Changing your password is the solution that Rogers is giving on Twitter (@RogersHelps).
I changed my password and my email started working again.
SOLUTION - Change your password
I contacted Rogers about this last night, and was sent an SMS this morning to tell me that the issue had been fixed; however, I am STILL having the same problem!!! Changing passwords is not an option, as two of my accounts won't even log in to the member site (they say, "Sorry, we can't find the username or password in our records. Please try again."). This is a bigger issue than just changing passwords!! Extremely frustrating and disruptive, as we all need access to our email!!
SO... I broke down and went to the member website site and changed the password to use all 4 of the requirements. Then from IPAD outlook i tried to login and it took the new (4 requirements) password. so all good... Then i tried the phone but that still did not work no matter what i tried... Then i tried my IWN10 laptopp running Thunderbird email client and that did not work either. So i had to do , as someone else suggested, to generate an APP password. Then i put the generated app password into the thunderbird login and that worked too...I'll try the phone when my wife gets back at the end of the day..
So Rogers strikes again!!!. No updates, changing stuff without telling anyone and no help!!!......
Well the app password is nothing new, Rogers sent out an email about that a few years ago.
The problem now is that Rogers changed the password requirements for iOS and the webmail login with any kind of communication and locked out anyone whose password didn't meet the requirements.
I caved too and changed my password to use all the 4 requirements. It seems to work as it has let me long in on my laptop (through the web) and on my iphone. FIngers crossed this keeps working!
I'm having the same issue. It started last night and is still not working. I came here to see if anyone else was having trouble and lo and behold you are. I guess I will attempt a password change. ***sigh***