Neither of you guys are wrong.
I've tried to stream since 2014 - always thought it was a computer-related issue. Upgraded my computer, still had issues streaming. Decided in 2016 to give it a shot and upgrade my Internet plan in order to facilitate being able to stream. Went from a grandfathered 10/2 to the 100u.
Needless to say, I've thrown my money at literally nothing. The amount of issues reported by others over the years are always the same. Internet might be fast, but it is always ever inconsistent. In fact, it would be wise to say that the internet that Rogers sells to its customers is reliably inconsistent.
Since you guys were doing your research and I thought that I'd be able to pitch in once I got my node connectivity issues over the past 3 months -finally- solved (and even then that's questionable since I know my connection dropped -twice- within the same hour last night), here's further evidence to prove your claims:
3500 mbps test stream to the Chicago server was fine for the first 55 minutes, then:
For those unfamiliar - the red box in the lower right-hand corner indicates that anyone that attempts to watch the content you're trying to stream will be met with inconsistent buffering issues from now until the moment you decide to stop it. But they end up watching someone else with a reliable internet connection instead.
Rogers has single-handedly crushed my dream or desire to stream gaming content because of my inability to do so. Seriously, what's the point in any of us trying to?
I am having the same issue. I previously used Tek Savvy at 75/10. Spent countless hours on the phone and support tickets. They changed my lines, and eventually said it's Twitch's fault.
I recently moved and got Rogers 150u package (150 down, 15 up). Same exact problem. I am trying to stream 1080p-60fps at 6000 kbps and it's constantly fluctuating between 4000-6000 kbps, with at least 15% dropped frames. Tried streaming to Chicago, New York, Toronto. Same issue on all servers.
The quality column indicates the level of fluctuation in the stream. If it is below 80, you will have dropped frames. The closest servers to my area have incredibly bad connections.
Yup, there's definitely some problem with Twitch streaming. Either in the Hitron modems, the network/routing or a combination of both. This is going to take a test session with a technically adept streaming volunteer, @RogersDave, and Twitch engineering staff to sort out the issues.
Tech guy came over, he was just like the last one.. Completely clueless and asking me to do speedtests and telling me to not use a different router with the CODA modem.
I have 2 issues right now. Randomly having drops in upload speed, and while only using CODA modem, my upload goes to 0 completely, but it doesn't do that when I use the netgear router. So the issue is with the CODA modem, didn't have this issue with CGN modem.
Im really tired of paying for this poor internet.
Picture above is a 2.5hrs stream, 3 hours ago. After the technician told me that there's no issue with anything. Made me reset everything. I even showed him the issue and dude says it's normal.
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RogersTony
Twitch streaming issues since years now.
Why is no one on this? Been asking for help since forever and no one seems to care about this.
It's impossible to stream on twitch. I have a decently sized stream and I can't grow it anymore because of this issue coming back again and again.
I have switched modems countless times, upgraded firmwares on all of them, trial firmware on CODA. Bought a new router, used it in bridge mode and problem is still there.
Some days I can stream for 10+ hours without dropping frames.
And then some days I can't even stream for 5 minutes.
Like come on, I pay for 30mb upload and you guys can't give me 5mb out of what I pay? Gigabit speeds, you guys really need to increase the upload speeds in the gigabit package. Bell has better upload speeds in their 150fibe package.
Like I've been so worried about it that I do test streams before I go live
Picture below is a test stream, for 30 minutes 0 dropped frames, constant 6000 bitrate.
and then when I started the stream, this is what happens, it starts off smooth, drops frames for 10 minutes and then smooth again for couple hours and then just completely dies, forcing me to end the stream.
Picture below is a 10 hours 30 minutes stream when it was pretty bad in the starting and pretty good for the rest of the stream for 9 hours.
Straight up throttling whenever Rogers want to I guess
Upstream and downstream signals if it matters.
@Datalink wrote:@junk222, when you were with TekSavvy, did you have the same issue in terms of dropped frames, and if so, what were you using for a modem? Was it a Hitron CDA3, CDA-RES or Cisco DPC-3848V which are all Intel Puma 6 modems?
I had the same issues with Tek Savvy as it was over Rogers cable lines. I used a Hitron CDA3 modem.
This was my attempt yesterday. During peak hours it is absolutely impossible to stream anything. However even after peak hours it's awful.
Before you think this is because of my modem, I power cycled it before I started the stream on this day. Just in case the signal strength on downstream is within -2.0 to 1.0 dBmV, and 34.0 dBmV on the upstream. I believe this is within accepted range.
Even doing a speed test to your own servers I am getting well below the 15 Mbps that I pay for in upstream.
Yeah seems like they just don't care about upload, no wonder they have 30mb upload on a gigabit plan.
Todays stream, 2 hour long, 25000 dropped frames.
Daily post that this needs to be fixed.
3hrs stream - 15000 dropped frames, Forced to stream at 2500 bitrate which is the quality of 160p resolution
I pay for 30mb upload and I expect at least some of it to stream at 6000 bitrate (6mb upload pls) ?
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RogersZia
I'm bumping this, since I've experienced the same problems. There should be more done to fix this, it's incredibly ridiculous that the only "fix" is to pay for a VPN.
I just got installed with Rogers and I have a decent viewership on Twitch and Stream every day. As such, I was excited to get the 150/15 package so I could bump up my bitrate and let my viewers get a better experience. As such, the opposite Is becoming the case. I'm not sure how far out of spec my numbers are, but below I've included a picture.
Symptoms: The connection will be fine for 5-6 minutes, then completely drop to 0 and recover after a few seconds and this happens consistently and is very jarring. I'm paying for consistent 15mbit upload and 4500bitrate is too much for it to handle apparently because it wont hold steady at that rate. I've tried multiple streaming platforms(youtube/smashcast/restream/Twitch) and different ingest servers and this problem persists. I'm not on contract, but I expected a lot better than what I'm getting, even after just a little over a week. Any help here?
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