Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

1.5 GB - Connection drops Gen 2 modem in Heartland Mississauga

I logged a case with Rogers.  As per them there is no issues in the connection. I will get speed up to 700-800MBS despite of I am paying for 1.5 GB connection. They have no solution for sudden connection drop issue. If the they send the technician, a...

rshardha by I've been around
  • 756 Views
  • 2 replies
  • 0 likes

XB8 Modem Availability Update?

Does anyone have an update on whether XB8 modems are available now? For the last 1yr, I've been told by various Rogers staff that they're on back order or out of stock but haven't heard anything lately.   Any updates appreciated.   **Labels Added**

nagasur by I plan to stick around
  • 1035 Views
  • 1 replies
  • 0 likes

When is Rogers updating to Fibre in my area

I live in Scarborough in the M1C area and wanted to know when Rogers will be upgrading to the Fibre as we are still on coax lines going back 35 years here.   **Labels Added**

Alex4161 by I'm a senior contributor
  • 1306 Views
  • 1 replies
  • 0 likes

Advanced Security in Ignite WiFi Hub

Hi,   I cant find much information on this other than this FAQ post - https://www.rogers.com/support/internet/advanced-security-faqs   Do I need it on? or leave it off.  Anyone has personal experience with this?   Thank you.     ***Added Labels***

qdu1128 by I've been here awhile
  • 4633 Views
  • 6 replies
  • 0 likes

Re-did Coax wiring - Signal strength check? Attenuator suggestions?

Hi All!   1500/50 profile. XB8 modem. Hard wired to a switch+some other hubs.   I just replaced a split RG59/RG6 cable run with brand new RG6 directly to the grounding block @ the Rogers Box. I removed a -3.6db splitter.   Currently, I have a 9db Ret...

6ixwatch by I've been around
  • 491 Views
  • 1 replies
  • 0 likes

Wifi Mesh

Hey, We have Ignite Internet and bought an Eero extender before realizing you need an eero router for it. Would the TP-Link AC1900 Wifi extender work?  https://www.amazon.ca/TP-Link-AC1900-Range-Extender-RE550/dp/B08TLT65WM/ref=asc_df_B08TLT65WM/?tag...

Resolved! IPv6 stopped working...

As of last Saturday I noticed that IPv6 is not working reliably. I have opnsense router and Rogers modem is in bridge mode, I am on Ignite 500 package. I did not change any settings or upgraded router. All is in the same state as it was for few month...

Leone by I'm here a lot
  • 3164 Views
  • 6 replies
  • 1 likes

Rogers Ignite Portforwarding not Working

Hi, I'm trying to open a couple of ports on my router for my PC for gaming. I tried open the ports on the app  through the phone, it says the ports were opened, but when I check if the ports are open via 'telnet' command in cmd, they say it's closed,...

shrekitnam by I've been around
  • 6893 Views
  • 11 replies
  • 1 likes

Slow Speeds 1.5GB - Went from fast to crawling slow instantly.

Hi   I (mostly) haven't had any issues with Internet the past year+ on Rogers. I was downloading through usenet at high speeds for roughly an hour, and then all of a sudden the speed dropped.   I can no longer even make a connection to my newsgroup. ...

email password reset

can't remember secret question answer             ***Edited Labels***

OPC1 by I've been around
  • 434 Views
  • 1 replies
  • 0 likes

Internet Ping Spikes

For the past couple of weeks, I've been having ping spikes (over 100ms) whilst playing games and it happens really frequently (I also believe there is packet loss). Here are the results of my ping test and traceroute: Ping TestPinging www.google.com ...

sohnphil by I'm here a lot
  • 1748 Views
  • 8 replies
  • 0 likes

Resolved! Connectivity issues

I noticed my current Roger's bundle was expired so I contacted them to get a new offer. All was done quickly but the moment the agent made the changes I lost all my services. Talked to tech support twice. No one can help. Rebooted modem. They tell me...

Terrylynnb by I've been here awhile
  • 1093 Views
  • 2 replies
  • 0 likes

Which Modem do I need.

Earlier this year we changed our bundle package from 1 gb internet speed to 1.5 gb. When the tech came in for the install, he said they were out of the 1.5 gb modem and would be back to install it. They never came back and Rogers have not been much h...

Nickel11 by I plan to stick around
  • 3837 Views
  • 9 replies
  • 0 likes

Resolved! No Internet When I Connect the New Router to XB7

I bought a new router, Netgear Nighthawk AX6600.  When I connect it to my XB7, there does not seem to be an ethernet connection.  Cables are good.  Tried in gateway mode as well as bridging,  My old router, DLINK DIR 880L, didn't have an issue.  If I...

Sneruh by I've been here awhile
  • 1423 Views
  • 3 replies
  • 0 likes

Network Drive on Rogers

I have a 1TB Seagate 'FreeAgent-GoFlex'DVR HDD (used to be the extension to my Rogers PVR). Can I connect it to my Rogers 'EasyConnect' 6.0 modem as an external HD, accessible by all users on the WiFi network?    *Added Labels*

Globe smart plug installation

Would someone please share clear simple instructions on adding globe smart plugs to my rogers home system . Thanks    **Labels Added**    

rhealey1 by I've been around
  • 663 Views
  • 1 replies
  • 0 likes