I've got everything working. Hopefully it sticks!
For the online login and my phone changing the password to include upper case, lower case, a number and a special character worked. For Windows Live Mail 2012 that I'm still using on my PC I had to generate an App Password in the Rogers Member Centre. It's under Account Information > Authorized Applications.
I am also having email problems. Unfortunately, the security questions are not accepted and I am stuck at an attempt to change password. Tried to call support, waiting time is between 1.5 and 2.5 hours. Great customer service, Rogers !
I changed my password via Member Centre and the email is now working on my iMac, iPhone, and iPad. As with many here I do agree that Rogers dropped the ball in not notifying us in advance and there's no excuse as they have our email address(es). Perhaps a large exodus to a competitor would be the wake up call they require?
Same problem here. I did a virtual chat with a Rogers agent and she offered to have updates texted to me after 72 hours on the claim. I said, "Is it going to take more than 3 days to fix??!" She said a "couple" of other people had the same problem so it might take less time. This is so unacceptable to be locked out of one's email.
I did this but I am still having problems accessing E-Mail from my iPhone/Android phones. I can log into rogers.yahoo.com and view my E-Mail.
Any ideas why this is happening?
Just keep in mind that:
- your Rogers account login and password, where you view your bills and services is NOT the same login that is impacting these email account logins. (you may have made them the same and used the same password, and like me forgot this point)
- login via https://ca.rogers.yahoo.com/ to access the member portal and change your password there
- make sure you use TWO of each of the character types, 2 upper, 2 lower, 2 numbers, 2 special characters. I must have changed it a few times trying to get it to work before I realized that I had only 1 special character.
- if you use a Windows desktop client like Outlook or Thunderbird, you don't necessarily have to delete and generate a new application password. (I did for one account but didn't have to do it for the other even though I changed both member portal account passwords)
(don't ask me how that spoiler box got in there, can't seem to remove it)
Earlier today I could not access 2 of my 3 email accounts. I used the App generator to create a password for my desktop Outlook and a different pw for my phone mail app, and all seems to be working now.
Every time I try to log into my account it redirects me to the Rogers member centre sign in page, which then just gives me access to update my account information instead of my email. I tried to change my password from this since I thought maybe that’s what it wanted me to do, but it will say that it’s “unavailable to do that” this has been going on for a couple days now, if anyone has any advice that’d be really appreciated, thanks.
Never mind, I reset the password on my laptop and it worked the second time. It’s ridiculous that Rogers wouldn’t just send out a memo saying my password needed to be updated and instead lock me out of my account