Rogers Email Inaccessible

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Stephen-Ottawa
I've Been Around
Posts: 1

Re: Rogers Email Inaccessible

I reported it about 6:30 pm and was sent a case number. The agent told me I didn’t have to change any password, it was an issue with Yahoo mail. My email hasn’t worked since 3:30 pm Nov 5. No Status Update from Rogers. They suck at customer service.
John-Paul
I Plan to Stick Around
Posts: 24

Re: Rogers Email Inaccessible

Changing your password is the solution that Rogers is giving on Twitter (@RogersHelps).

 

I changed my password and my email started working again.

 

SOLUTION - Change your password

EmilyAnez
I've Been Around
Posts: 1

Re: Rogers Email Inaccessible

Does anyone know how long this will last? We are going on to 24 hours. There is work to be done!
CanadianQT
I've Been Here Awhile
Posts: 4

Re: Rogers Email Inaccessible

I contacted Rogers about this last night, and was sent an SMS this morning to tell me that the issue had been fixed; however, I am STILL having the same problem!!! Changing passwords is not an option, as two of my accounts won't even log in to the member site (they say, "Sorry, we can't find the username or password in our records. Please try again."). This is a bigger issue than just changing passwords!! Extremely frustrating and disruptive, as we all need access to our email!!

habsrule999
I Plan to Stick Around
Posts: 9

Re: Rogers Email Inaccessible

SO... I broke down and went to the member website site and changed the password to use all 4 of the requirements. Then from IPAD outlook i tried to login and it took the new (4 requirements) password. so all good... Then i tried the phone but that still did not work no matter what i tried... Then i tried my IWN10 laptopp running Thunderbird email client and that did not work either. So i had to do , as someone else suggested, to generate an APP password. Then i put the generated app password into the thunderbird login and that worked too...I'll try the phone when my wife gets back at the end of the day..

So Rogers strikes again!!!. No updates, changing stuff without telling anyone and no help!!!......

 

John-Paul
I Plan to Stick Around
Posts: 24

Re: Rogers Email Inaccessible

Well the app password is nothing new, Rogers sent out an email about that a few years ago. 

 

https://communityforums.rogers.com/t5/Internet-Knowledge-Base/Updating-your-Rogers-Yahoo-Email-Setti...

 

The problem now is that Rogers changed the password requirements for iOS and the webmail login with any kind of communication and locked out anyone whose password didn't meet the requirements.

cxmcxm
I've Been Around
Posts: 1

Re: Rogers Email Inaccessible

I caved too and changed my password to use all the 4 requirements. It seems to work as it has let me long in on my laptop (through the web) and on my iphone. FIngers crossed this keeps working!

DC62CA
I've Been Here Awhile
Posts: 2

Re: Rogers Email Inaccessible

This is the 3rd time this year that email has redirected to the Member Centre. Rogers is doing a very poor job of being proactive and now reactive. Could this be the last straw? And like yourself I too have been with them for over 20 years...not happy years I might add 😉
kuhnberg
I Plan to Stick Around
Posts: 27

Re: Rogers Email Inaccessible

I'm having the same issue.  It started last night and is still not working.  I came here to see if anyone else was having trouble and lo and behold you are.  I guess I will attempt a password change. ***sigh***

ernielau01
I've Been Around
Posts: 1

Re: Rogers Email Inaccessible

Change to a stronger password works.....no need to waste your time to wait on the phone.