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Intermittent Latency and Ping Issues while Gaming

Hello, I would appreciate if a Rogers expert is able to assist me with my ping/latency issues, particularly while gaming.    - Rogers Ignite internet 1.5G service - wireless connection 5ghz and 2.4ghz bands. Have manually selected the least congested...

sharpenel by I've been here awhile
  • 1107 Views
  • 3 replies
  • 1 likes

Moving from legacy cable/internet to Ignite - questions

Due to the phase out of older cable boxes I am finally making the plunge to Ignite TV.  My understanding is that the internet service doesn't really change but I will need a new Rogers gateway.  I am currently on Ignite 500 internet with a Hitron CGN...

wayner92 by I'm a senior contributor
  • 3912 Views
  • 13 replies
  • 0 likes

Quarantining "verification" emails from Gamefound.com

Rogers appears  to be quarantining "verification" emails from Gamefound.com, so I cannot get into my account at Gamefound. Gamefound is a miniatures company that I have purchased from before but now they require me to change my password - unfortunate...

What are Rogers IPv6 settings for Unifi Routers?

Tomorrow I am moving from regular cable to Ignite and I will be switching from a Hitron CGN3 gateway to a new gateway from Rogers. I want to run the gateway in bridge mode.  My modem is a Unifi USG3.  I am not currently using IPv6 on my Unifi USG3. M...

wayner92 by I'm a senior contributor
  • 2397 Views
  • 5 replies
  • 0 likes

Resolved! How do I disable WPS in Ignite modem?

So, WPS is a security risk. Does anyone know where the option to disable it is in the settings? Tech support says you can't disable it, but I am not sure that is true.       ***Edited Labels***

Shadowbeam by I've been here awhile
  • 2781 Views
  • 3 replies
  • 0 likes

Where can I go to get help with my Rogers/Yahoo email addresses

I have 7 rogers/yahoo email addresses but when I try and sign in to make changes, I am blocked with a "Secure Your Account" message which requires the phone number of a smart phone capable of receiving SMS messages. I do not own such a phone.  How ca...

i75Dave by I plan to stick around
  • 5245 Views
  • 14 replies
  • 0 likes

Rogers Yahoo Email - emails not coming through

I'm receiving some emails with attachments and others with attachments aren't coming through.  The file size isn't large, so don't think it's that.  Previously the same person has sent me emails and they came through with attachments even.  Nothing i...

mstorie by I've been around
  • 632 Views
  • 1 replies
  • 0 likes

email security question

I have been trying to reset my mail password and the security question answer is not working how do I fix this   *Added Labels*

kitkat447 by I've been here awhile
  • 589 Views
  • 1 replies
  • 0 likes

Many Disconnects

The location should be ALL as all services are being affected, when my modem disconnects I lose it all. Not sure what is going on but I am getting a lot of disconnects lately and according to Rogers, there are no problems in your area. If this is tru...

EdH by I plan to stick around
  • 1601 Views
  • 4 replies
  • 0 likes

Regarding my internet ticket

This is the most underly anoying thing ever. It takes 4 days?? For my wifi to he requested and take a ticket? I wanted internet for my new appartmenet but now im stuck reading books and struggling to not blow through my data. If anyone has any help r...

Koryadlam by I've been around
  • 556 Views
  • 1 replies
  • 0 likes

Techinical support

After almost six months with Rogers, all of a sudden, ten days ago my laptop didn't connect to the wi-fi, it was showing 27 wi-fi in the neighboud but mine. Called Rogers, after several tentatives to solve the problem on the phone, finally after a we...

Giorgio123 by I've been here awhile
  • 1599 Views
  • 5 replies
  • 0 likes

Why can't Rogers ever solve any issues?

It's a hard pill to swallow when you've been dealing with the same problems with Rogers for over a decade with a ton of work/troubleshooting done yourself, and no resolutions. I'm starting to think Rogers just counts on people to give up and accept t...

bigdee2015 by I plan to stick around
  • 2357 Views
  • 6 replies
  • 1 likes

No wifi, cable or home phone for 11 days

We have been waiting for Rogers to fix this provision ing situation for 11 days. How long do they expect us to wait. Very disappointing with any services I have received. Perhaps it’s time to move to Bell?       ***Edited Labels***

FloryH by I've been around
  • 559 Views
  • 1 replies
  • 0 likes

Resolved! Forgotten Email Reset Security Question

I have forgotten my email password and trying to reset it, but I also have forgotten the answer to the security question. Is there a way to reset or get this? I no longer have a Rogers account but have recently moved my emails under my niece's accoun...

lrdawson by I've been around
  • 2588 Views
  • 2 replies
  • 0 likes

How can I change assigned Public IP address

I'm using Ignite WiFi Gateway modem. I found that my current public Ip address is blocked by china firewall. so that I can not reach many chinese website. Is there a way to change my public ip?     ***Edited Labels***

yuanw by I'm here a lot
  • 4680 Views
  • 9 replies
  • 1 likes

Latency Issues: Newmarket (L3Y)

I have latency issues that are impacting both gaming and video conferencing. It is also making some web-based apps troublesome to use. The problem generally occurs between 11:00AM and 2:00PM and then intermittently in the evenings.    I typically hav...

Twendelboe by I plan to stick around
  • 1273 Views
  • 5 replies
  • 0 likes

Resolved! 2.5 Gb Ignite - Suspect it has been provisioned at 1.5Gb

Hello,    I was wondering if anyone could comment on their typical wired speedtest for the 2.5Gb package. I have a suspicion that I was provisioned at 1.5Gb, since my speedtest is a consistent 1750Mb up and down.  I am running an Asus AX89X directly ...

mclearn by I'm here a lot
  • 1032 Views
  • 1 replies
  • 0 likes

Resolved! Cannot connect my Brother printer to Ignite network

I just had Ignite installed and all my devices have gone over to the new modem/network other than my Brother Inkjet Printer. I did a factory reset on my printer and tried to connect using the wizard. It found my SSID but when I enter my password afte...

bg47 by I plan to stick around
  • 6679 Views
  • 16 replies
  • 0 likes