Rogers Ignite Gigabit Very... very Slow Speeds

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I Plan to Stick Around
Posts: 15

Re: Rogers Ignite Gigabit Very... very Slow Speeds

My GigaBit Internet is very very slow. Just getting only 100 mbps. Complained so many times. No action taken

did modem reset and all reboot and no help.

Resident Expert
Resident Expert
Posts: 13,952

Re: Rogers Ignite Gigabit Very... very Slow Speeds

How are you connecting to it?  Wired or wireless??

And how/where are you doing the speed test?



Resident Expert
Resident Expert
Posts: 6,154

Re: Rogers Ignite Gigabit Very... very Slow Speeds

@nbalusani can you log into the modem, navigate to the STATUS .... DOCSIS wan tab and copy the Downstream Overview, all the way to the very bottom of OFDM/OFDMA section.  Select or highlight that entire table area, right click ..... Copy.  Then open a new post and right click .... Paste.  That whole table should past into a post so we can check the current signal levels.  

 

If you're connecting to the modem via ethernet, can you have a look at the back of the modem, specifically the connected port LED.  If its flashing amber, that indicates a 1 Gb/s connection with the connected device.  If its flashing green that indicates a 10/100 Mb/s connection with the connected device. 

 

 



I Plan to Stick Around
Posts: 15

Re: Rogers Ignite Gigabit Very... very Slow Speeds

I am having same issues with my Gigabit internet service. Dead slow. I am thinking of switching to different provider

Moderator
Moderator
Posts: 1,072

Re: Rogers Ignite Gigabit Very... very Slow Speeds

Greetings and welcome to our Community @nbalusani!

 

Our intrepid Community members @Gdkitty and @Datalink are trying to help you out with your Internet here.

 

If you would be so kind as to answer their questions, you may be able to find the solution you seek! 

 

Regards,

RogersCorey

Resident Expert
Resident Expert
Posts: 6,154

Re: Rogers Ignite Gigabit Very... very Slow Speeds

@nbalusani , understand that, and that is why we're asking for more information from you in order to assist you.  Without that information, we can't help.  

 

If you switch to TPIA cable provider, and you're already having cable issues, that switch to a TPIA will make any resolution more difficult and drawn out, due to the demands that the larger companies place on the TPIAs before a field tech is dispatched.  That's the reality of the relationship between the larger cable companies and the TPIAs. 



I Plan to Stick Around
Posts: 15

Re: Rogers Ignite Gigabit Very... very Slow Speeds

what information you are looking. Tech already came to the apartment and said bandwidth is shared. So he can not do anything. May be better to switch to Bell?

I Plan to Stick Around
Posts: 15

Re: Rogers Ignite Gigabit Very... very Slow Speeds

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 603000000 256QAM -0.100 9 38.983
2 849000000 256QAM -4.300 2 37.356
3 855000000 256QAM -4.100 3 37.636
4 861000000 256QAM -5.000 4 37.356
5 579000000 256QAM 0.300 5 38.983
6 585000000 256QAM 0.000 6 38.983
7 591000000 256QAM 0.000 7 38.983
8 597000000 256QAM 0.200 8 38.983
9 303000000 256QAM 5.200 1 40.946
10 609000000 256QAM -0.300 10 38.983
11 615000000 256QAM 0.000 11 38.605
12 621000000 256QAM 0.100 12 38.983
13 633000000 256QAM 0.300 13 40.366
14 639000000 256QAM -0.400 14 38.605
15 645000000 256QAM -0.500 15 38.605
16 651000000 256QAM -0.500 16 38.983
17 657000000 256QAM -0.700 17 38.983
18 663000000 256QAM -0.700 18 38.983
19 669000000 256QAM -1.100 19 38.983
20 675000000 256QAM -1.200 20 38.983
21 681000000 256QAM -1.300 21 38.983
22 687000000 256QAM -1.400 22 38.983
23 693000000 256QAM -1.200 23 38.983
24 699000000 256QAM -1.200 24 38.983
25 705000000 256QAM -1.100 25 38.983
26 711000000 256QAM -1.000 26 38.983
27 717000000 256QAM -1.600 27 38.605
28 723000000 256QAM -2.000 28 38.983
29 825000000 256QAM -3.900 29 38.983
30 831000000 256QAM -3.700 30 38.605
31 837000000 256QAM -4.100 31 37.636
32 843000000 256QAM -4.300 32 37.636
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 290600000 YES YES YES 3.400002
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 36996000 ATDMA - 64QAM 31.750 4 6400000
2 22100000 ATDMA - 64QAM 35.250 1 3200000
3 30596000 ATDMA - 64QAM 32.000 3 6400000
4 25300000 ATDMA - 64QAM 35.750 2 3200000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

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Resident Expert
Resident Expert
Posts: 6,154

Re: Rogers Ignite Gigabit Very... very Slow Speeds

@nbalusani your signal levels don't look too bad at all.  I wouldn't expect to see slow data rates with those signal levels.

 

Are you connecting to the modem via ethernet cable or wifi, or both.  What path is resulting in slow data rates, ethernet, wifi or both?



Resident Expert
Resident Expert
Posts: 13,952

Re: Rogers Ignite Gigabit Very... very Slow Speeds

We are asking about wired/wifi.. only due to that there can be things like interference, etc which could cause slowdowns there (especially in a crowded place like apartments, etc).  As well as there are sometimes things like all wifi routers and antennas are not created equal and can effect performance.
Doing it wired, should eliminate most of those issues, to see if at least the service is getting the proper speed.

Technically, ALL internet is shared.
Rogers, yes technically it goes more into a shared pipe possibly earlier than some other tech.. but there should be more than enough bandwidth there.   But bell is still shared once it reaches the node.
I am able to consistently get my allotted speed on a wired connection.