability issues to resolve.
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