11-05-2020 07:55 PM - last edited on 11-05-2020 08:16 PM by RogersMaude
11-06-2020 02:21 PM
I'm guessing this was intentional of Rogers and that's why, if you have an "unacceptable" password, you're redirected to your account profile. However, the lack of any proactive messaging, or even a message on your Account Profile page telling you what happened and what you need to do is really shameful and inexcusable. When I've had to change my password for other services due to security issues I've either received an email telling me to do so, or I was redirected to a password reset page explaining the situation when I logged in. Combine this lack of messaging with a clueless tech support channel (from my interactions with them today it looks like they were not informed at all of this change, another completely inexcusable decision) and you have a recipe for a mess.
11-06-2020 03:14 PM
11-06-2020 03:33 PM
Was able to change password on the Phone and got into the email, however Windows 10 Outlook 2016 will not work, keeps going through the loop. Enter Password 2 min still not working with the correct password. Outlook goes through " Processing but hangs at Completed " and then the enter password Login still not working. Went into Account Setting in Outlook 2016 Doing update ===== stuck at Getting things ready and goes around and around.... then after 2-3 min Something went wrong
11-06-2020 03:39 PM - last edited on 11-06-2020 03:42 PM by RogersYasmine
Mine has been down all day today too. Same issue - just keep getting redirected to the rogers member centre page. Frustrating.
11-06-2020 03:40 PM
There is a message now that say to reset password. I already did this 2 days ago and that's when the trouble started.
11-06-2020 03:40 PM
Did you generate a unique password for each App you are using?
11-06-2020 04:11 PM
My existing password satisfies all 4 of the requirements and I've been unable to access my email since yesterday.
Trying to change the password as others have done and I keep getting "We're sorry, you're password couldn't be updated. Please try again later"
11-06-2020 05:41 PM
11-06-2020 05:44 PM
11-06-2020 05:48 PM
Same problem when try to sign into to Yahoo mail just takes me to the accounts screen with my 3 Rogers email accounts. Hello Rogers ??!?!?!
11-06-2020 06:02 PM
11-06-2020 06:09 PM
My phone is OK after i changed my password yesterday. On desktop, I can see e-mail messages (new messages) but cannot reply or compose an e-mail.
11-06-2020 06:50 PM
Same issue. This is frustrating
11-06-2020 06:52 PM
John-Paul, for some unknown, most likely stupid reason, I cant thumbs up your post with the reset link, but I would if I could as I can report I have recovered my emails and my access though your link.
11-06-2020 07:03 PM
Do we have to speak to someone in Rogers Support to get our email working again? My phone says it was last updated on Tuesday. Today is Friday.
11-06-2020 07:12 PM
11-06-2020 07:30 PM
11-06-2020 07:33 PM
Nothing else worked. THIS LINK WORKS!!!
11-06-2020 08:09 PM
so now I cant access my email from my phone it keeps saying that it cant sign in.. I have attempted to update my new password in settings and yet still cant get in...
11-06-2020 08:32 PM
11-06-2020 08:38 PM