Hi all,
Since last week, I've started to get really bad lag spikes while gaming. I'm getting this on all PCs in the house (connected via ethernet direct to modem). Internet speeds and latency are fine when checking speedtest, but every so often the latency shoots all the way too 900-1000ms which makes most multiplayer games unplayable, not to mention dropped video calls and so forth.
I reached out to Rogers through chat, and was told that Rx may be disturbed in the area, and a ticket would need to be put in for "Rx out of spec".
How long would something like this take to resolve? It's been a couple days, but just trying to get a sense. Is there anything I can do in the meantime as a workaround?
I've included my downstream and upstream bonding values for perusal in case there is something I've missed.
SNR and Power level seem to be off a bit, but could this be stemming from the Rx issue?
Any insight is appreciated!
Model:CGM4140COM
Product Type:XB6
Channel IDLock StatusFrequencySNRPower LevelModulation
|
Downstream
|
Channel Bonding
Value
|
|
19
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
669 MHz
|
627 MHz
|
849 MHz
|
855 MHz
|
861 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
597 MHz
|
603 MHz
|
609 MHz
|
615 MHz
|
621 MHz
|
633 MHz
|
639 MHz
|
645 MHz
|
651 MHz
|
657 MHz
|
663 MHz
|
675 MHz
|
681 MHz
|
687 MHz
|
693 MHz
|
699 MHz
|
705 MHz
|
711 MHz
|
717 MHz
|
723 MHz
|
825 MHz
|
831 MHz
|
837 MHz
|
843 MHz
|
350000000
|
|
43.6 dB
|
43.2 dB
|
43.7 dB
|
43.9 dB
|
44.4 dB
|
42.7 dB
|
42.9 dB
|
42.6 dB
|
42.9 dB
|
42.9 dB
|
43.1 dB
|
43.2 dB
|
43.2 dB
|
43.2 dB
|
43.3 dB
|
43.4 dB
|
43.5 dB
|
43.4 dB
|
43.6 dB
|
42.7 dB
|
43.5 dB
|
43.1 dB
|
43.4 dB
|
43.1 dB
|
43.4 dB
|
43.6 dB
|
43.5 dB
|
43.9 dB
|
44.4 dB
|
43.9 dB
|
43.7 dB
|
44.2 dB
|
38.6 dB
|
|
8.0 dBmV
|
6.8 dBmV
|
7.9 dBmV
|
9.1 dBmV
|
9.7 dBmV
|
6.4 dBmV
|
6.8 dBmV
|
6.2 dBmV
|
6.7 dBmV
|
6.8 dBmV
|
6.6 dBmV
|
7.2 dBmV
|
7.1 dBmV
|
7.7 dBmV
|
7.2 dBmV
|
7.7 dBmV
|
8.2 dBmV
|
8.0 dBmV
|
8.2 dBmV
|
8.2 dBmV
|
7.6 dBmV
|
6.9 dBmV
|
7.9 dBmV
|
6.7 dBmV
|
7.6 dBmV
|
8.1 dBmV
|
7.9 dBmV
|
9.2 dBmV
|
9.8 dBmV
|
8.6 dBmV
|
8.2 dBmV
|
9.5 dBmV
|
1.8 dBmV
|
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
Channel IDLock StatusFrequencySymbol RatePower LevelModulationChannel Type
|
Upstream
|
Channel Bonding Value |
|
1
|
2
|
3
|
4
|
|
Locked
|
Locked
|
Locked
|
Locked
|
|
21 MHz
|
25 MHz
|
32 MHz
|
38 MHz
|
|
2560
|
5120
|
5120
|
5120
|
|
44.5 dBmV
|
48.8 dBmV
|
48.8 dBmV
|
49.3 dBmV
|
|
QAM
|
QAM
|
QAM
|
QAM
|
|
TDMA_AND_ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
