Rogers Email Inaccessible

[Hhgoldman1]

Never mind, I reset the password on my laptop and it worked the second time. It’s ridiculous that Rogers wouldn’t just send out a memo saying my password needed to be updated and instead lock me out of my account

[untouchable855]

3 of my  5 emails are not working 

[dfernandes1]

I am having the same problem but it is now Friday 2.00P.M. and waiting for response from Rogers.Why is Rogers not posting something to notify there is a problem.

[John-Paul]

I'm guessing this was intentional of Rogers and that's why, if you have an "unacceptable" password, you're redirected to your account profile. However, the lack of any proactive messaging, or even a message on your Account Profile page telling you what happened and what you need to do is really shameful and inexcusable. When I've had to change my password for other services due to security issues I've either received an email telling me to do so, or I was redirected to a password reset page explaining the situation when I logged in. Combine this lack of messaging with a clueless tech support channel (from my interactions with them today it looks like they were not informed at all of this change, another completely inexcusable decision) and you have a recipe for a mess.

[lizkel]

you have to change your password on all devices to one which includes at least 1 upper case,1 lowercase,1 number and 1 special character

[fredgaspar]

Was able to change password on the Phone and got into the email,  however Windows 10   Outlook 2016   will not work,  keeps going through the loop.  Enter Password   2 min still not working with the correct password.  Outlook goes through  "  Processing   but hangs at  Completed "   and  then the enter password  Login still not working.   Went into Account Setting in Outlook 2016      Doing update =====  stuck at Getting things ready and goes around and around.... then after 2-3 min   Something went wrong

[squeezi88]

Mine has been down all day today too.  Same issue - just keep getting redirected to the rogers member centre page.  Frustrating.

[squeezi88]

There is a message now that say to reset password.  I already did this 2 days ago and that's when the trouble started.  

[enosbones]

Did you generate a unique password for each App you are using?   

[mike2277]

My existing password satisfies all 4 of the requirements and I've been unable to access my email since yesterday.   

Trying to change the password  as others have done and I keep getting "We're sorry, you're password couldn't be updated. Please try again later"