Forget Device
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05-13-2024
07:13 PM
- last edited on
05-13-2024
07:20 PM
by
RogersTony
I need to disconnect a device, message keeps informing me that I need to disconnect device first.
How do I disconnect a device from the Shaw Ignite app?
*** Edited Labels ***
- Labels:
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Connected Devices
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Disconnect
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Ignite
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Internet
-
WiFi
Re: Forget Device
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05-15-2024 06:31 PM
Hello @Blade_27,
Welcome to the Rogers Community Forums.
Follow these steps to remove (unlink) a smart device from Ignite HomeConnect.
- Open the Ignite HomeConnect app.
- Sign in with your Shaw ID username and password.
- Select the Home tab in the bottom navigation.
- Select the plus sign (+) at the top right corner, then select the device you want to unlink.
- Select the Unlink all button at the bottom.
Unlinking a device will remove your ability to control it from the Ignite HomeConnect app. The device will still show up in the Wi-Fi tab of Ignite HomeConnect, as long as it's connected to your home network.
Additionally please visit Shaw Support for further support.
RogersZia

Re: Forget Device
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05-15-2024 11:53 PM
