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Forum Posts

How to report vandalism to outdoor Rogers Infrastructure?

Anyone know how to reach Rogers Operations staff? I have one of their large outdoor cabinets on my property and it has been broken into with people trying to steal wiring and internet equipment. The Rogers website doesn't clearly give any information...

EZCZ by I've been around
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  • 2 replies
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Resolved! How to Access DHCP Settings

Interesting issue I'm having.  My wireless devices are on one IP block: 192.168.0.x whereas my wired devices are on block 172.16.12.x and of course they can't communicate.  The only DHCP I have is my Rogers Ignite device.  Signing in as admin I can't...

AwesomeRob by I've been here awhile
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  • 1 replies
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New Rogers FTTH Service

Well, this is interesting.  Just saw our first glimpse of an actual, modern Rogers FTTH service: https://www.dslreports.com/forum/r33078351-Internet-Finally-Rogers-FTTH-has-arrived   The picture shows a Nokia XS-020X-A ONT for connectivity.  I think ...

-G- by Resident Expert
  • 13432 Views
  • 15 replies
  • 4 likes

Modem with cellular backup

Outages will happen but for alarm systems they offer cellular backup so the service always runs.It would be great to have Rogers offer the same for internet. So offer a cellular 5g modem backup. This way you have redundant paths to the internet. Wire...

zzP2 by I've been here awhile
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  • 1 likes

Speed dropped on my internet service

I got IGNITE INTERNET 300-UNLIMITED and as of today the speed dropped drastically.  I used to get 700 Mbps and today it will barely reach 90.  Is there an outage or problem with the service?  I reset all my equipment and there's been no improvements....

Constant Issues with Rogers

I have had rogers phone for two decades and got rogers ignite internet.   My phone has issues at high speed and reduced speed.  They tell me there are no issues because their towers are working and close the tickets or just check it while I am on the...

Kkirkness by I've been here awhile
  • 328 Views
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Question on switching to Ignite from Digital

Okay, I am looking to switch to Ignite in the near future from Digital. When I do order the equipment, when does Internet service from digital turn off and Ignite start up? I have no data plan on my phone. Would Internet be available for use in order...

geddo by I plan to stick around
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Resolved! High Uncorrectable Codewords

Hi All,Recently signed up to Ignite Internet Gigabit 1.5 and have a XB7 modem. I've noticed some intermittent spikes in latency while playing online games and wanted to see whether there are any abnormalities in my Rogers network connection parameter...

Consistently dealing with jitter on my ping, online games unplayable

Hi,I am on gigabit ignite rogers internet and am consistently dealing with ping spikes throughout the day ranging from 100 ms to multiple seconds.  There is no packet loss.  I have followed up with many Rogers techs and had multiple investigations bu...

rwestlake by I plan to stick around
  • 1992 Views
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Can't achieve more than 850mbps with xb7/CGM4331COM

Hey, I was offered a rogers package and I wont get into the sale technique used, but anyway I received the CGM4331COM modem on a Ignite 1500mbps package. I have a rather complicated home network with about 6 computers and a file server that are all w...

otakunorth by I plan to stick around
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  • 34 replies
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Enabling DMZ

Hello, This should be fairly straightforward, tell me what I'm doing wrong?Find my WANIP address using whatismyip.com (done)Open Ignite HomeConnect --> Connect --> View WiFi equipment --> advanced settings --> DMZ --> Select enable (done)Provide IP a...

dbutcher2 by I've been here awhile
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Apps not working on Android when connected to Ignite Wifi

A number of my apps on my phone do not work when connected to Rogers Ignite Wifi at home. All of the apps work when I am connected to other wifi networks and to mobile data. These apps include (but not limited to) LesMills+, Nest Home, WeatherCAN, Ch...

Za1 by I've been here awhile
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  • 2 replies
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Connection dropping

I'm been connecting to my home computer via SSH for the past several weeks and I've been get dropped connections. Is this occurring to other people? I'm in the Herongate Mall neighborhood of Ottawa.       ***Edited Labels***

hangint3n by I've been here awhile
  • 603 Views
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Ignite Gateway Gen2 XB7 modem keeps disconnecting randomly

Just upgraded to the latest Rogers offering, plus got a new aerial incoming cable, and the modem keeps disconnecting and reconnecting a few times per hour. Connection goes down, and immediately starts reconnecting, generating a disconnection of abo...

321321321 by I've been here awhile
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Resolved! Fibe or fibe powered?

Bell is digging in my neighborhood, and I assume will offer me 8Gbps soon. Rogers SAYS they have fibe-powered in my 'hood, but these are the original cable wires from 33 years ago. They say they can give 1.5 Gbps max - how? Is this compression and ot...

1tpg1 by I've been here awhile
  • 3342 Views
  • 15 replies
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Stuttering TV and high packet loss in games

Hi folks - Over the past couple months I've been having issues with our internet (I'm not sure but it seemed to correspond with an upgrade to the 1.5 gbps plan). I've already contacted support and they sent a contractor to the house who replaced a co...

Mkrbc by I'm here a lot
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Rogers Outdoor Pedestal

Hello!I am having a house built and just found out that there will be a Rogers cable box on our lot. I am concerned about this as my neighbour’s pedestal burst into flames last year after being serviced (I guess the heat gun was used and some debris ...

Pihc11 by I've been here awhile
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  • 30 replies
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Shoddy Connection/No Connection Toronto

Brand New Ignite 3 days ago. Same issues as older modem. All week I’ve been having what started as intermittent connection and now now connection yet a Green Light flashes away.!I unplugged and reset many times. Yesterday morning in woke up had a cal...

LPToronto by I've been here awhile
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Throttled internet

How about fixing your internet!!  I pay for high speed as we have gamers in the house and games have been unplayable for about 2 weeks.  Enough already with your service.  Say something or fix it........   *Added Labels*

kathy522 by I've been around
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Internet Still Not Working

When service will be restored. Email said 6hrs to 12 hrs yet it went byond that time frame. This reminds me Previous black out all Rogers lost power even 911 was not accessible hope Rogers install Redundancy back up system that will stop Future issue...

x35raptor by I've been around
  • 622 Views
  • 5 replies
  • 0 likes