Actually changing the password worked for me. I was having the same issue as everyone else here. Everything I did kept taking me back to the stupid Rogers Member Centre. Sign out, sign back in, click on email - it all reverted me to the Member Centre. In looking at my account info, I decided to attempt a password change. My old password did not conform to new requirements: 7-32 characters, at least one capital letter, one number, and one special character. Once I changed my password to conform, I was immediately able to access my email. I do find it infuriating that while changing my password worked, I received no notification from Rogers whatsoever that I had to change my password.
when did the password strength change as you said??.this is from rogers site???
the website says ANY 2 of the following
Enter your Existing Password, then enter your new password twice.
I received no notification from Rogers that the password strength had changed. I only decided to give the password change a try while in the Rogers Member Centre, since nothing else was working. Once I changed my password, I was able to access my email again. I was going on memory only and did not realize it was only 2 of the 4 requirements. I used all 4. It worked.
I had the same issue at around 6 pm (EST). After an hour I got through and an agent who got me in by having me re-set my password from the manage accounts screen. All was good until I got out at around 10 pm (EST). I tried to go back in a half hour later and now cannot even get to the manage accounts screen to try the re-set approach. Rogers put through some sort of update on the system and it is causing this problem. It is a known problem to them.
I am glad it wasn't just me...... customer service is worthless don't bother trying to ask them for anything.
3 failed calls, 2 attempts with online chat and a vast search on google lead me here.
Same problem. Tried changing password and it seems OK for now.
Note that the new password only worked for my iOS devices. For my Windows 10 desktop, I have to use "Authorized Applications" under "Account Information Tap" to create an application specific password. And then use that for Outlook.
I can't even get to changing my password. If I hit Forgot Password, it takes me to a secret question that isn't mine. It then says they are having difficulties and to try again later when I try to put an answer in.