We just had Ignite 1.5 gig installed and my old mesh network (TP Link AC1200) doesn't seem to play nicely with the new modem - it drops the speed down to under 10 mbps! Any suggestions on which mesh network to go with? (I'm not interested in renting ...
Hi, I've been having ping spikes while gaming for the last two months on a pc connected via ethernet. The lag isn't all the time but happens roughly 20% of the time while gaming. However it ruins the experience. I've tried changing ethernet cables....
Hello 3 times i called your customer services then transferred to technical support but noone could help us with internet issues.My husband and i bought iPhone 15 plus from you and signed contract for 2 years.But from transferring our provider from k...
Hi all, I have a question about Ignite modems and speeds. I recently was upgraded to 1.5GB Ignite internet but I know that my current setup will only allow a max of 1GB speed (my computer's NIC is maxed at 1GB; and my cables are only Cat5). So, I ...
Hi all! We recently switch to Rogers ignite internet. Calling on whatsapp is becoming impossible as all we see is many pixels and not a whole image. Any suggestions? *Added Labels*
Hello, For the past month I have not been able to play online games at all as I would suffer lag spikes. In Call of Duty It shows a "Pack Burst" message and the game stutters every few seconds repeatedly. This happens on both PS5 and PC, but did no...
For the last 2~ or so months I've been dealing with really bad ping spikes while gaming (making it borderline unplayable at times).I always use an Ethernet cable, and have tried multiple cables, have rebooted the modem countless times and the issue s...
Hi - What is the MTU (maximum transfer unit) for my modem? White ignite gateway. I logged into the modem and can't find the value. Does anyone know what the value is or where I can fine it? Thanks *Added Labels*
I'm trying to help a friend out, just over a year ago she upgraded to 1.5G service and the new connection is been a complete headache. After the upgrade she received a new modem and it constantly had issues with dropped connections intermittently. ...
We're going to be leaving Rogers soon. We have just been using the yahoo/rogers webmail for years, so have no backup or copy of old email. I have a gmail account I'll be using from now on, but can't get anything working to migrate my old email ov...
Happy Thanksgiving Everyone, Has anyone else had the same problem as me when trying to access the https://www.rogers.com/ homepage? It seems like a ridiculous question to ask! However, for reasons that escape my understanding, the root URL addr...
Does anyone have their Ignite wifi network set up to back up their Mac wirelessly and automatically using Time Machine and an external hard drive? Is there a way to connect an external hard drive to the Ignite box so it's findable on the network? ...
I recently upgraded to a high end gaming router and my wifi and speeds have substantially improved.To do this I put the Hitron GB router (4582U) on bridge mode and am currently using it in conjunction with my router on modem only mode.I invested in a...
Hello all, I recently upgraded to the 1.5Gbps service and got a bit of a download bump but not quite the speed I was expecting to see. My download speeds are very consistent but max out at 1192 Mbps dowload with 54 Mbps upload. Prior to the upgrade...
I really don’t what’s going on with you guys, had 4 internet outages within a week and i have to drive in between to work in between meetings just to continue working (even though it’s work from home for me). I really can’t believe I am paying more t...
Hi, I was scheduled to get an XB8 last week after I was told they cannot ship it to me as a Rogers Tech needs to come in an swap the modem, run tests and ensure its functional before leaving. They guy shows up 1 hour after the timeslot has ended with...
Looking to get a modem replacement without sitting on hold for hours.I have 1.5GB internet but only a gen 1 modem.How can I get a gen 2 or even better a gen 3 modem? ***Edited Labels***
Two weeks ago i went from the 500mbps speed package to the 1.5 gbps. However, my speed has not changed. Wifi desktop computer is getting 48mbps on the Rogers speed test. Rogers guy says i have the latest modem, xp7, but i don't see that on the descr...
Hi! Hoping someone from the Roger’s team can help me as we experienced an outage last week (before the DNS issue) and since then our speed has dropped tremendously (about 70mbps download consistently)I’m in Toronto using the Ignite XB7 modem **Labe...
Right now I use the XB7 in bridge mode and use my own router for everything. Problem is it's not a wifi 6 router and I'm only getting about 500 mbps standing right next to it. The reason I'm using the modem in bridge mode and using my own router is b...
