Hi everyone,
I'm reaching out to the community because I'm at my wit's end with Rogers. Here's what's happening:
I initiated a move of my internet services with Rogers, scheduling disconnection at my old address on May 5 and connection at my new address on the same day. Due to system issues at Rogers, they couldn’t process it on time. After some delays, they finally scheduled a technician to come out on May 7.
The technician did show up and installed the equipment, but there was an issue with the connection. He opened a provisioning ticket and told me the issue would be resolved in 24-48 hours. Fast forward to 48 hours later, no fix. I called again on May 9, and they repeated the same time frame and added that I was put on a priority list.
It's now May 12, and I've been without internet for almost a week. I've called multiple times, and each interaction leaves me more frustrated and disappointed. They don’t seem to grasp the urgency of the situation. My entire family relies on the internet for work and school. I work from home, and this week has been a complete write-off due to no internet access.
I'm seriously considering canceling my services, but I'm tied into a contract with high cancellation fees. This doesn’t seem fair since I'm not getting the service I'm paying for. My new subdivision isn’t the issue either, as my neighbours who are also with Rogers have internet.
Has anyone else dealt with something like this? What did you do? Any advice on how to escalate this with Rogers or any suggestions on how to handle the situation would be greatly appreciated!
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