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Forum Posts

Node Congestion

Rogers has identified node congestion in my neighbourhood and has done nothing about it for a year I've been dealing with an issue for almost a year now at home with high latency, packet loss and sometimes absolutely no internet. I initially called R...

flash67 by I'm Here A Lot
  • 4091 Views
  • 37 replies
  • 0 likes

Difference Between Legacy Internet and Ignite

I recently upgraded to the gigabit plan. The Rogers employee on the phone said that I prevously had legacy Internet, which I've never heard of before. After switching to gigabit, I requested to be shipped the new XB6 modem. Which will arrive soon. Ho...

Jawed by I Plan to Stick Around
  • 23583 Views
  • 23 replies
  • 2 likes

Two ignite wifi connections in one home

Hi everyone, I am moving in 2 a shared house next month but the presiding tenants already have a rogers wifi line..So is it possible to have 2 seperate fully functional wifi routers in one home? ***Added Labels***

Rogers FTTH Benefits

I read on the Rogers site that they started rolling out FTTH in May 2019. I also read somewhere that there's going to be no noticable difference from the current cable internet since it's still running on a Docsis network, and the only difference is ...

m4te by I Plan to Stick Around
  • 997 Views
  • 2 replies
  • 0 likes

Wi-Fi not Working MyRogers App Showing 0 MB Remaining

The Internet has been down since this morning. I called customer service, rebooted the Modem a few times, and still couldn't solve the problem. MYROGERS APP prompt: 0 MB Remaining , door-to-door service can solve this traffic problem? My Rogers Plan ...

zhy by I've Been Around
  • 1914 Views
  • 10 replies
  • 0 likes

Degradation in Upload Speeds

Upload on Gigabit Horrible Used to get my actual speed of 30 But now barley getting 3-5 WTH is going on. Rebooted my modem and everything . ***Edited Labels***

space2001 by I Plan to Stick Around
  • 8251 Views
  • 69 replies
  • 1 likes

Why is Rogers duplicating some of my sent mail?

I have a rogers.com email address and some (but not all) emails I send from this address are duplicated in the Sent email folder. I can send them from Outlook on my computer and I get duplicates in Sent, or from my Blackberry phone and I get duplicat...

Transfer Email Contacts

How do I transfer my csv email contact list from my computer document file to my yahoo email account **Labels Added**

Help - How to find router MAC on xb6

Hello,So I have set my xb6 technicolor into bridge mode and I have hooked up my xr500 nighthawk as a router. The issue I am having is that I get way higher pings. I have read from the xr500 forums that a fix would be to get my old routers Mac which i...

catalano11 by I Plan to Stick Around
  • 1552 Views
  • 6 replies
  • 0 likes

Company VPN being Randomly blocked

Our company is using an IPsec VPN, and various staff members with rogers are randomly now unable to access the network now. No network changes for any of them, various modems. We've taken their laptops/devices to other locations with rogers networkin...

Internet caps suspended due to COVID19

I don't have Rogers Internet, but this looks good for those who do and have data caps. https://globalnews.ca/news/6673413/coronavirus-rogers-data-overage-fees/?utm_medium=Facebook&utm_source=AM980London ***Added Labels***

OLDYELLR by I'm a Senior Advisor
  • 3431 Views
  • 33 replies
  • 0 likes

Resolved! Standalone Internet With The XB6 Modem

XB6 modem without Ignite TV?? Okay, this is new: Instructions on how to install the XB6 gateway... and the self-install video suggests that it it no longer exclusive to Ignite TV. https://www.rogers.com/customer/support/article/how-to-setup-your-igni...

-G- by Resident Expert
  • 5524 Views
  • 18 replies
  • 1 likes

Resolved! Can't Download Pics or Videos on WiFi

Just switched over to Rogers internet at home yesterday and now I cannot download any pictures or videos through wifi on WhatsApp *Edited Title & Labels*

sann28 by I've Been Here Awhile
  • 19767 Views
  • 135 replies
  • 1 likes

Connecting through VPN on a connected router not working

Hey everyone! Rogers Modem: Hitron CODA-4582U TP-Link Router: Archer C9 Goal: Connect the above router to the Rogers modem/router so that I can have a separate WIFI network that goes through VPN, while the original Rogers modem/router goes through re...

Coaxial cable replacement

Right now I have coaxial cable running from the Rogers box on the side of the house to my living room (digital cable pvr), an upstairs office (modem) and the basement (not in use). I want to get rid of the run from the basement, and move the run from...

ldewit0 by I've Been Around
  • 5202 Views
  • 1 replies
  • 0 likes

Resolved! XB6 - Connecting ASUS Router

Greetings All, It's been a . week for me with unauthorized movies being charged to my rogers bill and no one knows how this is happening. But I have another issue! Just a few hours ago I had Rogers ignite system installed. I'm trying to lower my Roge...

Xdj by I Plan to Stick Around
  • 7243 Views
  • 55 replies
  • 0 likes

Ignite Wifi Gateway (Arris XB6) vs. Old Hitron Gateway

We recently got the ignite bundle with tv and internet, we cancelled it because we were mislead and are sticking with legacy internet with Hitron modem. I still have the Arris XB6 and ignite tv box unopened. i know i have to return the TV box, but wh...

imeem by I Plan to Stick Around
  • 15569 Views
  • 12 replies
  • 0 likes

Requesting installation of FTTH (Fiber to the Home) internet?

I was a Rogers customer before. months ago, one Rogers rep knocked on the door to notify me that the FTTH is available at my address and told me someone will come to. install FTTH for me if I switched to Rogers interenet. and I also saw some workers ...

MichaelL by I've Been Around
  • 15101 Views
  • 46 replies
  • 0 likes