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No Internet Since August 6th

 I have been without internet since August 6th. I work from home, so I have been using my phone data. They know what the issue is, but refuse to push the ticket ahead and resolve the issue. I call in each day and am told to wait another 24-48 hours.....

Olsonl3 by I've been around
  • 295 Views
  • 1 replies
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Resolved! WIFI is Working, Ethernet is Not

I have a new Gateway (Gen2) wifi router. The wifi is working fine but nothing on the wired network is connected.  To try to isolate the problem, I have disconnected everything except for one printer.  I have restarted the printer, the router and my c...

awd2 by I've been here awhile
  • 2183 Views
  • 4 replies
  • 0 likes

Resolved! High Uncorrectable CM Error Codewords on Index 15, 16, and 17

Hello. For the last few weeks I've had a frequent packet loss, but only when gaming. I use Nvidia's Geforce NOW service, so it's basically some pretty hefty streaming. I haven't noticed any problems with Youtube or in day-to-day usage for work. I've ...

MrMinto by I'm here a lot
  • 1419 Views
  • 10 replies
  • 0 likes

Net code issue when gaming

Hi everyone ,I’ve exhausted every avenue and this is my last hope. For the last 5 years where I live I have had Rogers ignite internet. I’m a gamer and love my first person shooters like call of duty and battlefield. Something is off with the netcode...

mr_wood by I plan to stick around
  • 515 Views
  • 1 replies
  • 0 likes

Having Internet problems

Hello,I have been scammed three times and now they popped into my net work which I’m having trouble watching the TV even going on the Internet. Can you please send a technician as soon as possible to my house or give me a call.       ***Added Labels*...

Franny8 by I've been around
  • 325 Views
  • 1 replies
  • 0 likes

Resolved! How do I receive 1.5 Gbps on PC?

I'm a new Ignite Internet 1.5 Gigabit customer.    Rogers' technician installed a Nokia Optical Network Terminal (ONT) in my basement to which, my 2nd floor's ethernet cable is connected. The 2nd floor's wall ethernet port is connected to the Ignite ...

Vanana by I'm here a lot
  • 5703 Views
  • 20 replies
  • 0 likes

Internet outage

Rogers internet outage M6P postal code going into day 3. Oddly enough, Fido internet in same building is working just fine. Several projected repair/restoration timelines have come and gone. Regretting decision to switch from Bell.   **Labels Added**

MBuzz by I'm here a lot
  • 845 Views
  • 6 replies
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lenovo laptop can't connect to rogers ignite wifi

my lenovo laptop G500 connects to wifi ignite but no internet...says unidentified network even though it is correct password....the previous rogers modem worked fine.       ***Added Labels***

stevep102 by I've been here awhile
  • 979 Views
  • 3 replies
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Interruption of the Internet

Within three days there are breaks with the Internet. Quite often. It lasts from a few seconds to minutes. Rogers wrote to the mail how to solve this issue?         ***Added Labels***

MELNIK by I've been around
  • 312 Views
  • 1 replies
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SMTP Relay Server Setup

When on TekSavvy, I used smtp.teksavvy.com as my SMTP relay server from a Postfix service on Linux.   I am trying to do the same thing with Rogers Ignite. There are some hints on this forum, but none of them work.  I am receiving mail fine but cannot...

ve3nrt by I plan to stick around
  • 4653 Views
  • 23 replies
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Resolved! Will Rogers activate a used CGN3?

I have a CGN3 I bought 10 years ago which has always served me well.  I am quite happy with my present service but the modem is becoming flaky recently.  If I buy a used same model CGN3 (as a backup ) from Kijiji will Rogers activate it for me?  I am...

buddymcl by I plan to stick around
  • 1001 Views
  • 8 replies
  • 0 likes

Synology NAS and Hitron Modem

I installed a Synology NAS at home as a remote backup , I had to disable the bridge in the Hitron modem, wifi works , but the Ethernet does not for the wired computers is there a workaround in this case ?     ***Edited Labels***

Bond0071 by I've been around
  • 528 Views
  • 2 replies
  • 0 likes

Internet outage

internet service has been down since last Friday (Jul 28) but has not been fixed till today (Aug 1st). I called them the rep said the outage was fixed days ago and there's no current ongoing outage, and encouraged me to unplug the modem and re-plug. ...

User2014831 by I've been here awhile
  • 443 Views
  • 1 replies
  • 0 likes

Low signal from Rogers network

Hello, I believe I have low signal levels, less than -15 dB, on the Rogers Network coming into my XB7 Ignite Gateway (posted below). I believe less than -15 dB is outside parameters. I am runing in the officially supported configuration with no netwo...

dougnorton by I've been here awhile
  • 499 Views
  • 2 replies
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Request to Bring Rogers into our Neighbourhood

I live in a small sub-division where it seems as though Rogers was "almost" made available (there is coaxial cables run) but for whatever reason was never completed.  I believe that Rogers is available on one of the main road arteries about 1.5km fro...

altown by I've been around
  • 328 Views
  • 1 replies
  • 0 likes

Ignite TV & Service Interruptions: Scarborough Area

For the last 3 days, everyone on my street has had an area outage for some time and unstable signals.   I have opened up 3 tickets and each time I get a message that the issue is fixed which is a lie as clearly it is not.   C188128338 MAY 30 C1881966...

Alex4161 by I'm a senior contributor
  • 1081 Views
  • 5 replies
  • 0 likes

Unbearable High Ping Spikes

Ping would spike up to the thousands and it's been happening since march, it has gotten a lot worse now as it spikes by the SECOND     ***Edited Labels***

kenzite by I've been here awhile
  • 402 Views
  • 1 replies
  • 0 likes