11-05-2020 07:55 PM - last edited on 11-05-2020 08:16 PM by RogersMaude
11-06-2020 07:06 AM
11-06-2020 07:06 AM
thanks for the replies... I will try the new password settings with all 4 of the requirements but only after a strong cup of coffee.. Will report back later!! :)..
11-06-2020 07:45 AM - edited 11-06-2020 07:53 AM
i get the same error
i haven't been able to login since yesterday (Thurs Nov 5) at 3:53pm
I have not tried changing my password yet. My password works because i get to the screen -
'Manage Email Accounts' and it has my email address at the top
Rogers communication is horrible
11-06-2020 07:47 AM
11-06-2020 07:56 AM
11-06-2020 08:01 AM - edited 11-06-2020 08:03 AM
I had the same issue, and what made it more infuriating was that my existing password met 3 out of the 4 conditions, so why should I have to change it..... In any event, I created a new password that met all 4 and everything is working.
But make note that now you'll have two passwords: one for MyRogers and one for your email account (the one just changed).
11-06-2020 08:47 AM
I'm not too tech savvy, but here is what I did that worked:
I tried signing in and when I got message saying email was not recognized, I clicked "forgot password".
A box popped up asking for my email address again, then another box to change the password. I did have to answer a security question, then it allowed me to change the password, and also showed the new criteria that passwords need to have. I changed the password by added a Caps letter and some numbers, and that worked.
Hope that helps
11-06-2020 08:49 AM
11-06-2020 08:54 AM
I am unable to access my emails as well. Does anyone know if Rogers is trying to correct this issue?
11-06-2020 08:58 AM
11-06-2020 09:06 AM
Changing your password is the solution that Rogers is giving on Twitter (@RogersHelps).
I changed my password and my email started working again.
SOLUTION - Change your password
11-06-2020 09:08 AM
11-06-2020 09:10 AM
I contacted Rogers about this last night, and was sent an SMS this morning to tell me that the issue had been fixed; however, I am STILL having the same problem!!! Changing passwords is not an option, as two of my accounts won't even log in to the member site (they say, "Sorry, we can't find the username or password in our records. Please try again."). This is a bigger issue than just changing passwords!! Extremely frustrating and disruptive, as we all need access to our email!!
11-06-2020 09:26 AM
SO... I broke down and went to the member website site and changed the password to use all 4 of the requirements. Then from IPAD outlook i tried to login and it took the new (4 requirements) password. so all good... Then i tried the phone but that still did not work no matter what i tried... Then i tried my IWN10 laptopp running Thunderbird email client and that did not work either. So i had to do , as someone else suggested, to generate an APP password. Then i put the generated app password into the thunderbird login and that worked too...I'll try the phone when my wife gets back at the end of the day..
So Rogers strikes again!!!. No updates, changing stuff without telling anyone and no help!!!......
11-06-2020 09:33 AM
Well the app password is nothing new, Rogers sent out an email about that a few years ago.
The problem now is that Rogers changed the password requirements for iOS and the webmail login with any kind of communication and locked out anyone whose password didn't meet the requirements.
11-06-2020 09:59 AM
I caved too and changed my password to use all the 4 requirements. It seems to work as it has let me long in on my laptop (through the web) and on my iphone. FIngers crossed this keeps working!
11-06-2020 10:01 AM
11-06-2020 10:22 AM
I'm having the same issue. It started last night and is still not working. I came here to see if anyone else was having trouble and lo and behold you are. I guess I will attempt a password change. ***sigh***
11-06-2020 10:26 AM
Change to a stronger password works.....no need to waste your time to wait on the phone.
11-06-2020 10:29 AM
same thing here, 20 years same account and emails and now the primary email has vanished and one of my secondary emails has stopped working yesterday.
11-06-2020 10:30 AM - edited 11-06-2020 12:20 PM