Rogers Email Inaccessible

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Dugi
I'm a Senior Contributor
Posts: 197

Re: Rogers Email Inaccessible

Actually changing the password worked for me. I was having the same issue as everyone else here. Everything I did kept taking me back to the stupid Rogers Member Centre. Sign out, sign back in, click on email - it all reverted me to the Member Centre. In looking at my account info, I decided to attempt a password change. My old password did not conform to new requirements: 7-32 characters, at least one capital letter, one number, and one special character. Once I changed my password to conform, I was immediately able to access my email. I do find it infuriating that while changing my password worked, I received no notification from Rogers whatsoever that I had to change my password. 

habsrule999
I Plan to Stick Around
Posts: 9

Re: Rogers Email Inaccessible

when did the password strength change as you said??.this is from rogers site???

the website says ANY 2 of the following

Enter your Existing Password, then enter your new password twice.

  • Passwords are case sensitive and:
    • Cannot be the same as the username.
    • Must be between 7 and 32 characters.
    • Cannot contain spaces.
    • Must contain at least two of the following types of characters:
      • Upper case letters (A–B)
      • Lowercase letters (a–b)
      • Numbers (i.e. 0–9)
      • Any of the following special characters - ! @ # $ % ^ *
Dugi
I'm a Senior Contributor
Posts: 197

Re: Rogers Email Inaccessible

I received no notification from Rogers that the password strength had changed.  I only decided to give the password change a try while in the Rogers Member Centre, since nothing else was working. Once I changed my password, I was able to access my email again. I was going on memory only and did not realize it was only 2 of the 4 requirements. I used all 4. It worked. 

Gordie1
I've Been Around
Posts: 1

Re: Rogers Email Inaccessible

I had the same issue at around 6 pm (EST). After an hour I got through and an agent who got me in by having me re-set my password from the manage accounts screen. All was good until I got out at around 10 pm (EST). I tried to go back in a half hour later and now cannot even get to the manage accounts screen to try the re-set approach. Rogers put through some sort of update on the system and it is causing this problem. It is a known problem to them.

fbddbdrgergerge
I've Been Around
Posts: 1

Rogers Email Inaccessible

I am glad it wasn't just me...... customer service is worthless don't bother trying to ask them for anything.
3 failed calls, 2 attempts with online chat and a vast search on google lead me here.

rzf
I've Been Around
Posts: 1

Re: Rogers Email Inaccessible

Also have the problem.  My password meets the rules.

Z3rider
I've Been Here Awhile
Posts: 2

Re: Rogers Email Inaccessible

Same problem.  Tried changing password and it seems OK for now.  

Note that the new password only worked for my iOS devices.  For my Windows 10 desktop, I have to use "Authorized Applications" under "Account Information Tap" to create an application specific password.  And then use that for Outlook.  

claud44
I've Been Around
Posts: 1

Re: Rogers Email Inaccessible

I can't even get to changing my password. If I hit Forgot Password, it takes me to a secret question that isn't mine. It then says they are having difficulties and to try again later when I try to put an answer in.

DanielShortt
I'm Here A Lot
Posts: 7

Re: Rogers Email Inaccessible

Yea it may be a known problem, but what's the solution? No notification or warning that anything was changing.
njd
I Plan to Stick Around
Posts: 15

Re: Rogers Email Inaccessible

Thank you...
I still had the 15 year old password Rogers gave me. I changed it and "bingo".
To bad Rogers or Yahoo or whoever couldn't have told us...