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Resolved! Activate Ignite Internet but keep Cable TV?

Possibly stupid question - can I get ignite internet and stay on the cable for TV (yes I know it's more expensive) or is it required to do both together?     **Labels Added**    

Laurie8 by I've Been Here Awhile
  • 633 Views
  • 3 replies
  • 0 likes

Ignite Internet Issues

I have been with Rogers with 10+ years, have their phone service, wifi/internet, and cable. We have always had some issues with the internet but most problems were eventually fixed by unplugging the modem. We recently switched to 4K/Ignite in the new...

jredd by I've Been Around
  • 3453 Views
  • 13 replies
  • 0 likes

Advanced Security - whitelist required site

Hi, We activated the Advanced security feature on our Internet service, and it occasionally blocks sites required for school projects.  I can see them in the blocked list and unblock them for 1 hour, but don't see anywhere where I can whitelist sites...

dgoveas1 by I've Been Around
  • 466 Views
  • 1 replies
  • 0 likes

Resolved! How to update my Hitron Firmware

Hi I have never updated my firmware ever where can I see if there is an update to download ?  Model Name: CODA-4582 Firmware Version 0.6.14.17   *** Edited Labels***

Bodycount by I've Been Here Awhile
  • 5447 Views
  • 5 replies
  • 0 likes

Ignite TV and Internet dropping connection constantly

This has been happening for about two months now and they have sent techs to my house four times already to fix the issue. They have replaced the modem, coax and I've replaced my ethernet cable and its still happening. Basically every few minutes my ...

Scott23 by I've Been Here Awhile
  • 1981 Views
  • 8 replies
  • 0 likes

Resolved! Ignite XB7 Modem - Connecting 2 Routers

Hi, Just recently converted over from the legacy Ignite offering where I had the Hitron CODA modem.  Everything worked fine, and I was able to connect 2 routers to this modem and run independent networks in my house. With the Ignite XB7 modem I canno...

techuser123 by I Plan to Stick Around
  • 1808 Views
  • 4 replies
  • 0 likes

How do I get Rogers Yahoo calendar and contacts into Outlook 365?

I have had a Rogers Yahoo email/calendar/contacts account since the very beginning.  All of these apps download to my MacBook Pro with no problems and 2-way sync is almost seamless (sometimes, calendar entries on my iPhone don't upload to Rogers Yaho...

BruceW1 by I've Been Around
  • 1189 Views
  • 2 replies
  • 0 likes

Move Email addresses to another Rogers account

I am relocating and Rogers is not available in the new area. I currently have 7 rogers email addresses (me, my spouse and kids) under my rogers online account. I know when I terminate my rogers service those accounts will be terminated (maybe after 9...

garyjfudge by I've Been Here Awhile
  • 2335 Views
  • 8 replies
  • 0 likes

Intermittent dropped ignite internet and TV

Jan 22-2022 over the last 3 days i have had intermittent dropped Ignite internet and TV. About every 5-10 minutes and lasting about 10-30 seconds. i have restarted modem, TV box, all units connected to modem. Tech support has restarted modem remotely...

dgiesbrecht by I've Been Here Awhile
  • 745 Views
  • 4 replies
  • 0 likes

Toronto Downtown Disrupted Internet Service with High Packet Loss

So until a few days ago, I was a Fido customer but I have been experiencing internet service that is highly degraded for over a month. Customer service could detect this from their end and every technician that came in confirmed this issue was coming...

Behesha by I've Been Around
  • 347 Views
  • 1 replies
  • 0 likes

Ignite Wifi modem trouble with android devices

I have a ignite wifi modem and there are multiple android and apple devices connected to it. The apple devices have no issue with loading webpages but the android devices are unable to load anything outside of Google search results while connected to...

Toronto35 by I've Been Around
  • 367 Views
  • 1 replies
  • 0 likes

Nest Cameras not working with Ignite

We had Legacy Internet and were running three new Nest cameras using both the Nest and Google Home apps.  The  Nest Hello doorbell camera, garage camera and backyard camera were all functioning fine on the apps.  Yesterday we upgraded to Ignite TV - ...

Cheech60 by I've Been Around
  • 881 Views
  • 1 replies
  • 0 likes

Resolved! Question on downtime schedules

I am not an Ignite subscriber (still on digital cable with Hitron modem), but I do have a question about the Ignite modem. I currently use my Hitron modem in bridged mode because it doesn't support multiple downtimes in the day. So I am wondering whe...

chank by I Plan to Stick Around
  • 463 Views
  • 3 replies
  • 0 likes

Edit WI-FI Configuration on Ignite Router

I am trying to manage the wifi configuration settings on my Rogers Ignite Router and all settings are locked.  There is a message at top of screen stating:    Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are bein...

DSHW by I've Been Here Awhile
  • 5929 Views
  • 10 replies
  • 0 likes

Resolved! Does my signal look ok?

Hi, Can some please tell me if my signals looks ok. CODA with 7.1.1.37 on 500/20 profile.   I compare them with my friend who uses CODA with the same firmware on 1gb/30 profile.   he has much better bufferbloat stats then me.   Under OFDM Downstre...

amd7674 by I Plan to Stick Around
  • 1725 Views
  • 17 replies
  • 0 likes

Resolved! Slower speed on wired connection compared to wireless

I got Ignite 500 Ultd Internet service with Ignite WiFi Gateway Modem (Gen2). I noticed significant slower speed on wired connection to the modem with ethernet cable. (On fast.com it shows only less than 400Mbps while wireless connection shows more t...

khryu by I've Been Around
  • 962 Views
  • 3 replies
  • 1 likes

Need help with ongoing packet loss issue

My Setup Running a CODA-4582U in bridge mode, connected to an ASUS router providing both wired/wireless connectivity to home devices.  Both my home and work PCs are wired, as are my PS5 and XBox One.  The rest of the family (wife and 4 kids) each hav...

Effayy by I Plan to Stick Around
  • 1189 Views
  • 5 replies
  • 0 likes

Intermittent Slow Internet / Significant Packet Loss

Since Saturday, I've been experiencing intermittent slow internet. Most notably streaming (youtube etc.) will suddenly pause; games will timeout; surfing will slow down; teams meetings disconnect/pause.   I tracked it down to lost packets. My speeds ...

hoboryan by I Plan to Stick Around
  • 916 Views
  • 5 replies
  • 0 likes