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Forum Posts

Stable Rogers DNS IP Addresses

What are some of the DNS IP Addresses used for Rogers internet? Especially since I'm now on gigabit internet.I've been using the below ip addresses for a few years and have from time to time had issues with slow websites and buffering. I've used thes...

JonSnow88 by I plan to stick around
  • 7 replies

How to disable Rogers Ignite Wifi Hub remote management?

Hi All,Modem details: Model: CGM4331COM Vendor: Technicolor Hardware Revision: 2.0 So I am trying to change my 5Ghz WiFi channel (to 36) and channel bandwidth to 20/40/80/160 option.Firstly those options were disabled for me but I found out on this f...

FTTH - XB7 Modem - DNS Errors  - Can’t Load Websites Wired & WiFi

for the last week every device on my home network is having issues loading webpages, does not matter which one almost all of them take 3 retries to load, whether its a news site, facebook, pcgamer, amazon, best buy even the rogers site. I keep gettin...

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Kimbear by I plan to stick around
  • 16 replies

Resolved! Ignite Wi-Fi Guest Access

Really want to set up a separate guest Wifi network with its own password instead of giving guests access to the main Wi-Fi and then assigning their devices to the guest profile which makes no sense. Once they have the password they can add any devic...

Resolved! Active Splitter EVO1-5U/U Replacement

Hi Everyone,When we moved to our new house 11 year ago, an active splitter was all wired in as part of the house. this device takes the incoming coax signal from Rogers and distributes the signal to all coax outlets thought the house.The device is an...

Edgardo1956 by I plan to stick around
  • 13 replies

High Ping/Latency, unable to play game for month now.

Pretty sure I'm not the only one but for the last months or so I have been having high ping/latency during gaming, I play shooter so its crucial to have a low ping.   Called techs to come to my place 3 times already and the last time I was told I'm n...

Lee03 by I've been around
  • 3 replies

Rogers wifi pods gen 2 hard wired?

I just got my new wifi pods yesterday and I hard wired them into my modem. And they keep havejng a flashing green light and the ignite app says they are offline, it’s almost like they are always rebooting. When I unplug the Ethernet wire everything w...

Pgrecs by I've been around
  • 2 replies

Connecting Ignite WiFi Pods via Ethernet

Can I connect Rogers Ignite Pods to the Modem via Ethernet to improve connection speed?   The tech who installed my Ignite originally told me if I ran ethernet between the modem and the pods, then any devices connected wirelessly to the pod would hav...

Resolved! Rogers Ignite modem latest firmware version

I understand that I can't manually update Rogers Ignite modem firmware, but could someone tell me what the latest version number is?  Mine is currently stating   *Added Labels*

Resolved! Ethernet ports on new XB7 modem

Does anyone know why the number 4 ethernet port has an orange bar beside it?   *** Edited Labels ***

WeidS by I've been here awhile
  • 2 replies

Resolved! Frozen account

If my internet account was frozen for non-payment and I pay the bill, will it automatically work again or do I have to contact Rogers to reinstate it?

Flowygroyg by I've been here awhile
  • 1 replies

FTTN - Spaghetti Cables to Simplify

Hello y'all I recently got Ignite 1.5Gbs and I'm awaiting my modem.  I live in a condo in midtown Toronto. The previous owner had installed Cat 5e, coax, and cables for phone and a security system. I do not use the coax(no cable) or the phone or the ...

Resolved! Ping Spikes on ethernet

I have been having issues with my rogers internet for months now. I get really bad ping spikes while gaming connected to ethernet. My current network is setup like this,    I have even tried connecting directly to the modem but I still get ping spik...


Router/modem login

It would be nice to have Multi-factor authentication to log in to Ignite Router/Modem ,  as I have had someone not from my home change the password for the login.   It has happened 2 or 3 times now so I have to reset modem to get access..   *** Edite...

sierra1989 by I plan to stick around
  • 3 replies

2.4 switch to 5g

I have a tablet connected by 2.4g, but some things streaming from my tablet is choppy, would switching to the 5g help with the choppiness?If so how would I go about changing it? Some apps require the 2.4 such as my security camera so I don't want to ...

gordow by I plan to stick around
  • 3 replies

Constant Lag and High Latency

I am not sure what to do. The tech has been onsite and phone supportUnfortunately I have the same problem for last few months. It has never real gone awayLast week a tech came in, changed the filter, and that didnt make any difference. Instead my dow...

nitinc by I've been here awhile
  • 1 replies