I had the same issue as all of you. My email worked fine everywhere until about 2:30pm EST on Nov. 5. After a few hours of being grumpy, and then eventually finding this thread (I always forget to check here), I decided to change my password as I KNEW my old one didn't meet the new requirements.
Once I changed it, everything went back to normal.
I really wish Rogers would send out emails well ahead of time about this sort of thing.
thanks for the replies... I will try the new password settings with all 4 of the requirements but only after a strong cup of coffee.. Will report back later!! :)..
i get the same error
i haven't been able to login since yesterday (Thurs Nov 5) at 3:53pm
I have not tried changing my password yet. My password works because i get to the screen -
'Manage Email Accounts' and it has my email address at the top
Rogers communication is horrible
I had the same issue, and what made it more infuriating was that my existing password met 3 out of the 4 conditions, so why should I have to change it..... In any event, I created a new password that met all 4 and everything is working.
But make note that now you'll have two passwords: one for MyRogers and one for your email account (the one just changed).
I'm not too tech savvy, but here is what I did that worked:
I tried signing in and when I got message saying email was not recognized, I clicked "forgot password".
A box popped up asking for my email address again, then another box to change the password. I did have to answer a security question, then it allowed me to change the password, and also showed the new criteria that passwords need to have. I changed the password by added a Caps letter and some numbers, and that worked.
Hope that helps
I am unable to access my emails as well. Does anyone know if Rogers is trying to correct this issue?